Startup Professionals Musings

JANUARY 11, 2020

They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Remember when you were a startup?

Customer 143

Customer Custom Examples IBM 143

socalTECH

OCTOBER 25, 2012

Santa Barbara-based cloud deployment software developer RightScale said Thursday that it has added three new customers, bringing its total number of software-as-a-service providers to more than 100. RightScale's software is used by software-as-a-service companies to manage updates and deployment of their software into the cloud.

Customer 157

Customer Custom Santa Barbara Education 157

socalTECH

MAY 23, 2018

Playa Vista-based Appetize , which develops modern, tablet- and handheld-based point of sale (POS) systems, has added a number of high profile customers, and says it has seen record growth this year. The company's point-of-sale terminals and software are a significant upgrade from legacy point-of-sale terminals.

Customer 100

Customer Custom Sales Education 100

Startup Professionals Musings

OCTOBER 17, 2020

Companies with huge existing install bases and infrastructures, such as oil companies or auto manufacturers, often present major roadblocks to the implementation of alternative solutions outside their control. Existing infrastructure. People are slow to accept change. Change is hard for most people.

Customer 167

Customer Custom Startup Outsource Development 167

Berkonomics

MAY 8, 2014

I am chairman of a company that, as I write this, is twelve years old and has not yet taken a dollar of outside investment. The company has been funded entirely by grants from the National Institute of Health, amounting to millions of non-dilutive dollars in all. How refreshing!

Company 166

Company Companies Writing Education 166

socalTECH

MARCH 1, 2018

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. We respond very quickly to all of our customers. Kevin Anderson.

Customer 113

Customer Custom Services Conference 113

Berkonomics

JUNE 30, 2022

And that includes potential customers as well as executives and employees. A leadership goal vs. a mantra: I once sat in on a roundtable meeting in which the executive of a company stated his goal as “educate the world.” Note that “Educate the world” elicited little response until the group saw the financial goal.

Education 156

Education Metrics Course Resource 156

socalTECH

APRIL 5, 2019

Los Angeles-based financial automation software developer BlackLine is taking aim at the college and university market, saying on Thursday that it has partnered with higher education software and services firm Ellucian. The companies said Ellucian works with more than 2,500 educational institutions in more than 50 countries.

Marketing 113

Marketing Education Software Development Los Angeles 113

socalTECH

JUNE 3, 2021

NEOGOV develops employee management software for state and local government, education, public safety, and other public sector customers, made available through software-as-a-service. The company was founded in 2000.

El Segundo 113

El Segundo Funding Equity Education 113

Tech.Co

JANUARY 10, 2018

“Focusing on emotion is key when communicating with female customers. Maxeme Tuchman, CEO and cofounder of Caribu.co , an app that allows you to video call and have story time with your children together from anywhere in the world, targeted her company’s efforts on gaining referrals from women customers.

Tips 71

Tips Customer Custom Dollar Shave Club 71

socalTECH

MARCH 12, 2020

in a funding round, to go towards its remote learning systems, the company said this week. The company--formerly known as GradeSlam--said the funding was led by Reach Capital, and also included Bullpen Capital, along with Birchmere Ventures, BDC Capital, Real Ventures, Google, Red House Education, Edovate Capital, and Anges Quebec.

Southern California 124

Southern California Education Google Los Angeles 124

Tech Zulu Event

APRIL 10, 2013

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company. We all know about Zappos customer culture and their willingness to stay on a call with a customer for up to 10 hours. It’s the same effect you want on your customers.

Customer 97

Customer Custom Training Services 97

Berkonomics

MARCH 4, 2021

Over the years, as I managed my several computer companies as CEO or executive chairman, I made the decision to go to market with a brand-new product that had never before been exposed to my customer’s marketplace. Early meetings with potential customers will yield enthusiasm for a “free test” of the new product.

