Both Sides of the Table

NOVEMBER 14, 2017

Nearly every successful tech startup I’ve observed over the past 20 years has gone through a similar growth pattern: Innovate, systematize then scale operations. Innovate In the early years of a startup there is a lot of kinetic energy of enthusiastic innovators looking to launch a product that changes how an industry works.

Startup 286

Startup Technical Review Customer Custom 286

Startup Professionals Musings

JUNE 23, 2021

For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees. Incentives should be a combination of metrics and recognition to highlight results. Today is the time to start down that road.

Customer 147

Customer Custom Technical Review Metrics 147

Startup Professionals Musings

SEPTEMBER 22, 2023

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Yet the average perception of customer experience has not improved.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

JANUARY 8, 2021

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Yet the average perception of customer experience has not improved.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

APRIL 28, 2021

Almost every entrepreneur and new business owner I mentor is certain that his/her idea has a very high probability of success, and all find it hard to believe that ninety percent of startups ultimately fail. Bill Gates was the technical genius, but Steve Ballmer, from Procter & Gamble, ran the business side of the equation.

Technical Review 131

Technical Review Case Study Mentor Software Review 131

Both Sides of the Table

JUNE 5, 2011

2 preamble issues having read the comments on TC today: 1: I know that the prices of startup companies is much great in Silicon Valley than in smaller towns / less tech focused areas in the US and the US prices higher than many foreign markets. You can be pissed off, but I don’t set prices.

Startup 336

Startup Pricing Technical Review Marketing 336

Both Sides of the Table

DECEMBER 27, 2011

I find it amusing when a journalist writes an article about a prominent startup (either privately held or preparing for an IPO) and decries that, “They’re not even profitable!” Exec Summary: Most companies (98+%) in the world (even tech startups) should be very profit focused. One of them is profitability.

Startup 418

Startup Venture Capital Sales Technical Review 418

Startup Professionals Musings

OCTOBER 20, 2012

Many startups fail before reaching that magic “cash-flow positive” position they have been striving for, despite seemingly reasonable financial projections. A closer analysis often indicates the cause to be a lack of diligence in handling common business finances. A startup must insure that the payments are collected per agreed terms.

Technical Review 109

Technical Review Startup Entrepreneur Summary 109

Startup Professionals Musings

NOVEMBER 30, 2022

As an investor in startups, I most often see entrepreneurs who are technologists, or at least have a real passion for a specific product. Here is my list of key drivers that I find critical to thriving in big businesses, as well as startups: Networking to build and maintain key relationships.

Startup 113

Startup Customer Custom Technical Review 113

Startup Professionals Musings

NOVEMBER 2, 2022

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Marty Zwilling.

Resource 121

Resource Metrics Entrepreneur Customer 121

SoCal CTO

DECEMBER 19, 2012

He is not a technical person, but is somewhat web savvy. I asked some of the same questions I ask in my Free Startup CTO Consulting Sessions and then I get to a very common conversation: Me : Do you have specs? Conversations with a technical advisors or possible developers should be iterative. Go find a new technical resource.

Develop 354

Develop Development Technical Review CTO Coach 354

Tech.Co

FEBRUARY 18, 2021

See our full Trello Pricing guide for more. You can also adjust start and finish dates on-the-fly to account for any delays — or even bring things forward! You can also adjust start and finish dates on-the-fly to account for any delays — or even bring things forward. Here's everything you need to know about the new-look Trello.

Software Review 149

Software Review Guide Technical Review Class 149

Startup Professionals Musings

AUGUST 7, 2020

In the short term you need customers to find you at any price, and in the longer term you need revenue, profit, and return loyalty. Although his focus is naturally on bigger companies, I contend that his recommended strategies apply equally well to entrepreneurs and startups: Demand a mindset of deep thinking for the long term.

