Startup Professionals Musings

APRIL 1, 2019

Too many employees expect a raise or promotion before they accept new responsibility, rather than demonstrating their value, getting training and experience first. Quantify your results in terms of cost per transaction, higher customer satisfaction, lower prices, and profit per employee, rather than number of transactions or hours worked.

Technical Advisors 75

Technical Advisors Startup Satisfaction Customer 75

Startup Professionals Musings

APRIL 20, 2015

Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Decide early where and when money will come from, set some milestones and metrics, and work to a plan, or be caught short. Everyone must be part of the sales process.

Startup 107

Startup Sales Customer Custom 107

Startup Professionals Musings

MAY 24, 2015

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Show that you have a process to hire, fire, and train others as required. Solution development and delivery.

Outsource Development 99

Outsource Development Startup Competition Ideas 99

Startup Professionals Musings

JUNE 21, 2013

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

MAY 28, 2016

Entrepreneurs need to document a process of responding to a market need, sizing opportunity, assigning a specific business model, and planning for marketing, sales, and customer satisfaction. Show that you have a process to hire, fire, and train others as required. Solution development and delivery.

Ideas 62

Ideas Outsource Development Startup Competition 62

Startup Professionals Musings

DECEMBER 30, 2016

You need metrics to show dominant penetration of the relevant customer demographic, added value over existing media, and real customer testimonials of value. Cultures and values are different, pricing norms are unique, and customer needs have to be validated in each location. Local businesses expect proof of value, not promises.

Advertising 63

Advertising Content Social Media Satisfaction 63

InfoChachkie

JANUARY 16, 2018

Semick: We’re a very metrics driven company, and we have been from the beginning. Metrics related to customer acquisition, lifetime value and churn. We’re transparent with our employees about these metrics and where the company stands with monthly marketing and sales goals. We spent a lot of time showing them rough prototypes.

Venture Capital 115

Venture Capital Entrepreneur Santa Barbara SaaS 115