Artificial Inteligence 240

Artificial Inteligence Marketing Press Resource 240

socalTECH

AUGUST 21, 2009

Playa del Rey-based Smart Action Company , the artificial intelligence startup headed by Richard Koffler, said this week that it has been selected by Technology for Business Corporation (TFB), a provider of computer-telephony-integration products. Financial details of the customer win were not disclosed.

Playa Del Rey 124

Playa Del Rey Artificial Inteligence Customer Custom 124

Berkonomics

DECEMBER 31, 2020

I was chairman of a company that, for twelve years never took a dollar of outside investment. The company was funded entirely by grants from the National Institute of Health, amounting to millions of non-dilutive dollars in all. First, an example of grant-based financing . No dilution to shareholders or the founders.

Equity 156

Equity Writing Education Research 156

Startup Professionals Musings

NOVEMBER 7, 2011

Most then add customer service at the rollout, but very few really understand what it means to be truly customer centric, and even fewer really achieve it. Customer centricity is far more than providing excellent customer service, although that’s a step in the right direction. Focus on individual customer value.

Customer 90

Customer Custom Services Pricing 90

socalTECH

JUNE 15, 2021

a Bristol, UK-based software company which focuses on vivistor management and smart access control for the real estate market. sells its products into the office, retail, industrial, flexible workspace and the education sectors. We Are Forge Ltd. Financial details of the acquisition were not announced.

Santa Barbara 113

Santa Barbara Education Software Development Acquisition 113

Startup Professionals Musings

OCTOBER 23, 2021

Relevancy for an early-stage company is the discovery and understanding of the real addressable market for a product or service. This is not the total opportunity out there, and not the total target market, but the subset of customers who have and will spend the money you need to cure their pain. A startup must gain balanced traction.

Education 151

Education Customer Custom Sales 151

TechCrunch LA

JUNE 16, 2020

UNest , a Los Angeles provider of financial planning and savings tools for parents including college savings plans and other beneficial investment vehicles for various life events, has raised $9 million in a new round of funding, the company said. . “To me the investment in UNest is a great opportunity to help my community.

Services 235

Services Capital Draper Education 235

Startup Professionals Musings

AUGUST 9, 2023

When entrepreneurs introduce new products to the market, their passion and conviction often leads them to assume that every potential customer will see the immediate need and value, and will quickly adopt the solution. The more revolutionary the solution, the more important it is to educate customers on a solution’s existence and value.

Case Study 89

Case Study Customer Custom Study 89

Startup Professionals Musings

MAY 25, 2014

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. In fact, we are all media companies now, with our cell phones, computers, and professional-looking publishing tools. New technologies are everywhere today.

Customer 99

Customer Custom Startup Content 99

InfoChachkie

OCTOBER 24, 2011

As Guy Kawasaki pointed out in our recent conversation , “…it is cheaper than ever to start a company. If there was ever a time to start a company, this is it.”. Determining the perfect moment to enter the startup market, whether by creating a company or joining an ongoing venture, is akin to timing the financial markets.

Company 257

Company Companies Startup Study 257

Berkonomics

FEBRUARY 18, 2021

Marketing is a science devised to help drive customers to your door. Then there’s the compass or cardinal definitions model for marketers : N=needs, W=wants, S=security, and E=education. Find a way to position the company and the product to be wanted so much that it moves into the needs column for the consumer.

Marketing 156

Marketing Demand Class Pricing 156

Startup Professionals Musings

NOVEMBER 15, 2020

When entrepreneurs introduce new products to the market, their passion and conviction often leads them to assume that every potential customer will see the immediate need and value, and will quickly adopt the solution. The more revolutionary the solution, the more important it is to educate customers on a solution’s existence and value.

Case Study 174

Case Study Startup Customer Custom 174

TechCrunch LA

MAY 23, 2019

Fika invests roughly half of its capital exclusively in startups headquartered in LA, with a particular fondness for B2B, enterprise and fintech companies. So far this year, companies headquartered in the area have attracted roughly $25 billion in equity funding, according to data collected by PitchBook.

