socalTECH

DECEMBER 15, 2020

San Diego-based outsourced healthcare R&D marketplace Scientist.com said this morning that it will acquire HealthEcnomics.com , which operates an online community of scientists and suppliers of heatlh economics and outcomes research. Financial details of the acquisition were not announced. READ MORE>>.

Outsource 113

Outsource Research San Diego Acquisition 113

Startup Professionals Musings

JULY 11, 2012

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Product or services. Technology level.

Outsource Development 89

Outsource Development Outsource Software Development Software 89

Startup Professionals Musings

MAY 15, 2013

Customer service has always been reactionary, meaning someone has to wake up and answer website email requests. That’s just not savvy enough to hold today’s fickle, less loyal, and ready to jump customer. This exemplary customer service is just savvy marketing. Self-service needs to have escape hatches.

Customer 89

Customer Custom Services High Tech 89

socalTECH

NOVEMBER 24, 2020

Los Angeles-based Credit Key , a startup which helps e-commerce merchants offer up instant point-of-sale financing to customers, has raised $33.85M in its Series A funding. Tomich was previously founder of Onestop Internet, which provided outsourced handling of e-commerce for major brands. READ MORE>>.

Commerce 113

Commerce Outsource Los Angeles Sales 113

Startup Professionals Musings

APRIL 17, 2011

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Product or services. Technology level.

Outsource Development 90

Outsource Development Outsource Software Development Software 90

Both Sides of the Table

APRIL 25, 2011

There’s a line of thinking in Silicon Valley that you should build product businesses rather than services businesses. It’s nearly impossible to get a services company financed by VCs. Why Shouldn’t Most Services Businesses Raise VC? Why Build a Services Business in the First Place?

Services 332

Services Venture Capital IP Startup 332

Startup Professionals Musings

APRIL 4, 2010

Since my background includes software development, I often get the question about when to build a solution in-house, versus outsourcing it to a local company, near-shore service, or off-shore organization in China, India, or Eastern Europe. Don’t outsource your core competency. Product or services. Technology level.

Outsource Development 51

Outsource Development Outsource Software Offshore 51

Startup Professionals Musings

JULY 13, 2022

You may feel good when that first burst of customers arrives, but don’t assume that “ word of mouth ” and those early adopters will grow your business to match your dreams of success. In these days of global competition via multiple channels, you need continuous marketing to find more customers. They won’t find you.

Technical Review 142

Technical Review Social Media Conference Customer 142

Southern California Edison Blog

FEBRUARY 28, 2018

Any interruption in service can have drastic effects on productivity, customer service, and on your bottom line. Government agencies such as police and fire departments, schools, and hospitals and medical facilities cannot risk a service outage of any duration. Scalability and Flexibility.

Services 64

Services Southern California Alhambra Technical Review 64

Startup Professionals Musings

DECEMBER 2, 2022

You can’t succeed in business without an operational model that delivers value to customers at a reasonable price, with an underlying cost that allows you to make a profit. A target market is the group of customers that the startup plans to attract through marketing and sales their product or service. Target market. Production.

Sales 102

Sales Customer Custom Outsource 102

TechCrunch LA

APRIL 10, 2019

Publicly traded sensor technology developer, FLIR Systems , is investing in a strategic round of funding for the outsourced drone imaging company, DroneBase. The two companies are also partnering to provide FLIR’s thermal imaging technology and training services to DroneBase’s stable of pilots.

Training 147

Training Outsource Development Outsource Capital 147

socalTECH

SEPTEMBER 9, 2016

Santa Monica-based TaskUs , the fast growing provider of outsourced customer experience and back end services for online companies, said it has hired three new executives on Thursday, to help it with its growth efforts. McLaughlin-Brooks was at YapStone, and also served at Parallels, Business Objects and Yahoo!

Outsource 100

Outsource Santa Monica Yahoo Sales 100

Startup Professionals Musings

JULY 12, 2023

It's far less expensive to nail down repeat business from your existing customers than it is to land new ones. Now is the time to reap the benefits of those good customer relationships that you've been cultivating. Viral marketing campaigns to lure new customers will cost you big money. Focus on your core competency.

