Startup Professionals Musings

AUGUST 14, 2021

With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. They expect you to be there, to know their history as a customer, and to treat them with priority and respect.

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socalTECH

APRIL 25, 2018

Los Angeles-based TaskUs , which provides outsourced customer support and other back-end support for technology companies, said today that it has named Jarrod Johnson as Chief Customer Officer. Johnson was previously SVP of Sales at TaskUs, and will be based in the company's Dallas offices.

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socalTECH

SEPTEMBER 20, 2017

Santa Barbara-based TrackStreet , a provider of internet brand protection and analytics software, said today that it has named Ryan Erickson as Vice President of Sales. Erickson was most recently Vice President of Sales for Teva North America, a division of Deckers Brands, and also has served at Timberland, Rockport and Reebok.

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Startup Professionals Musings

JANUARY 11, 2020

They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Expand into key new sales and delivery channels.

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Startup Professionals Musings

MARCH 16, 2019

Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. You may think this is only important to your marketing and sales people, but in reality it doesn’t matter how great your product or technology might be, you won’t succeed if you don’t understand your target customer decision process.

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Both Sides of the Table

JUNE 23, 2013

Every sales organization with more than a handful of reps or that is across multiple offices or time zones would benefit from having a sales methodology. Simply, this is identifying a customer need that has economic value to them if they can solve it. This solves the customer question, “Why Buy Anything?”.

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TechCrunch LA

MAY 3, 2022

Upgrade’s e-commerce marketplace has two sides: one that enables consumers to choose a vetted stylist and have their wig colored or customized based on their desired look. However, although they are providing such significant value, a lot of them operate with limited funding and resources, which ultimately affects the customer experience.

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Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

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socalTECH

JANUARY 8, 2015

2015 will be the year that transforms the daily activity of the sales rep. The coming of age of support technologies, built on big data analytics and social networks will profoundly affect the day-to-day focus of sales organizations. Read the rest of Nick''s article on The 3 Technologies Driving The New Sales Force.

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Both Sides of the Table

JULY 9, 2013

This is final part of a series that describes a sales methodology for technology companies or frankly many other types of companies, too. Well think of it this way – you have your sales process. You know exactly when you want to sell to this customer and presumably it’s this quarter! Unique Selling Proposition.

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Custom Customer Marketing Newsletter 324

Startup Professionals Musings

JANUARY 13, 2014

Of course, one sale isn’t really enough, so you need to get the first customer to recommend you to a second, and make sure the rate of sales ramps up quickly enough to keep the business alive and growing. Customers don’t buy the impossible dream. If you lose money on every sale, it’s hard to make it up in volume.

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socalTECH

SEPTEMBER 3, 2019

Our interview today is with Amos Schwartzfarb , the author of Sell More Faster: The Ultimate Sales Playbook for Start-Ups , which comes out tomorrow, Wednesday. Schwartzfarb is currently Managing Director of Techstars Austin, but spent a significant time in the Los Angeles technology community working with Jake Winebaum at Business.com.

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Both Sides of the Table

DECEMBER 17, 2013

One of the questions I’m most often asked by CEOs is how to hire sales people. I’ve also written extensively on sales and on which sales execs to hire and how to think about the different kinds of sales leaders. Clearly in an enterprise customer this is unlikely. Call high, and get passed down or; B.

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socalTECH

JANUARY 29, 2019

Los Angeles-based private equity investor Vincente Capital Partners announced on Tuesday that it has sold Carlsbad-based Intellectual Technology, Inc. , Financial terms of the sale were not announced. According to Vincente Capital, it has retained a minority interest in Intellectual Technology. The company is 25 years old.

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Capital Technology Equity Los Angeles 133

Both Sides of the Table

FEBRUARY 5, 2011

Most technology startups seem to be funded by product people or business people. Specifically what is often not in the DNA of founders are sales skills. The result is a lack of knowledge of the process and of sales people themselves. We focused together on improving our sales methodology, our training and our comp plans.

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Startup Professionals Musings

JUNE 19, 2020

Technical entrepreneurs love their technology, and often are driven to launch a startup on the assumption that everyone will buy any solution which highlights this technology. Instead, they need to validate a customer problem and real market need first. Customers buy solutions, not technology.

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SoCal Tech Calendar

MAY 1, 2018

Monday, May 7, 2018 -- Technology Services World (TSW) 2018. Learn how technology companies are leveraging the expertise of both their Sales and Service teams to land, retain, and grow customers. TSW is an unrivaled source of peer learning, networking, and idea sharing. See [link] (more)

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Services Technology Ideas Sales 100

Startup Professionals Musings

JULY 20, 2020

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. Display ads on mobile devices, including video and audio, also offer a new opportunity to reach target customers. Technology and consumer feedback have indeed changed the landscape.

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Startup Professionals Musings

FEBRUARY 3, 2020

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” This is a key moment where your customer acquisition costs go way down, and your profits go way up.

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Custom Customer Startup Course 124

socalTECH

OCTOBER 9, 2015

Westlake Village-based ,a href="[link] , which develops facial recognition technology, said Thursday that it has named Tom Melzl as its new Vice President of Worldwide Sales. Melzl joins the company from StackIQ, where he was Vice President of Sales, and also has also served at Inquira. READ MORE>>.

