socalTECH

DECEMBER 7, 2022

Irvine-based Ecotrak announced this morning that it has launched a new mobile application, which it says connects service technicians with business customers. The company said its new Techtrak software enables field service technicians to manage work orders, assets, create proposals, communicate with customers and send invoices.

Software 113

Software Mobile Pricing Customer 113

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers.

Customer 113

Customer Custom Services Conference 113

Berkonomics

AUGUST 18, 2016

[Email readers, continue here…] Later, as CEO of a fast growing computer software company with over thirty employees in customer service alone, I did learn the lesson, as I sat in on customer service calls on occasion to get a more complete understanding of the process, pressures and opportunities for improvement.

Customer 120

Customer Custom Services Press 120

socalTECH

MARCH 14, 2018

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model?

Customer 166

Customer Custom Conference Social Media 166

socalTECH

FEBRUARY 2, 2018

Santa Barbara-based property management software developer Yardi continues to add to its long list of customers, saying late last night that it has added a new customer in London. Financial details of the win were not announced.

Customer 113

Customer Custom Santa Barbara Software Development 113

SoCal Tech Calendar

MAY 10, 2012

Wednesday, May 16, 2012 -- Custom Software. For many companies, custom software provides the edge they need. Improved productivity and efficiency leading to cost reductions, easier to use services leading to increased customer satisfaction and retention, a new needed product or service that is not available anywhere else.

Customer 100

Customer Custom TechBiz Software 100

socalTECH

AUGUST 1, 2018

Los Angeles-based SteelHouse , which develops online retargeting and advertising software, has named Rory Mitchell as Chief Customer Officer (CCO) at the company. According to SteelHouse, Mitchell has over 17 years of experience in the area, and was previously at Experian Marketing Services.

Customer 100

Customer Custom Advertising Los Angeles 100

socalTECH

OCTOBER 25, 2012

Santa Barbara-based cloud deployment software developer RightScale said Thursday that it has added three new customers, bringing its total number of software-as-a-service providers to more than 100. Impact of hte various deals was not disclosed. RightScale's products work in public, private, and hybrid cloud environments.

Customer 157

Customer Custom Santa Barbara Education 157

TechCrunch LA

NOVEMBER 23, 2020

Founded four years ago by Matt Danna and Sean Stavropoulos, Boulevard was inspired by Stavropoulos’ inability to book a haircut and Danna’s hunch that the inability of salons and spas to cater to customers like the busy programmer could be indicative of a bigger problem. billion transaction by Vista Equity Partners.

Software 323

Software Beverly Hills Los Angeles Equity 323

socalTECH

AUGUST 19, 2019

Irvine-based CloudBlue , which develops a platform to let telecommunications companies, technology distributors, managed service providers, and others to sell cloud and digital services, reported a win today with HGC Global Communications Limited (HGC). According to CloudBlue, HGC will use its platform to power the "HGC Marketplace".

Customer 113

Customer Custom Platform Report 113

TechEmpower

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 295

Generative AI TechEmpower CTO Hire Outsource Development 295

socalTECH

MARCH 27, 2014

ReachEdge helps small and medium sized businesses with their online marketing efforts, including managing their website, advertising, SEO, lead management, and tracking of customer acquisition efforts. reachlocal marketing automation customers leads software' READ MORE>>. The product had been launched in September of 2013.

ReachLocal 153

ReachLocal Woodland Hills Customer Custom 153

Startup Professionals Musings

JULY 20, 2020

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. Display ads on mobile devices, including video and audio, also offer a new opportunity to reach target customers. Display advertising. Email marketing. Trade shows.

Customer 146

Customer Custom Marketing Startup 146

socalTECH

SEPTEMBER 3, 2013

Enterprise IT cloud sofwtare developer ServiceNow reports this morning that one of its customers has scored a big award in Australia. servicenow customer australia management software' According to ServiceNow, Orica, a provider of. Orica has 15,000 employees. Orica has 15,000 employees. READ MORE>>.

Customer 153

Customer Custom Software Report 153

socalTECH

SEPTEMBER 24, 2012

Los Angeles-based SocialEngine , the developer of discussion software headed by Alex Benzer, told its supporters this morning that it has added a number of big name customers, including MasterCard, Shell, Entrepreneur.com, and NASA.

Customer 133

Customer Custom Services Los Angeles 133

TechCrunch LA

OCTOBER 27, 2020

The Los Angeles-based operations and security management software service, Replicated has raised $25 million to ramp up its staffing and scale its sales and marketing efforts. ” Replicated now counts 85 customers who pay for access to the platform and for every on-premise deployment that customers develop through the platform.

Software 224

Software Tool SaaS Los Angeles 224

socalTECH

AUGUST 30, 2011

Newport Beach-based JustEnough Software , a developer of inventory and demand management software for retailers, said today that it has launched a new product. JustEnough said its inventory and demand management software is being used by such firms as Kenneth Cole, Levi Strauss, and Kraft Foods. READ MORE>>.

Sales 154

Sales Customer Custom Services 154

socalTECH

JUNE 10, 2013

San Diego-based ServiceNow announced today that it has signed on Bournemouth University as a customer. According to ServiceNow, the university is using its software-as-a-service for helping to consolidate multiple IT systems, and provide IT self service to faculty, staff, and students. READ MORE>>.

Customer 153

Customer Custom SaaS San Diego 153

Berkonomics

JANUARY 12, 2023

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

Sales 296

Sales Customer Custom SaaS 296

Xconomy

JULY 5, 2018

The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. Brand loyalty has been championed by brands like Gucci and Tesla, who have both a dedicated customer base and “fans” who admire the out-of-reach products.

