Startup Professionals Musings

JULY 9, 2022

Although I’m not an aficionado of checklists in general, I really appreciate one he has included for keeping up with some of the latest technological trends that are reshaping business strategies, which should be the driver for startups to fill in the gaps. Infrastructure as a Service (IaaS). Platform as a Service (PaaS).

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Technology Cloud Computing Social Media Networking 133

socalTECH

MAY 11, 2021

Los Angeles-based HONK Technologies, a startup which provides roadside assistance through a network of third party towing companies, is expanding its support for an existing customer, Branch Insurance. HONK says it began offering up its services to Branch members in 2019. Financial details of the deal were not announced.

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socalTECH

MAY 8, 2019

Playa Vista-based point-of-sale equipment and software provider Appetize says that its recent move to offer up "self-service" kiosks to its customers, has resulted in its customers seeing more spending and demand.

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Services Software Review Technical Review Demand 133

Startup Professionals Musings

DECEMBER 23, 2020

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

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Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

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Startup Professionals Musings

FEBRUARY 17, 2020

Selling services has always been about relationships, but the challenges of building relationships with services clients have exploded. In addition, as every business becomes instantly global via the Internet, it’s virtually impossible for you to touch every customer personally. Relationships are a function of customer culture.

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Services Social Media Technical Review Media 128

socalTECH

APRIL 15, 2019

Aliso Viejo-based Corent Technologies , which develops cloud migration software, and AI and data analytics software developer MapR Technologies said this morning that MapR Technologies has selected Corent's SurPaaS platform to help customers access MapR's Data Platform for AI. READ MORE>>.

Technology 113

Technology SaaS Platform Software 113

TechCrunch LA

MAY 3, 2022

Upgrade’s e-commerce marketplace has two sides: one that enables consumers to choose a vetted stylist and have their wig colored or customized based on their desired look. However, although they are providing such significant value, a lot of them operate with limited funding and resources, which ultimately affects the customer experience.

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Tool Custom Customer Marketing 179

socalTECH

AUGUST 17, 2010

San Luis Obispo-based MINDBODY , a developer of software-as-a-service for the yoga, pilates, wellness, and spa market, said today that wellness businesses are signing up for its MINDBODY Finder product, technology which allows consumers to book and pay for fitness classes and wellness appointments online.

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Custom Customer Tech Coast Angels Technology 223

TechEmpower

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction.

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Startup Professionals Musings

APRIL 2, 2022

Many entrepreneurs think that adapting to the new technologies, like smart phones and Internet commerce, are the key to attracting new customers. High-technology product startups, without customers, don’t make a business. During today’s dynamic customer journey, consumers often find themselves at a point of indecision.

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Custom Customer Social Media Technical Review 122

Startup Professionals Musings

AUGUST 22, 2021

Every business I know is intimately familiar with outbound marketing, or pushing your message out to customers through email, newspaper, and television advertising. Only a few really understand the process and value of inbound marketing, for pulling customers to your brand. Don’t just monitor – engage customers.

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Custom Customer Marketing Social Media 172

TechCrunch LA

MARCH 30, 2021

Self-driving and robotics startup Cartken has partnered with REEF Technology, a startup that operates parking lots and neighborhood hubs, to bring self-driving delivery robots to the streets of downtown Miami. Starship Technologies CEO Lex Bayer on focus and opportunity in autonomous delivery. Image Credits: REEF/Cartken.

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Google Technology Artificial Inteligence Chief Technology Officer 189

socalTECH

AUGUST 14, 2018

Carlsbad-based Airspace Technologies , which is developing technology for the logistics market, says it has raised $8M in a Series A funding round. According to Airspace, it is providing "time definite" delivery and supply chain services to the healthcare, technology, and aerospace sectors.

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socalTECH

AUGUST 19, 2019

Los Angeles-based private equity investor OpenGate Capital announced this morning that it has acquired Chicago-based InRule Technology , a developer of decision management and business rules management software. Financial terms of the acquisition were not announced.

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Startup Professionals Musings

FEBRUARY 4, 2023

Businesses see this as the Holy Grail for finally being able to predict who, where, and when customers will buy their existing solutions, and what their future solutions must look like to be attractive. For example, Google’s Ngram service has already datafied over 5.2 quintillion bytes a day.

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Custom Customer Social Media Research 115

Tech.Co

MAY 31, 2022

The buy now, pay later service Affirm has just landed a new partnership with popular payments company Stripe. Just this month, the payment network deepened a partnership with WooCommerce (and the ecommerce service's 3.7 How the Service Works. Not all BNPL services are sailing to success, however. In early 2022, 55.8%

Services 120

Services Technical Review Startup News 120

Startup Professionals Musings

JANUARY 11, 2020

They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Remember when you were a startup?

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Custom Customer Examples IBM 143

socalTECH

NOVEMBER 21, 2019

Los Angeles-based The Stylist LA says it has exactly what you're looking for--a subscription, rental service for fashion items. The service--founded by Emily McDonald and targeted at women-says it curates and rotates looks for its customers, with hundreds of styles and clothing ranging from dresses and jumpsuits, to tops and bottoms.