Technical Review 124

Technical Review Layoffs Social Media Metrics 124

Startup Professionals Musings

OCTOBER 17, 2018

What is the definition of traction for a business startup today? According to most investors I know, traction is some clear evidence that the “dogs are eating the dog food” – usually meaning that you have at least one customer paying full price for your solution. Define metrics on customer feedback and user counts.

Tips 79

Tips Metrics Technical Review Customer 79

Both Sides of the Table

MARCH 25, 2016

Many startup businesses – tech or otherwise – fail. Trying outrageous new things or even trying mundane things but in new ways but with extreme quality & innovation is what fuels the tech startup industry. But today I want to give you advice on how to decrease your odds of failure in a startup.

Startup 150

Startup Marketing Study SEO 150

Startup Professionals Musings

NOVEMBER 28, 2013

Many startups fail before reaching that magic “cash-flow positive” position they have been striving for, despite seemingly reasonable financial projections. A closer analysis often indicates the cause to be a lack of diligence in handling common business finances. A startup must insure that the payments are collected per agreed terms.

Technical Review 100

Technical Review Entrepreneur Summary Pricing 100

Startup Professionals Musings

JUNE 21, 2013

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Seek out complaining and lost customers for the most important input.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

SEPTEMBER 9, 2015

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Marty Zwilling.

Startup 115

Startup Resource Metrics Entrepreneur 115

Startup Professionals Musings

FEBRUARY 8, 2020

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Marty Zwilling.

Entrepreneur 129

Entrepreneur Resource Metrics Customer 129

Startup Professionals Musings

AUGUST 27, 2014

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Marty Zwilling.

Startup 113

Startup Resource Metrics Entrepreneur 113

Startup Professionals Musings

DECEMBER 27, 2019

Every new business dreams of growing from a startup to a global market leader in a few years, like Amazon.com, but that goal is elusive. My simple answer is that they keep their focus on customers, rather than technology. Incorporate AI-powered data and metrics systems. Jeff Bezos has kept his focus on customers.

Marketing 123

Marketing Technical Review Customer Custom 123

Startup Professionals Musings

JANUARY 30, 2017

Entrepreneurs are people who dream up new ideas, and then commercialize them into new businesses. Most people believe that the hard part is coming up with the idea, and the easy part is turning it into a business. A successful business requires focus – define the customer need with a specific solution for a specific price and cost.

Ideas 72

Ideas Startup Metrics Entrepreneur 72

Startup Professionals Musings

JUNE 5, 2019

With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers. Technology enhances experience, not impedes it. The marketing metrics covers support as part of experience. Customer experience starts with user-centric product design.

Customer 84

Customer Custom Company Companies 84

Startup Professionals Musings

OCTOBER 8, 2018

As a long-time advisor to entrepreneurs and business owners, I rarely find someone who doesn’t proclaim that the business world is changing rapidly, with new technology, new customer expectations, and new cultures. Others still routinely have phone hold queues for customer contact that can last up to an hour, with no alternative options.

Technical Review 84

Technical Review Customer Custom Startup 84

Both Sides of the Table

OCTOBER 10, 2011

The big price increase : 5 out of 5 stars. The remainder of this article will deal with this decision but it comes down to the different economics of DVD rentals due to “ the first sale doctrine ” which gives Netflix a complete library of films and the fact that the first-sale doctrine doesn’t apply to digital downloads.

Netflix 287

Netflix Customer Custom Pricing 287

Startup Professionals Musings

JANUARY 25, 2016

If you can’t provide a memorable customer experience, your startup won’t survive very long these days. According to many observers , we can thank or blame technology for these higher expectations, providing information at the speed of light, leading everyone to expect more. Every job on your team drives your customer experience.

Customer 55

Customer Custom Startup Coach 55

Startup Professionals Musings

NOVEMBER 4, 2019

Based on my experience and data from the field, over seventy-five percent of new startups fail, even with venture backing. Thus, I’m more impressed with entrepreneurs who ask me to review their implementation plan, rather than listen again to their idea. The number is much higher for those who choose to go it alone, without help.