Capital 93

Capital Geni Layoffs Entrepreneur 93

Startup Professionals Musings

FEBRUARY 17, 2021

It wasn’t so many years ago that starting a new e-commerce business on the Internet was a complex custom development project, usually costing a million dollars or more. You can now skip the mandatory office space rental, with secretary and bookkeeping staff, or outsourcing. Work out of your home, and keep your own books.

Entrepreneur 162

Entrepreneur Startup Social Media Outsource Development 162

Southern California Edison Blog

FEBRUARY 11, 2020

Managed Network Service Providers (MNSPs) have the equipment, staff, expertise, and experience necessary to take on infrastructure tasks so companies can focus less on network upkeep and more on strategic business goals. MNSPs can make the initial service and technology transitions painless, minimizing the likelihood of expensive mistakes.

Networking 54

Networking Services Organization Technical Support 54

Startup Professionals Musings

DECEMBER 13, 2019

In the interests of helping you work smarter and last longer, I would like to offer my top ten list of key resource drains to avoid in early businesses and startups, based on my years of advising entrepreneurs and my own business experience: Expanding your product line too quickly for scaling. Poor communication and visibility from the top.

Outsource Development 122

Outsource Development Outsource Metrics Technical Review 122

Startup Professionals Musings

MAY 25, 2014

The days are gone when a techie or a genius could build things in his garage and customers would find and buy the product, based purely on the “wow factor” of the technology. Thus customers and partners rely more and more on personal engagement with people. New technologies are everywhere today. Offer utility to each audience member.

Customer 99

Customer Custom Startup Content 99

Startup Professionals Musings

APRIL 12, 2021

In my experience as a business advisor and occasional investor, many of you won’t make it that far, succumbing to the high costs of getting those first customers, funding an initial inventory, and building an operational support process. Use “white label” or custom contract for extra income. Everyone wins with this approach.

Startup 161

Startup Resource Customer Custom 161

Startup Professionals Musings

JULY 11, 2013

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 99

Social Media Customer Custom Media 99

socalTECH

AUGUST 7, 2014

However, one of the biggest beneficiaries of that boom-- TaskUs (www.taskus.com) has been far lower profile--but has grown from only five employees three years ago, to over a thousand employees today who are helping behind the scenes to power those startups. We do a whole host of other back-office services in that space.

Startup 231

Startup Technology Outsource Santa Monica 231

Startup Professionals Musings

DECEMBER 6, 2012

As I visit the websites of many startups, as well as more mature businesses, I still too often see a “contact” page offering nothing but a sterile form for customers to submit, never to be heard from again. Customers are not all like you, and they have choices, so a “one size fits all” customer service is no longer a viable option.

Social Media 91

Social Media Customer Custom Media 91

Startup Professionals Musings

OCTOBER 21, 2020

It's far less expensive to nail down repeat business from your existing customers than it is to land new ones. Now is the time to reap the benefits of those good customer relationships that you've been cultivating. Viral marketing campaigns to lure new customers will cost you big money. Focus on your core competency.

Geni 172

Geni Layoffs Entrepreneur Outsource 172

socalTECH

OCTOBER 15, 2015

Los Angeles-baesd Onestop Internet , which provides outsourced fulfillment and technology for brands and their e-commerce efforts, said Wednesday that it has named Denise Wallen-Grant as its new Vice President of Planning, Merchandising, and Allocation. She will be based in New York. READ MORE>>.

Commerce 100

Commerce Outsource Los Angeles Design 100

Startup Professionals Musings

OCTOBER 30, 2020

To help you focus, I have prioritized the following list of success principles, too often overlooked by otherwise smart people, blinded by dollar signs, who jump in before they consider the consequences and alternatives: Find a unique niche you love which adds real value. Collaborate with customers to tune your solution.

Outsource Development 154

Outsource Development Social Media Software Review Customer 154

Startup Professionals Musings

AUGUST 8, 2014

If you have a software development background like mine, Im sure you often get questions about when to outsource, versus building the solution in-house. Outsourcing is defined as contracting the work to another company, usually located in a developing country, like India, China, or Eastern Europe. Factor in all the cost elements.

