Remove 2016 Remove Customer Remove Email Remove Social Media
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5 Keys to Ensuring Credibility, Trust, and Customers

Startup Professionals Musings

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I summarize the key elements of the transformation as follows: Customers are seeking control in a run-away world.

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Selling Online In 2016 For The First Time – What Works When You Have A Blank Slate?

InfoChachkie

It may seem hard to believe, but even in 2016, there remain a number of successful consumer brands that are not sold online. I thought it would be interesting to understand the challenges and concerns of entrepreneurs who began selling online for the first time in 2016, so I sat down with Heidi Muther, COO at Z S upply , LLC.

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Why Most of Your Assumptions About Phone Calls are Wrong

Both Sides of the Table

If you follow the tech media you would be subject to a lot of narrative biases that are completely off base – and this includes the value of email and phone calls. In fact 61% of all mobile searches where a customer contacts a business it is via a phone call (source: Google). billion email accounts. THE FULL STORY.

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7 Ways to Keep Your Customers Begging for More

Startup Professionals Musings

For too many small businesses, customer service is still seen as a “burden.” The report also indicates that customer problem experiences continue to increase, up four percent to 54 percent since the last study. These days, relationships and online reviews are key drivers for over 80 percent of new customers.

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6 Top Trends For The Digital World In 2016

Tech Zulu Event

6 Entrepreneurs share their predictions for this year’s evolution of online industries, which will be key for small businesses across the globe in 2016. As social media becomes a platform for online extremists, valid questions regarding freedom of speech, monitoring and censorship have arisen. Wireless Global Connections.

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6 Trends Generate Huge Data And Startup Opportunities

Startup Professionals Musings

exabytes per month at the end of 2016, of which half was video. Virtual living: the rise and growing dominance of social media. This gives rise to the personalization and customization that we all want. Analytics will soon drive nearly all business decisions for any company that wants to remain relevant to its customers.

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How To Make Digital Marketing Excel For Your Startup

Startup Professionals Musings

It is search engines, web content, blogs, social media, e-mail direct, on one of many mobile-phone approaches? Remember that what’s engaging and relevant depends on your target customer needs, not solution features. Encourage ongoing social media customer conversations.