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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Train and coach continuously.

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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. Reward team members who excel in these relationships, and provide training and processes for others. Start by hiring the right people, and providing the necessary training, coaching, and mentoring.

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7 Keys To Keeping Your Business Agile And Competitive

Startup Professionals Musings

He lived the philosophy that companies must be paranoid in order to survive, and continually disrupt their own markets to prevent overrun by competition. That means making sure you are utilizing coaching and mentoring, as well as training to keep up with changes in technology and the marketplace.

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8 Keys To Attracting More Talent Than The Competition

Startup Professionals Musings

By hiring contract experts, less oversight and coaching is needed. Freelancers and consultants have to demonstrate results, without training and mentoring, so they can help you more quickly and probably at a lower total cost. In addition, you need the flexibility to pivot quickly as required.

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Where’s your team playbook? Hmm?

Berkonomics

From experience and from information about the competition, a coach creates a playbook that contains detailed plans for actions or plays that the entire team must know without question and execute without pause in order to win games and advance toward the playoffs. Again, there is a great parallel in football coaching.

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10 Keys To Real Innovation In Your Next New Business

Startup Professionals Musings

Creating intellectual property, including patents, is the kay to long-term value and a sustainable competitive advantage. Training and coaching. Ongoing coaching from the top is essential to maintain the attitude and spirit. Sustainable innovation is really the only sustainable competitive advantage.

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Launching from beta, ProGuides is making money ensuring that gamers never play alone

TechCrunch LA

When ProGuides pulled the covers off of its service earlier this year, the young Los Angeles-based startup intended to give gamers a way to train with professional and semi-pro esports players from around the world. The LA-based company also has some venture-backed competition on the East Coast.

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