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Why Email May Be Draining Your Company’s Productivity

Both Sides of the Table

Email. Ah, email. have taken to limiting my outbound email. Yet email seems to be an open invitation to anybody. Sales.

Vonjour | Connecting Your Business with Your Customers

Tech Zulu Event

Without it, the business wouldn’t have a way to connect with each other and their customers.  Companies that yield bad customer service.

Customer Support Training | What is excellent customer service?

Tech Zulu Event

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company.

Who cares about customer loyalty?

Berkonomics

Repeat customers, raving fans, angry backlashers, commodity shoppers.  Oh boy, what a range of loyalty these represent.  Often. It takes work.

The “drop dead” question for a customer survey

Berkonomics

Email readers, continue here.]   Using Sean again as a source, we might ask: “How did you discover our company?” What a great test. Growth!

Sony Online Entertainment: Customer Data Stolen

socalTECH

The revelation follows last week's hacking of Sony's PlayStation Network and other services. READ MORE>>.

How Sendgrid Makes Sure Those App Emails Go Through, With Jim Franklin

socalTECH

If you're an application developer, sending emails through your application can be a chore. How do you offload all those headaches? Thanks!

Email 11

Small Business Marketing | Get Customers versus Get Leads

Tech Zulu Event

Having paying “Customers” is what makes the cash register roar. Once you’ve answered these questions go ahead and contact them in a short email.

SEO 33

Bridg Aims At Restaurants With New CRM Software

socalTECH

Los Angeles-based software developer Bridg said this week that it has launched a new customer relationship management (CRM) software product specifically aimed at restaurants. bridge software customer relationship management restaurant productREAD MORE>>.

Fan Appz Launches Personal Marketing Platform To Help Brands Convert Fans Into Loyal Customers

Tech Zulu Event

That’s how social can help build customer lifetime value.”. Brands can also integrate their customer and transaction data. Top Features.

Master of Customer Acquisition, Matt Coffin, On Startups …

Both Sides of the Table

He is very hands-on and helpful – especially for any company looking into customer acquisition. The answer? Something so simple.

My story: Fail locally, one customer at a time.

Berkonomics

In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. By Frank Peters. – Dave.

SendGrid Rolls Out New Triggered Email Service

socalTECH

SendGrid , the email infrastructure and delivery provider which has a big development office in Orange County, said Thursday that it has launched a new service that helps marketers send out emails to their customers, based on their activities and actions. Pricing on the new tool was not announced. READ MORE>>.

GoCoin Adds Email, SMS Billing

socalTECH

Santa Monica-based GoCoin , the Bitcoin payment software developer headed by Steve Beauregard, said last week that it has added a new feature which lets merchants bill customers via email and SMS. GoCoin said the new feature makes it easier for merchants to accept digital currency payments from customers. READ MORE>>.

Using Social Media To Deal With Customer Trolls

InfoChachkie

How can you protect your company''s reputation when a rouge customer unjustly flames your startup? Bipolar Reviewers. Channeling Tige.

Nimble Updates CRM Tools

socalTECH

According to the company, led by longtime CRM veteran Jon Ferrara, the updated software includes such new features as embedding within Office 365 and Google Apps; synchronizes contacts, emails, and calendars; new automatic market segmentation tools; personalized outreach emails; new templates for Gmail; and much more. READ MORE>>.

How This Startup Turned An April Fools Joke Into Customers

InfoChachkie

Last week, Divshot turned a simple April Fool''s Day joke into a marketing coup, generating nearly 6,000 Tweets and over a thousand Beta customers.

SendGrid Sets Up Shop In Anaheim

socalTECH

Cloud-based, email infrastructure provider SendGrid , which develops cloud software to help businesses more easily deliver emails to customers, has set up shop in Anaheim, California, the firm said Wednesday. sendgrid anaheim engineering jobs employment email infrastructure cloud software saasREAD MORE>>.

Email 57

Newegg Adds Facebook Messenger For Customer Support

socalTECH

Los Angeles-based online technology retailer Newegg said Wednesday that it has begun using Facebook Messenger for its customer support efforts.

Nimble Offers Software For Free To Startups

socalTECH

Nimble , the developer of customer relationship management software, said today that it has launched a program for startups, which will offer up a free year of its service. nimble startup accelerator customer relationship email sales management goldmine launchpadla muckerlabREAD MORE>>.

SaneBox's New Tool, SaneConnect, Finds Warmer Intros Using Email

socalTECH

Venice, California-based SaneBox , the developer of email tools to help users better manage the flood of emails in their inbox, has rolled out a new product it says can help better figure out who in your company can make a warm intro to potential customers and partners. Pricing on the new tool was not announced. READ MORE>>.