Ideas 94

Ideas Slides Technical Review Patents 94

Startup Professionals Musings

SEPTEMBER 28, 2015

Too many entrepreneurs look for that one magic bullet -- an exciting new technology, perhaps, or their own determination to make the world a better place -- to override any shortcomings in their startup model. Such failures ignore the essential business elements investors look for before committing to a startup.

Pricing 100

Pricing Technical Review Entrepreneur Startup 100

SoCal CTO

FEBRUARY 13, 2013

I did a presentation this week at Coloft that looked at how Non-Technical Founders can go about getting their MVP built. I promised to do this post as a follow-up to the session to provide additional links and information. The real reason to build an MVP is to do early tests of key Startup Metrics for the business.

Technical Review 338

Technical Review CTO Hire CTO Coach Software Review 338

Startup Professionals Musings

FEBRUARY 17, 2018

As a long-time mentor to entrepreneurs, here is my collection of smart risks that investors and I look for in new startups: Focus on a tough customer problem rather than a fun technology. Investors hate technology solutions looking for a problem, due to the high risk of no customers. Marty Zwilling.

Resource 64

Resource Metrics Entrepreneur Customer 64

Startup Professionals Musings

AUGUST 16, 2017

Many business executives and entrepreneurs I know are convinced that business success is all about having the right solution for the right price. Start looking for what is right in a person or business situation, instead of looking for what is wrong. Start your day with a positive business challenge.

Software Review 57

Software Review Technical Review Startup Press 57

Startup Professionals Musings

AUGUST 4, 2017

A classic article in the Harvard Business Review “ The Truth About Customer Experience ” defines it as your customer’s end-to-end journey with you, not just the key touchpoints or critical moments when customers interact with your organization. This will create a connection with them, which demonstrates more value than price or quality.

Customer 85

Customer Custom Product Marketing 85

Startup Professionals Musings

FEBRUARY 24, 2017

Many are reluctant to really “market” themselves, and have trouble differentiating their offerings to clients, except by price. If your business card and website come across as just another advisor, consultant, or accountant, then don’t be surprised if price is the only focus. They expect reviews and testimonials from other clients.

Social Media 56

Social Media Pricing Technical Review Demand 56

SoCal CTO

MARCH 22, 2007

Ive not found that much use for LinkedIn to help my blogging, but Im starting to think about this. I am in the middle of writing up some of my thoughts on this and will post about it and let you know. We have been using LinkedIn for both sourcing recruits and reviewing backgrounds for recruits. Maybe this meme will help.

Blogging 150

Blogging CTO Coach CTO Hire Southern California 150

Startup Professionals Musings

NOVEMBER 24, 2017

What neither group seems to fully comprehend is that retail needs to fundamentally change to succeed, far beyond the addition of an online component, to meet the experience expectations of today’s generation, an oversupplied global marketplace, and technology for instant pricing and distribution. For existing businesses, it’s harder.

Customer 52

Customer Custom Technical Review Summary 52

Tech Zulu Event

JANUARY 20, 2014

. * eCommerce, as Volusion wraps up $35M with Silicon Valley Bank. The morning, spent with the incredible group of entrepreneurs fostering # bigDOCC (Big “D” Open Coffee Club – Dallas that is ), was focused on not just what it means to be a startup in Dallas, but Texas, and the role that industry plays therein. Texas and eTail.

Technical Review 71

Technical Review Commerce Yahoo Web 71

Both Sides of the Table

JUNE 4, 2013

Shallow and superficial and racing from segment to segment in search of some take up has never been a strong strategic plan for me. I have written this up before if you’re interested – I call it Deflationary Economics. LEAN STARTUP MOVEMENT. INNOVATOR’S DILEMMA. He’s awesome to learn from. Business Model.

Startup 401

Startup Customer Custom Technical Review 401