socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers.

Customer 113

Customer Custom Services Conference 113

socalTECH

FEBRUARY 19, 2021

Foothill Ranch-based iBASEt, a developer of software for the manufacturing sector, said this week that it has named both a new Chief Customer Officer and Chief Financial Officer. The company said it has promoted Scott Baril to the Chief Customer Officer role, and named Daniel de Haas as its new Chief Financial Officer.

Customer 113

Customer Custom Software Services 113

Both Sides of the Table

MARCH 21, 2013

I recently wrote a blog post in which I pointed out that many investors & advisors discourage enterprise startups from having a professional services (PS) business and I think this is a big mistake. I think it’s important for enterprise startups to layer in professional services into your revenue stream. rollout support.

Software Review 321

Software Review Software Services Company 321

Berkonomics

AUGUST 18, 2016

[Email readers, continue here…] Later, as CEO of a fast growing computer software company with over thirty employees in customer service alone, I did learn the lesson, as I sat in on customer service calls on occasion to get a more complete understanding of the process, pressures and opportunities for improvement.

Customer 120

Customer Custom Services Press 120

socalTECH

MAY 2, 2019

Los Angeles-based financial software developer BlackLine said on Thursday that it has expanded its customer base, adding such notable customers as Volvo, Waymo, AstraZeneca, the operator of Applebee's, and many others to its list of 2,700 companies who are using its products. READ MORE>>.

Customer 113

Customer Custom Software Development Los Angeles 113

SoCal Tech Calendar

MAY 10, 2012

Wednesday, May 16, 2012 -- Custom Software. For many companies, custom software provides the edge they need. Improved productivity and efficiency leading to cost reductions, easier to use services leading to increased customer satisfaction and retention, a new needed product or service that is not available anywhere else.

Customer 100

Customer Custom TechBiz Software 100

Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.

Customer 341

Customer Custom Venture Capital Software Review 341

socalTECH

MAY 8, 2019

Playa Vista-based point-of-sale equipment and software provider Appetize says that its recent move to offer up "self-service" kiosks to its customers, has resulted in its customers seeing more spending and demand.

Services 133

Services Software Review Technical Review Demand 133

socalTECH

JUNE 16, 2015

Glendale-based ServiceTitan , a developer of cloud-based software used by home services business management, has raised $18M in a Series A funding round. ServiceTitan said the funding goes towards strategic technical hires, expansion of its customer support infrastructure, and outreach to customers. READ MORE>>.

Services 100

Services Software Glendale Customer 100

socalTECH

APRIL 16, 2013

Pasadena-based Guidance Software has expanded its professional services offerings, saying Monday that it has launched two new professional services around e-discovery. According to the company, its new services include EnCase eDiscovery Started Right and EnCase eDiscovery Done Right. READ MORE>>.

Software 113

Software Services Pasadena Pricing 113

socalTECH

SEPTEMBER 15, 2015

San Diego-based HouseCall , which develops mobile software to let consumers book home services appointments, along with offering up home services contractors with scheduling and related tools, has raised $6M in a funding round. The company disclosed the funding on Tuesday, saying that August Capital led the funding.

Mobile 100

Mobile Services Software San Diego 100

TechEmpower

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 295

Generative AI TechEmpower CTO Hire Outsource Development 295

socalTECH

MARCH 4, 2019

Venture Partners, Upfront Ventures, and Lowercase Capital, has expanded its suite of return solutions, with a new self-service kiosk. According to Happy Returns, it has launched a new, return kiosk branded specifically for a retailer, powered by software from the company, and where Happy Returns handles the reverse logistics.

Services 182

Services Santa Monica Networking Software 182

socalTECH

JUNE 24, 2020

Los Angeles-based Cloudbreak Health , which provides telehealth and video medical interpretation service, said this morning that it has integrated with healthcare electronic medical records provider Epic Software. The company said the integration allows its healthcare provider customers to seamlessly access its services.

Software 113

Software San Diego Los Angeles Platform 113

socalTECH

SEPTEMBER 24, 2012

Los Angeles-based SocialEngine , the developer of discussion software headed by Alex Benzer, told its supporters this morning that it has added a number of big name customers, including MasterCard, Shell, Entrepreneur.com, and NASA.

Customer 133

Customer Custom Services Los Angeles 133

socalTECH

FEBRUARY 2, 2018

Santa Barbara-based property management software developer Yardi continues to add to its long list of customers, saying late last night that it has added a new customer in London. Financial details of the win were not announced.

Customer 113

Customer Custom Santa Barbara Software Development 113

socalTECH

FEBRUARY 14, 2017

Irvine-based cybersecurity software developer CrowdStrike said Monday that it has rolled out a new set of customer support and services options, to support the deployment of its CrowdStrike Falcon software. Pricing on its new services offerings were not announced. READ MORE>>.

Services 113

Services Technical Review Technical Support Software Review 113

socalTECH

APRIL 24, 2019

San Diego-based Perspectium , which develops software for service management integration, has raised $8M in its Series B funding round, according to the firm. The company says its customers include Fortune 500 companies, software-as-a-service vendors, and global service providers. READ MORE>>.

Services 113

Services Tool San Diego Software 113

Berkonomics

JANUARY 12, 2023

Management undertakes a simple exercise of calculating the increased profitability of shutting down all R&D, sales and subordinate operations, and universally notes with shock the high net profit that results – from shutting down all operations except customer service to recurring customers (as in software support operations.).

Sales 296

Sales Customer Custom SaaS 296

socalTECH

FEBRUARY 19, 2019

Irvine-based cybersecurity software developer Cylance says it has extended its artificial intelligence driven, endpoint protection software, CylancePROTECT, to the AWS Marketplace. AWS Marketplace is Amazon's marketplace for business software that runs on the Amazon Web Services (AWS) cloud computing infrastructure.

