Remove 2016 Remove Customer Remove Entrepreneur Remove Satisfaction
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5 Keys to Ensuring Credibility, Trust, and Customers

Startup Professionals Musings

As a long-time business executive and adviser to entrepreneurs, I see a definitive shift away from customer trust in traditional business messages, and the executives who deliver them. I believe that the sooner every entrepreneur and brand builder adapts to this emerging trend, the sooner they will find success.

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7 Key Entrepreneur Habits Highlight Execution Ability

Startup Professionals Musings

As a small business and startup advisor, I find that entrepreneurs often love to talk about their latest idea, but not their execution. For example, Elon Musk is recognized as a visionary entrepreneur, but his fortune and his impact has come from the great companies he has built, including SpaceX, Tesla Motors, and PayPal.

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6 Ways To Create Experiences That Customers Crave

Startup Professionals Musings

For decades, efforts to satisfy customers have been built around demographics – capitalizing on race, ethnicity, gender, income, and other attributes. Customer personalities define customer experience, and sets what they love, and what they hate. There is no one set of exceptional experiences that will work for all customers.

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7 Ways to Keep Your Customers Begging for More

Startup Professionals Musings

For too many small businesses, customer service is still seen as a “burden.” Entrepreneurs don’t realize that this burden is actually costing them over $200 billion in repeat sales, according to a recent study by the W. These days, relationships and online reviews are key drivers for over 80 percent of new customers.

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7 Entrepreneur Attributes You Need To Lead The Market

Startup Professionals Musings

There are a few entrepreneurs who seem to always be ahead of the rest, and are able to sense where the market is going tomorrow. Everyone wants to support the entrepreneur with the courage to make bold decisions, and can make it happen. So what does one have to do to get on the list? His new product presentations were legendary.

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6 Principles for Personal and Business Success

Startup Professionals Musings

The startup lifestyle is known to be stressful and challenging, but it’s also meant to be satisfying and fulfilling, with you as the entrepreneur in control of your own destiny. Unfortunately, it doesn’t always work out that way, based on my many years of experience with entrepreneurs and advising startups.

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A Paperboy Explains The Keys To Success In Business

Startup Professionals Musings

I found this illustrated well in a new book I just finished, “ A Paperboy’s Fable ,” by a young entrepreneur and writer Deep Patel. Although just seventeen years old, Patel has some great insights that I can extrapolate for every aspiring entrepreneur to answer the most common question I get as an advisor and mentor – “Where do I start?”