J2 Global Buys UK Email Security Provider

socalTECH

Los Angeles-based J2 Global announced this morning that it has acquired another company, this time a UK-based email services provider called EPA Cloud. EPA Cloud provides email security and management. j2global merger acquisition email security software managed services international READ MORE>>.

Autobytel Relaunches Email Program

socalTECH

Irvine-based Autobytel , which provides an online marketing and lead generation service for automotive dealers, announced today that it has re-launched an email marketing program. The firm said that its Email Manager program is targeted at interact with car buyers in a "lengthening purchase cycle." READ MORE>>.

Sendio Launches Free Email Protection Service

socalTECH

Newport Beach-based Sendio , a provider of email protection services, said today that it has launched a free version of the firm's products.

How To Make Freemium Customers Generate Revenue For Your Startup

InfoChachkie

In the spirit of the “land grab” mentality of the day, we emphasized usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers. We then sorted these email addresses by company and initiated targeted sales campaigns wherever we identified a critical mass of users.

5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

The world has changed much since I started my first company in 1999.  As organizations we have become more open and I believe this is great for businesses and their customers.  In the first 4 years of running BuildOnline we were an “Outside In&# organization. but it is so important to see what your customers do in their daily lives. 

Why bother to sit in with customer service?

Berkonomics

All because I learned to sit in and understand the position, the workflow, and the challenges at each stage in the process of customer service.

5 Reasons Growth Hacking is THE Most Important Function of a Startup

Tech Zulu Event

Awesome, now you know it works, so you need a lot more customers to become an actual business. It’s the whole conversion flow. 3.

Keep constant contact with key customers.

Berkonomics

And that behavior results in leaving little time for outreach to the most critical possible component in your chain – your key customers. But it was Henry Ford who famously said, “If I’d asked my customers what they wanted, they would have said ‘a faster horse’.”   Some new products arrive with no frame of reference.  Growth!

eFax Adds Large File Sharing Support

socalTECH

eFax said the service is ideal for customers working with files such as promotional videos, high resolution images, and sales presentaitons.

Email 28

Interview with Lars Helgeson, GreenRope

socalTECH

Lars Helgeson: We started about ten years ago, with an email marketing platform called CoolerEmail. What is GreenRope all about? Thanks!

Email 33

j2 Global Buys Excel Micro For Email Security

socalTECH

Los Angeles-based j2 Global , the diversified Internet and online services firm led by Hemi Zucker, has gobbled up yet another Internet services company, saying it has acquired cloud email security and archiving provider Excel Micro. and Canadian email security customer base. Financial terms of the buy were not disclosed.

Vonjour: Turning Your Phone Into A Customer Support Center

socalTECH

Daniel Tawfik: Vonjour is a cloud-based phone system for enhanced, customer support service. What''s your customer sweet spot? Thanks!

Creating A Better Digital Marketing Strategy For Your Business

Tech Zulu Event

Instead, decide exactly which customers you want to approach, then exactly how you want to approach them. But what exactly does that entail?

Want to Get Rich? Listen to Your Customers Like These Founders……

Steve Reich

This is not an article about the high moral purpose and the nobility of listening to your customers.  It is an article  about how to make your company worth a fortune by listening to your customers.  Why do so many of us have iPhones?  It gives the best customer experience of any phone.  Listen to your customers and grow rich.

LiveOffice In Migration Effort With Microsoft

socalTECH

Torrance-based LiveOffice , the provider on cloud-based email archiving services which is headed by Nick Mehta, reported today that it has announced a special email migration program for users of Microsoft Exchange Hosted Archive. liveoffice migration email microsoft hosted exchangeREAD MORE>>.

Email 22

Nimble Ties With TeamAutomation

socalTECH

Santa Monica-based Nimble , the online, customer relationship management (CRM) tool developer, has tied with Simi Valley-based TeamAutomation , a business and IT consulting firm focused on customer relationship management tools. nimble team automation customer relationship management softwareREAD MORE>>.

Nimble Connects Into Outlook On iOS

socalTECH

Santa Monica-based customer relationship management (CRM) tool developer Nimble has wired up its tool to Microsoft Outlook on iOS, the company said on Thursday. nimble outlook customer relationship management tools microsoft emailNimble Business accounts cost $25 per user per month. READ MORE>>.

How Entrepreneurs Use Technology to Improve Business Efficiency

Tech Zulu Event

Collect & Use Customer Data. Entrepreneurship is undergoing many technological changes. Workflow Management. Images via Shutterstock.