Artificial Inteligence 133

Artificial Inteligence Software Cloud Computing Software Development 133

socalTECH

FEBRUARY 21, 2020

Santa Monica-based Brace , a startup developing software to automate mortgage servicing, has raised $10M in a Series A funding round, according to the company. Brace says that it has developed a modular, digital platform for mortgage servicing that improves the customer experience and reduces the cost to service.

Software 124

Software Santa Monica Platform Services 124

socalTECH

MARCH 14, 2018

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model?

Customer 166

Customer Custom Conference Social Media 166

socalTECH

AUGUST 30, 2011

Newport Beach-based JustEnough Software , a developer of inventory and demand management software for retailers, said today that it has launched a new product. JustEnough said its inventory and demand management software is being used by such firms as Kenneth Cole, Levi Strauss, and Kraft Foods. READ MORE>>.

Sales 154

Sales Customer Custom Services 154

socalTECH

AUGUST 1, 2018

Los Angeles-based SteelHouse , which develops online retargeting and advertising software, has named Rory Mitchell as Chief Customer Officer (CCO) at the company. According to SteelHouse, Mitchell has over 17 years of experience in the area, and was previously at Experian Marketing Services.

Customer 100

Customer Custom Advertising Los Angeles 100

socalTECH

MARCH 10, 2020

Santa Monica-based EZ Texting , a developer of SMS marketing software, says it has launched two new services. Pricing on the new services were not detailed by the company.

Services 113

Services Marketing Santa Monica Pricing 113

socalTECH

AUGUST 21, 2017

Santa Barbara-based property management software developer Yardi said Friday that it has signed up Cortland Capital Market Services LLC, as a new customer. Cortland Capital Market Services, which is based in Chicago, provides investment servicing, and is using Yardi's Investment Management software.

Capital 113

Capital Services Marketing Santa Barbara 113

socalTECH

MAY 31, 2019

Redlands-based geographical information systems (GIS) provider Esri said on Thursday that it has partnered with a provider of software consulting and technology provider AgIntegrated , which develops a data hub for the agriculture and forestry market. Financial details of the partnership were not announced.

Software Development 133

Software Development Develop Development Software 133

socalTECH

OCTOBER 11, 2018

The company--led by longtime cloud and hosting services veteran Simon Anderson--offers up managed services and consulting for cloud platforms like Amazon Web Services (AWS) and Microsoft Azure.

Services 133

Services SaaS Los Angeles Education 133

socalTECH

AUGUST 6, 2018

Los Angeles-based BlackLine , which develops cloud-based, accounting automation software, said it has added a number of companies as new customers in Q2. Financial impact of all of the new customer additions was not announced. BlackLine's software is used to automate the process of a financial close. READ MORE>>.

Services 100

Services Customer Custom Los Angeles 100

socalTECH

OCTOBER 25, 2012

Santa Barbara-based cloud deployment software developer RightScale said Thursday that it has added three new customers, bringing its total number of software-as-a-service providers to more than 100. Impact of hte various deals was not disclosed. RightScale's products work in public, private, and hybrid cloud environments.

Customer 157

Customer Custom Santa Barbara Education 157

socalTECH

AUGUST 19, 2019

Irvine-based CloudBlue , which develops a platform to let telecommunications companies, technology distributors, managed service providers, and others to sell cloud and digital services, reported a win today with HGC Global Communications Limited (HGC). According to CloudBlue, HGC will use its platform to power the "HGC Marketplace".

Custom 113

Custom Customer Platform Report 113

Berkonomics

OCTOBER 26, 2023

You’re fighting to put out the fires from customer complaints, or incomplete work, or are suffering from an inability to focus upon new development or new customers before cleaning up the mess inside your organization. The customer pays for all or at least 90% of the bill, perhaps holding back a retainer awaiting completion.

Resource 156

Resource Customer Custom Software 156

Xconomy

JULY 5, 2018

The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. Brand loyalty has been championed by brands like Gucci and Tesla, who have both a dedicated customer base and “fans” who admire the out-of-reach products.

Customer 75

Customer Custom Services Technical Review 75

InfoChachkie

JANUARY 23, 2019

Software terminology is stubbornly not following a similar evolution. It’s high time we kill the term Software As A Service (SaaS) and call it what it is – software. You’re not a SaaS company, you’re a software company. You’re not a SaaS company, you’re a software company. ASP To SaaS To Software.

SaaS 113

SaaS Software Artificial Inteligence ASP 113

Xconomy

SEPTEMBER 26, 2019

Zingle, a startup whose software is used by hospitality, travel, and retail industries to more easily and quickly connect with their customers via messaging, has been acquired for about $42 million in cash by Medallia, a publicly traded software company in San Francisco.

Software 95

Software Startup Satisfaction Customer 95

socalTECH

OCTOBER 15, 2014

Aliso Viejo-based H3 Financial Services , a developer of web-based software for managing consumer finance and billing for the dental and veterinary market, has scored a Series A investment. H3 Financial Services is led by Joe Simrell. financing dental veterinary credit billing saas software services financial'

Services 147

Services Funding SaaS Equity 147

socalTECH

SEPTEMBER 3, 2013

Enterprise IT cloud sofwtare developer ServiceNow reports this morning that one of its customers has scored a big award in Australia. servicenow customer australia management software' According to ServiceNow, Orica, a provider of. Orica has 15,000 employees. Orica has 15,000 employees. READ MORE>>.

Customer 153

Customer Custom Software Report 153