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socalTECH

MAY 28, 2014

Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations.

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Both Sides of the Table

OCTOBER 31, 2010

This is part of my ongoing Sales & Marketing Series. In the first part of this post I talked about how sales in a startup is often evangelical , requires as consultative sale and needs constant adjustments based on customer feedback. We had 4 or 5 sales reps that had been around since the early days.

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Sales Newsletter Technical Review Activity 286

Startup Professionals Musings

NOVEMBER 23, 2012

Of course, one sale isn’t really enough, so you need to get the first customer to recommend you to a second, and make sure rate of sales ramps up quickly enough to keep the business alive and growing. Customers don’t buy the impossible dream. If you lose money on every sale, it’s hard to make it up in volume.

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Sales Custom Customer Pricing 96

Both Sides of the Table

OCTOBER 12, 2010

A while back I wrote a bunch of posts on Sales & Marketing and have been meaning to get back to that theme for a while. Even if you don’t have “direct&# sales I would tell you that “everything is a sale&# including fund raising, hiring, getting press and doing business development. You learn by asking.

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Startup Professionals Musings

MARCH 14, 2022

Market your solution and user benefits, not the mysterious technology behind it. I see lots of new software put together on a shoestring as a “proof of concept” – but then gets rolled out to customers “asis” due to lack of time or money to “harden” the product. Don’t take shortcuts on these.

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Custom Customer Technical Review Symantec 137

socalTECH

SEPTEMBER 15, 2015

Los Angeles-based e-commerce retailer Newegg said this morning that it is expanding its lineup of products, and has expanded into textbook sales for high school and college students. Newegg has been strongly focused on technology products. READ MORE>>.

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NewEgg Sales Commerce Los Angeles 100

Startup Professionals Musings

SEPTEMBER 18, 2012

Even though I love technology, I always cringe when an entrepreneur starts his pitch by touting his new technology. He has forgotten that new technologies are perceived by most customers as causing more pain than the problems they hope to eliminate. Is your product tempered with actual market and customer feedback?

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TechCrunch LA

JANUARY 26, 2022

The cuts, which amount to around one-third of Glossier’s corporate workforce, will primarily impact the company’s technology team. “[W]e W]e are shifting our technology strategy to leverage external partners for parts of our platform that we’re currently maintaining internally,” Weiss wrote in the email announcing the layoffs to staff.

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CTO Hire Layoffs Commerce Email 197

Startup Professionals Musings

SEPTEMBER 4, 2011

Of course, one sale isn’t really enough, so you need to get the first customer to recommend you to a second, and make sure rate of sales ramps up quickly enough to keep the business alive and growing. Customers don’t buy the impossible dream. If you lose money on every sale, it’s hard to make it up in volume.

Sales 97

Sales Custom Customer Pricing 97

Both Sides of the Table

JUNE 30, 2013

This is part of a series that describes a sales methodology for technology companies or frankly many other types of companies, too. The “P” stands for Pain or the reason your customer needs to implement a new product. Every company is inundated with products and technology so inertia takes over.

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Startup Professionals Musings

JUNE 5, 2019

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.

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Both Sides of the Table

AUGUST 25, 2009

I’ve sat through a lot of VC pitches and having been CEO of an enterprise software firm for many years I’ve also sat through many customer meetings with sales teams. Tags: Pitching VCs Start-up Advice startup technology vc venture capital.

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Startup Professionals Musings

FEBRUARY 27, 2017

Today’s customers are overloaded and overwhelmed by too much information, so making a decision is a challenge. You may think this is only important to your marketing and sales people, but in reality it doesn’t matter how great your product or technology might be, you won’t succeed if you don’t understand your target customer decision process.

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Both Sides of the Table

OCTOBER 4, 2009

Many entrepreneurs who start technology companies are product people, technologists or savvy business people who worked previously for a larger company. Most start-up entrepreneurs have little or no sales experience. But through nearly a decade of startups I learned that sales comes down to three essential elements: 1.

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Sales Startup Platform Tips 319

socalTECH

AUGUST 1, 2013

Irvine-based Kofax has acquired Kapow Technologies , a provider of data integration software, the firm announced Wednesday. Kofax said the acquisition will help grow its sales organization and accelerate its software revenue growth. software integration data acquisition merger technologies kapow kofax' in cash held by Kapow.

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Steamboat Ventures Technology Acquisition Software 138

socalTECH

NOVEMBER 9, 2011

Irvine-based StorageDNA , a provider of data archiving, backup, and migration tools specifically aimed at television, film, broadcast, and enterprise customers, said today that it has named Jeff Kreuger as its Vice President of Sales. Kreuger has previously served at Avid Technology and Agfa Compugraphic.

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Startup Professionals Musings

SEPTEMBER 11, 2015

Yet in this age when customers have a thousand alternatives, and are overwhelmed by a multitude of messages, sales efforts can make or break a business. In fact, I believe modern entrepreneurs need to be super sales people, in the most positive sense, to their team as well as customers. No pain usually means no sales.

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