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6 Keys To Competitive Advantage By Memorable Service

Startup Professionals Musings

Customer service has traditionally been focused on the resolution of complaints , primarily after a transaction. In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. This new definition applies equally to brick-and-mortar stores, as well as online platforms.

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Switching costs: A competitive advantage?

Berkonomics

Know the cost to move from your existing platform and estimate the switching costs for moving from a competitor’s product or service to yours. Increase the barriers to your customer’s switching, not just with excellent service, but with some form of personal touch. The post Switching costs: A competitive advantage?

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6 Key Rules To Stay Competitive In The Digital World

Startup Professionals Musings

In case you hadn’t noticed, the key elements of a competitive advantage for your business have changed as businesses move online, and your domain is instantly global. As a business advisor, I have to recommend even to established companies that they review and revamp their competitive strategy now, even if it appears to be working today.

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Do VC Platforms Make Sense?

Both Sides of the Table

In the VC insider baseball world a discussion has gone on about “VC platforms” over the past 5 or so years. While firms define platforms differently, let’s just say they are the services that a VC offers outside of investment capital and partner time on boards or providing intros.

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Silicon Beach Report Aug. 28: SpaceX Hyperloop Competition Winner Goes 201 MPH

L.A. Business Journal

SpaceX Hyperloop competition winner goes 201 miles per hour, crowdfunding platform FlashFunders Inc. acquired and Hulu Live TV service adds the CW.

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Metacloud Launches Private Cloud Service

socalTECH

Pasadena-based Metacloud , the venture-backed provider of OpenStack-based cloud services has launched its own private cloud service, the company said this morning. MetaCloud had previously only provided its services via an on-premise offering, helping companies to manage their own OpenStack deployment. READ MORE>>.

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Xfire Launches PC Tournament Service, Battleground

socalTECH

Xfire said Battleground is a fully automated, competitive gaming platform which lets gamers challenge their friends and foes, participate in tournaments, or organize their own, private PC gaming tournaments.

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