Customer 75

Customer Custom Services Technical Review 75

socalTECH

JULY 8, 2013

San Diego-based enterprise IT software developer ServiceNow has signed up a new customer in Colorado, the firm reported today. ServiceNow said that the Colorado Springs Utilities has implemented the company''s cloud-based, software-as-a-service products for managing its IT services. READ MORE>>.

Customer 138

Customer Custom SaaS San Diego 138

TechEmpower

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?

Develop 520

Develop Development Technical Review SEO 520

Startup Professionals Musings

MARCH 14, 2022

billion, now providing identity theft services for nearly 80 million users around the globe. I see lots of new software put together on a shoestring as a “proof of concept” – but then gets rolled out to customers “asis” due to lack of time or money to “harden” the product. Don’t take shortcuts on these.

Customer 137

Customer Custom Technical Review Symantec 137

Both Sides of the Table

MARCH 21, 2013

I recently wrote a blog post in which I pointed out that many investors & advisors discourage enterprise startups from having a professional services (PS) business and I think this is a big mistake. I think it’s important for enterprise startups to layer in professional services into your revenue stream. rollout support.

Software Review 321

Software Review Software Services Company 321

socalTECH

MAY 2, 2018

San Diego-based VizExplorer , which develops operational intelligence software used by casinos, reported a win with the Tunica-Biloxi Gaming Authority for Paragon Casino Resort, in Marksville, Louisiana. VizExplorer said the win also included its new premium consulting service. Financial details of the win were not announced.

Customer 100

Customer Custom San Diego Report 100

Berkonomics

OCTOBER 26, 2023

You’re fighting to put out the fires from customer complaints, or incomplete work, or are suffering from an inability to focus upon new development or new customers before cleaning up the mess inside your organization. The customer pays for all or at least 90% of the bill, perhaps holding back a retainer awaiting completion.

Resource 156

Resource Customer Custom Software 156

socalTECH

MAY 8, 2019

Playa Vista-based point-of-sale equipment and software provider Appetize says that its recent move to offer up "self-service" kiosks to its customers, has resulted in its customers seeing more spending and demand.

Services 133

Services Software Review Technical Review Demand 133

socalTECH

SEPTEMBER 28, 2011

San Diego-based BP Logix , a firm providing business process management software, said today that it has signed Rentokil Initial plc, a provider of business services, as a customer. BP Logix said that Rentokil is using its products across its European operations. Financial impact ofthe win was not disclosed.

Customer 153

Customer Custom San Diego Software 153

socalTECH

APRIL 11, 2011

San Diego-based Nirvanix , the cloud storage firm, is targeting customers of Iron Mountain , after Iron Mountain said it will stop offerings its own cloud storage services. Nirvanix said it currently has over 1,200 companies using its cloud backup software. Nirvanix offers up backup and cloud storage services to companies.

Customer 154

Customer Custom San Diego Services 154

Berkonomics

OCTOBER 19, 2023

As my enterprise computer software company which produced innovative lodging systems for hotels and resorts grew quickly, we found ourselves straining to keep up with the hiring and training of good customer support representatives, a critical part of the equation then and still so today in the 24-hour environment of hotel front desk operations.

Training 156

Training Resource Customer Custom 156

socalTECH

FEBRUARY 14, 2017

Irvine-based cybersecurity software developer CrowdStrike said Monday that it has rolled out a new set of customer support and services options, to support the deployment of its CrowdStrike Falcon software. Pricing on its new services offerings were not announced. READ MORE>>.

Services 113

Services Technical Review Technical Support Software Review 113

socalTECH

AUGUST 17, 2010

San Luis Obispo-based MINDBODY , a developer of software-as-a-service for the yoga, pilates, wellness, and spa market, said today that wellness businesses are signing up for its MINDBODY Finder product, technology which allows consumers to book and pay for fitness classes and wellness appointments online. READ MORE>>.

Customer 223

Customer Custom Tech Coast Angels Technology 223

socalTECH

JUNE 16, 2015

Glendale-based ServiceTitan , a developer of cloud-based software used by home services business management, has raised $18M in a Series A funding round. ServiceTitan said the funding goes towards strategic technical hires, expansion of its customer support infrastructure, and outreach to customers. READ MORE>>.

Services 100

Services Software Glendale Customer 100

socalTECH

MARCH 4, 2019

Venture Partners, Upfront Ventures, and Lowercase Capital, has expanded its suite of return solutions, with a new self-service kiosk. According to Happy Returns, it has launched a new, return kiosk branded specifically for a retailer, powered by software from the company, and where Happy Returns handles the reverse logistics.

Services 182

Services Santa Monica Networking Software 182

socalTECH

JUNE 24, 2020

Los Angeles-based Cloudbreak Health , which provides telehealth and video medical interpretation service, said this morning that it has integrated with healthcare electronic medical records provider Epic Software. The company said the integration allows its healthcare provider customers to seamlessly access its services.

Software 113

Software San Diego Los Angeles Platform 113

Startup Professionals Musings

AUGUST 4, 2017

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

Customer 85

Customer Custom Product Marketing 85

socalTECH

SEPTEMBER 24, 2008

Pasadena-based Guidance Software, which develops software used for computer forensics, announced Wednesday that it has signed on Koch Industries, Inc. as a customer. According to Guidance, Koch will use the firm's EnCase eDiscovery software on a pay-per-use basis. Financial impact of the deal was not disclosed.

Software 124

Software Customer Custom Pasadena 124