Outsource Development 95

Outsource Development Outsource Offshore Software Review 95

Startup Professionals Musings

OCTOBER 22, 2021

On the business side, I am adapting here his seven success principles, too often overlooked by people who leap before they look: Find a niche to help real people. Provide website forums to help customers solve their own problems. Use the Internet to outsource staff. Let your audience help with content creation.

Technical Review 124

Technical Review Case Study Software Review Startup 124

Both Sides of the Table

MARCH 19, 2013

Many young startups are being advised not to have a professional services business and in my opinion this is a big mistake. The line of reasoning goes, “Services businesses are not scalable and the market won’t reward this revenue so make sure that third-parties do your implementation or clients do it themselves. .”

Startup 403

Startup Sales Software Review Technical Review 403

Startup Professionals Musings

SEPTEMBER 20, 2010

But recently I was asked about success factors for services startups, and I quickly realized that there is very little published to help the thousands of startups that fall in this category. The distinction between product companies and services companies is easy to see. Scaling services means cloning yourself.

Product 91

Product Services Satisfaction Patents 91

Startup Professionals Musings

OCTOBER 29, 2022

Here are six results that you can achieve by building a prototype, which are really the reasons that investors and partners will give you a whole new level of credibility as they evaluate your startup for potential funding: Something you can touch and feel helps validate opportunity. There is no magic formula for success while inventing.

Outsource Development 110

Outsource Development Ideas Tool Outsource 110

Startup Professionals Musings

NOVEMBER 5, 2021

You can’t outsource that one. When the organization changes, be the first to help the new organization work, even when it costs extra hours and sweat. If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. Be a builder … and a rebuilder. Pay attention to your image.

Startup 125

Startup Journal Outsource Tips 125

socalTECH

APRIL 21, 2017

Georg Richter , CEO and founder of OceanX (www.oceanx.com), tells us how he's applying what he learned in many years of experience in direct selling, most recently as President and COO at Guthy Renker, to help large CPGs decode how to succeed in creating their own, physical subscription businesses. How did you get into this?

Startup 145

Startup Product Customer Custom 145

socalTECH

MARCH 5, 2014

So, how do you help ease enterprise customers into the cloud--or at least, help them use cloud technology to help them with their business goals? It''s all custom, technology agnostic, and very flexible. Companies were saying--we want to outsource these kinds of things, because they''re not our core competency.

Cloud Computing 217

Cloud Computing Outsource Development Outsource Startup 217

socalTECH

SEPTEMBER 24, 2015

Our business is helping those guys make more money, through our better ad product. Our ad product helps them close more RFPs, gives them better engagement, and creates additional inventory which is not just an ad spot on a page. The HTML5 platform that we use is also available as a self service tool to customers.

Buzznet 100

Buzznet Outsource Development Design HTML 100

Startup Professionals Musings

FEBRUARY 2, 2020

Here are six results that you can achieve by building a prototype, which are really the reasons that investors and partners will give you a whole new level of credibility as they evaluate your startup for potential funding: Something you can touch and feel helps validate opportunity. There is no magic formula for success while inventing.

Outsource Development 124

Outsource Development Ideas Tool Outsource 124

InfoChachkie

DECEMBER 2, 2009

As noted in Pour and Stir Part I , the key to the successful execution of this strategy is managing the following equation: The cost to acquire a customer < lifetime value of a customer. Decreasing Your Customer Acquisition Costs. This is equivalent to being handed a free customer for every ten customers you acquire.

Customer 164

Customer Custom Advertising SEM 164

InfoChachkie

JUNE 4, 2012

As an entrepreneur, I helped create companies which achieved two IPOs and two trade sales totaling $385 million. Hopefully this article and the accompanying six-minute video will help you avoid learning these mission-critical lessons the hard way. During those same 15-years, I made innumerable mistakes. Grant Exclusivity.

Entrepreneur 272

Entrepreneur Outsource Ideas Technical Review 272

socalTECH

MARCH 12, 2013

The company--which is in the business of operating a content delivery network (CDN) to accelerate the delivery of web graphics, multimedia, applications, and more to end users-- recently disclosed it more than doubled its revenues in 2012, and has grown to over 230 employees--all due to a huge amount of demand for CDN services by its customers.

CTO Hire 248

CTO Hire Content Networking Web 248