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Praying to the God of Valuation

Both Sides of the Table

There was no money train. Sure, we built SaaS products before the term even existed but at 31 it was hard to delineate reality from what all of the monied people around us were telling us what we were worth. In those years I learned to properly build product, price products, sell products and serve customers.

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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Companies with great service routinely spend 3% to 5% of salaries training team members – experienced as well as new. Know your customers intimately.

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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. This means real customer value emphasis in all interactions and marketing, versus low price and price concessions. Inflexible processes.

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8 Initiatives To Heighten Your Customer’s Experience

Startup Professionals Musings

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. Companies with great service routinely spend 3% to 5% of salaries training team members – experienced as well as new. Know your customers intimately.

Startup 154
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Helping Startups Understand Salespeople & the Sales Culture

Both Sides of the Table

Most technology startups seem to be funded by product people or business people. I had never had any sales training so everything we did for the first couple of years was instinctual. ” So I did want any rational person who wants to improve does – I hired a coach. Sales people often blame the product.

Sales 382
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5 Steps To An Innovative And Winning New Venture Plan

Startup Professionals Musings

In all cases, don’t skip the basic training. Any startup coach or business advisor will tell you that, on your way to being a great chef, you don't start your journey by inventing the ultimate entre. If you can’t identify customer interest, it doesn’t matter how good your product is. But don’t practice too long.

Startup 112
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10 Steps To Second Stage Success For Your New Venture

Startup Professionals Musings

Early-stage entrepreneurs rightly keep their focus on creating an innovative product or service. Growth is more than simply repackaging existing products, and adding bells and whistles or slick incentives. Switch your attention from product development to sales. Keep delivering something new and fresh.

Sales 147