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9 Transaction Models Shape Your Customer Experience

Startup Professionals Musings

In my role as a business advisor, I often see well-meaning entrepreneurs try to be everything to everyone, which results in many things done poorly, and few totally delighted customers. People are confused by multiple messages, and employees are frustrated trying to personalize customer experiences.

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Helping Startups Understand Salespeople & the Sales Culture

Both Sides of the Table

Whenever I heard why we didn’t feel a sales process at an important customer was going well (or if we lost) I would get involved myself. They like a solid product, well defined pricing, good references to sell against, a clear quota and well defined competitors. Customers buy solutions to solve their problems.

Sales 382
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Interview: Mark Douglas, President & CEO, SteelHouse Media

InfoChachkie

In this interview, Mark discusses how his experiences at Oracle, eHarmony and the Rubicon Project contributed to the creation of his latest venture, SteelHouse Media. 4) Did I read correctly that you were part of the original development team for Oracle Financials? When I joined Oracle, they were essentially ‘the Google’ of their time.

eHarmony 204
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Improving Sales: The Excuse Departement is Closed

Both Sides of the Table

Whenever I heard why we didn’t feel a sales process at an important customer was going well (or if we lost) I would get involved myself. They like a solid product, well defined pricing, good references to sell against, a clear quota and well defined competitors. Customers buy solutions to solve their problems.

Sales 316
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Understanding How The Innovator’s Dilemma Affects You

Both Sides of the Table

This is important because the customers they serve (the red line) demand a product that meets their complex requirements. So the startups tend to focus on totally new customers. Often the startups are actually serving a slightly different kind of customer or a slightly different market need. Incumbents feel threatened.

Startup 376
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Why Early-Stage VCs Should Be Careful About Intros from Bankers

Both Sides of the Table

What price? I tapped my friends at big tech companies (Salesforce, Google, Oracle). The only way for a company to be overvalued is if there’s someone willing to pay that price. ” Therefore one goal of Y Combinator appears to be “get the highest price and best terms.” What kind of deals should I be doing?

Startup 361
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The Importance of Proprietary Deal Flow in Early-Stage VC

Both Sides of the Table

What price? I tapped my friends at big tech companies (Salesforce, Google, Oracle). The only way for a company to be overvalued is if there’s someone willing to pay that price. ” Therefore one goal of Y Combinator appears to be “get the highest price and best terms.” What kind of deals should I be doing?