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PG&E Turns To Esri After Major Website Issues During Blackouts

socalTECH

PG&E shut down over 550,000 customer accounts on Wednesday, affecting what some have estimated to be as many as 2.5 million Californians, in an unprecedented, planned blackout for much of Northern California.

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GrubMarket raises $60M as food delivery stays center stage

TechCrunch LA

Companies that have leveraged technology to make the procurement and delivery of food more accessible to more people have been seeing a big surge of business this year, as millions of consumers are encouraged (or outright mandated, due to Covid-19) to socially distance or want to avoid the crowds of physical shopping and eating excursions.

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The Empathy Economy: Emotional Intelligence in Customer Service

Xconomy

The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. A takeoff on the sharing economy, the empathy economy will grow due to brand mania and increased automation in the workplace. Read more » Reprints | Share: UNDERWRITERS AND PARTNERS.

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Profitability Helps San Diego Lender Step Out from Industry Cloud

Xconomy

In contrast to some alternative lenders, the San Diego firm said it is growing fast and is consistently profitable. There is more integrity to the process,” Gilbert said, because National Funding uses traditional loan analysts as well as software to analyze and process its loan applications.

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Qualcomm Buys iSkoot

socalTECH

San Diego-based Qualcomm Innovation Center, Inc. iSkoot Technologies includes substantially all of the assets of San Francisco-based iSkoot, a developer of social networking and Skype-compatible voice-over-IP software for mobile phones. Financial terms of the buy were not disclosed. READ MORE>>.

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How PointPredictive Is Using Machine Learning To Uncover Fraud, With Tim Grace

socalTECH

Tim Grace , who co-founded San Diego-based PointPredictive with Frank McKenna and Joe Jackson, is a startup veteran, who sold BasePoint Analytics to CoreLogic in 2009, and is a former executive from HNC Software. Tim Grace: We all get our started at HNC Software in San Diego. What is PointPredictive?

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Interview with Jimmy Hendricks, Deal Current

socalTECH

However, San Diego-based Deal Current (www.dealcurrent.com) appears to have found a sustainable niche in the industry--not providing daily deals, but powering those multiplying deal sites, including a number of major newspaper groups. But, with the economy turning south in 2008, lots of those customers went out of business.

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