Startup Professionals Musings
JANUARY 8, 2023
If you have a software development background like mine, I’m sure you often get questions about when to outsource, versus building the solution in-house. If your software or your manufacturing process is your “secret sauce,” you need to keep the work in-house. Customer-facing services, like call centers, should rarely be outsourced.
TechEmpower
MARCH 4, 2024
Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.
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Both Sides of the Table
DECEMBER 7, 2014
I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.
Berkonomics
AUGUST 27, 2020
A “deal room” is a cloud-based or physical space dedicated to storing the massive amounts of data to be used in due diligence by a buyer, lender or by an investor. Data rooms contain access to or copies of all significant contracts with suppliers, customers, consultants, and others. Your data room and its contents.
Startup Professionals Musings
MARCH 10, 2021
A while back I received a discouraging note from an entrepreneur with a patent and a medical software application who couldn’t find a dime of investment, and was grousing that seed funding just wasn’t available anymore. Failure to prepare for due diligence. Not doing due diligence on the funding source.
socalTECH
MAY 11, 2020
Culver City-based personalized healthcare software developer NantHealth said last week that it will offer up free access to one of its software applications, Navinet AllPayer, as a result of the challenge healthcare providers are facing during the pandemic. The company also extended the free offer to new customers.
TechCrunch LA
AUGUST 17, 2021
A California-based medical startup that provides COVID-19 testing across Los Angeles has pulled down a website it used to allow customers to access their test results after a customer found a vulnerability that allowed access to other people’s personal information. Read more on TechCrunch.
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