Startup Professionals Musings
JUNE 23, 2021
For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Pleasant surprises don’t have to be big – like how fast you return a phone call or email. Sponsor experiments to create memorable elements.
Startup Professionals Musings
MARCH 19, 2022
In my experience, the good news is that everyone is becoming more and more comfortable with relationships via the new media and technology. Generalized email blasts and social media ads may be great for finding interest in your services, but these are not enough to close and maintain new clients.
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Startup Professionals Musings
APRIL 16, 2022
I will summarize these here, with my insights, for your review and implementation: Physical health. It is your responsibility to facilitate regular communication between team members and all constituents via all channels, including social media, email, and video. Occupational satisfaction. Spiritual connections.
Startup Professionals Musings
DECEMBER 18, 2020
All of us are struggling to keep up in this age of technological acceleration, where we learn every day that we can’t trust links in our email, marketing guarantees, or phone requests from people we don’t know. For trust, they look online to see how you handle real support and satisfaction issues.
Startup Professionals Musings
DECEMBER 3, 2021
Publish a regular blog, contribute to relevant social networks, and highlight several videos, podcasts, or eBooks of you and your technology. Highlight interviews and reviews from recognized industry sources, and news sources. Be consistent is their application, and provide contact information for both phone and email access.
InfoChachkie
MARCH 23, 2015
The concept was first introduced by Fred Reichheld in a 2003 Harvard Business Review article entitled "One Number You Need to Grow.". Such scores attempt to quantify a company’s overall customer satisfaction by asking customers, "How likely is it that you would recommend our company to a friend or colleague?"
Startup Professionals Musings
FEBRUARY 8, 2023
I recommend using digital channels, including email and social media, personalized, if possible, with promotions. Innovation is not all about break-through technologies and big financial investments. Look for functions that may be performing poorly in your business due to lack of skills or necessary tools.
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