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Services Los Angeles Platform Technology 124

Eric Greenspan

MAY 29, 2010

Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. Social media can help bridge a long standing gap between customers and the companies they trust with their hard earned cash. 40,000) to join me on Facebook.

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Social Media Custom Customer Media 214

TechCrunch LA

JANUARY 25, 2022

Starship Technologies is describing this as a “quasi-equity facility”, meaning there is a venture loan involved in the mix. Prices for the service can vary by city and location, but as an example a service that it provides to grocery chain Coop in Milton Keynes is made for a flat fee of 99 pence.

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socalTECH

JUNE 20, 2018

Los Angeles-based UNREAL Mobile , a spinout of FreedomPop, is targeting disgruntled Sprint customers who were hoping to take advantage of Sprint's now unavailable $15 per month unlimited mobile service. The new service also will let anyone with an existing CDMA phone activate the service. READ MORE>>.

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Mobile Custom Customer Demand 147

socalTECH

OCTOBER 11, 2018

The company--led by longtime cloud and hosting services veteran Simon Anderson--offers up managed services and consulting for cloud platforms like Amazon Web Services (AWS) and Microsoft Azure.

Services 133

Services SaaS Los Angeles Education 133

TechCrunch LA

JULY 29, 2020

The two companies have announced a new partnership that will see Humana pushing Heal’s in-home and virtual care delivery services to the patients it covers and committing $100 million to spur the Los Angeles-based startup’s growth. “ We think we are… an accelerant for the adoption of those services.”

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Services Invest Demand Los Angeles 244

Startup Professionals Musings

FEBRUARY 3, 2020

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” Great startups manage to continually improve the relationship through outstanding follow-on support and service.

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Custom Customer Startup Course 124

Startup Professionals Musings

MARCH 19, 2022

With the power of the Internet, and the impact of the recent pandemic , the world of business services, such as accounting and marketing, have gone more and more remote. Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success.

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Services Technical Review Social Media Case Study 121

Startup Professionals Musings

MAY 28, 2017

With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. They expect you to be there, to know their history as a customer, and to treat them with priority and respect.

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Custom Customer Services Social Media 57

socalTECH

AUGUST 19, 2019

Irvine-based CloudBlue , which develops a platform to let telecommunications companies, technology distributors, managed service providers, and others to sell cloud and digital services, reported a win today with HGC Global Communications Limited (HGC). Financial details of the win were not announced. READ MORE>>.

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Startup Professionals Musings

JUNE 6, 2012

Customer service has always been reactionary, meaning someone to wake up and answer website email requests. That’s just not sufficient to hold today’s fickle, less loyal, and ready to jump customer. Self-service technologies, social media, and smart phones have created a new set of expectations for high-tech consumers today.

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Custom Customer Services Startup 97

Startup Professionals Musings

JULY 20, 2020

Contrary to popular opinion, viral marketing has not eliminated the need for old-fashioned lead generation to bring customers to a startup. Display ads on mobile devices, including video and audio, also offer a new opportunity to reach target customers. Technology and consumer feedback have indeed changed the landscape.

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Custom Customer Marketing Startup 146

TechCrunch LA

JULY 29, 2019

Los Angeles-based Ordermark , the online delivery management service for restaurants founded by the scion of the famous, family-owned Canter’s Deli, said it has raised $18 million in a new round of funding. We’ve been gratified to see positive results come in from our restaurant customers nationwide,” said Alex Canter, in a statement.

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Services Los Angeles Sales Funding 195

socalTECH

NOVEMBER 6, 2019

Los Angeles-based Ordermark , the restaurant software and services developer spawned out of LA's iconic Canter's Deli, has inked a technology and technology integration deal with Uber Eats , Uber's food delivery service, the two said on wednesday. READ MORE>>.

Technology 124

Technology Los Angeles Software Services 124

socalTECH

JUNE 15, 2017

Los Angeles-based HelloTech , the startup providing in-home, technical support and related services, is powering a new in-home installation and service offering from broadband communications and video service provider Altice, the two said this morning.

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Services Technical Support Entertainment Los Angeles 124

TechEmpower

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?

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Develop Development Technical Review SEO 520

TechCrunch LA

JULY 29, 2019

When Stackin initially pitched itself as part of Techstars Los Angeles accelerator program two years ago, the company was a video platform for financial advice targeting a millennial audience too savvy for traditional advisory services.

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Services Mobile Platform Los Angeles 212

TechCrunch LA

APRIL 14, 2021

A security lapse at online grocery delivery startup Mercato exposed tens of thousands of customer orders, TechCrunch has learned. The company fixed the data spill, but has not yet alerted its customers. Mercato operates in Boston, Chicago, Los Angeles and New York, where the company is headquartered.

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Startup Professionals Musings

MAY 15, 2013

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Self-service needs to have escape hatches.

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Custom Customer Services High Tech 89