Funding 218

Funding Startup Seed Funding Los Angeles 218

socalTECH

JANUARY 30, 2014

Los Angeles-based NewsCrafted , a company which provides elementary and middle schools with professionally designed, high quality newsletters -- including content, has raised $1.1M in an angel financing round, the second angel round for the company. The company''s investors include Broadmark Capital. READ MORE>>.

Newsletter 147

Newsletter Advertising Education Content 147

Both Sides of the Table

APRIL 17, 2010

Thursday night was the unveiling of the newest batch of Launchpad LA companies. The VC’s & executives were then asked to make “commitments&# (in writing) to 3-5 of the companies that they felt they could make some sort of contribution to. Have a look at the companies below.

Company 276

Company Companies Startup Southern California 276

Startup Professionals Musings

NOVEMBER 18, 2022

Customers today extrapolate their relationships not only from personal contact, but from every aspect of their interface with your company, including web site and social media interactions, access to peer reviews, as well as the actual services experience. Bolton, a distinguished Marketing Educator Award winner at the W.P.

Social Media 98

Social Media Technical Review Media Services 98

InfoChachkie

OCTOBER 12, 2015

On a micro level, you can do your part to fix tech's gender problem by recruiting people with diverse backgrounds and place them in a company culture that rewards those who challenge the status quo. Diversity on all levels, be it ideas, education, background, gender, ethnicity or otherwise, is critical to our growth. Share and Enjoy.

Company 100

Company Companies Santa Barbara Education 100

socalTECH

OCTOBER 11, 2018

A newly launched company, Mission --created from the merger of Los Angeles-based Reliam , Los Angeles-based Stratalux ,and Boston-based G2 Tech Group -- has launched under a new, consolidated brand, Mission said this week. READ MORE>>.

Services 133

Services SaaS Los Angeles Education 133

Startup Professionals Musings

JANUARY 4, 2021

After working many years in business, both in large companies as well as startups, I’ve realized that you can learn more from peers and mentors than from any formal education program. Mentoring supplements but doesn’t replace the need to continue education through industry conferences and networking.

Mentor 159

Mentor Satisfaction Education Organization 159

socalTECH

NOVEMBER 20, 2019

Playa Vista-based Appetize , which develops cloud-based, point-of-sale (POS) software for enterprise customers such as stadiums and other venues, has named a trio of new executives, as it continues to grow its business. Avakian joined Appetize earlier this year, according to the company.

Chief Technology Officer 124

Chief Technology Officer Education Entertainment Sales 124

Startup Professionals Musings

MARCH 22, 2012

You hear a lot of talk these days about the importance of customer satisfaction, but customer loyalty is the real win. A satisfied customer is necessary, but not sufficient, to be a loyal customer who will come back repeatedly, refer their friends and family to you, and be faithful even when your price is not the lowest.

Customer 104

Customer Custom Startup Competition 104

Startup Professionals Musings

DECEMBER 31, 2012

Most then add customer service at the rollout, but very few really understand what it means to be truly customer centric, and even fewer really achieve it. Customer centricity is far more than providing excellent customer service, although that’s a step in the right direction. Focus on individual customer value.

Customer 90

Customer Custom Startup Pricing 90

TechCrunch LA

DECEMBER 18, 2019

Meet GIGXR , the new owner of all of the assets of Pearson Immersive Learning Group , a subsidiary of the education and media publishing giant, Pearson. The serial entrepreneur had been in discussions with Pearson for the better part of a year to acquire the company’s VR and AR assets.

Training 100

Training Education Media Los Angeles 100

Startup Professionals Musings

MARCH 28, 2012

But once you start selling products, all of these pale in comparison to the level of customer experience you provide. Here are the top ten suggestions from John and others for how to create a culture of extreme customer focus in your organization: Create a customer service vision. Exceed customer expectations.

Customer 104

Customer Custom Startup Organization 104

Startup Professionals Musings

JULY 11, 2013

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 99

Social Media Customer Custom Media 99