socalTECH

AUGUST 9, 2019

Los Angeles-based fintech startup Dave , which offers up an online banking service which helps users build their credit, announced on Thursday that it has named Mia Alexander as its new VP of Customer Experience. Alexander was most recently VP of Customer Experience at Green Dot, where she had been for over 16 years.

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Customer Custom Los Angeles Report 113

TechCrunch LA

AUGUST 9, 2022

Beauty may be in the eye of the beholder, but when it comes to getting ahold of an appointment for your hair or another treatment…that’s a different story: The bespoke nature of a lot of the work has meant that a large swathe of the professionals providing these services have stayed offline when it comes to interfacing with customers.

Help 195

Help Startup UCLA Tool 195

socalTECH

JUNE 11, 2020

Los Angeles-based Slingshot Aerospace , a startup which normally develops situational intelligence software, is helping to address some of the major issues to emerge out of the global COVID-19 pandemic, by helping to create an online mapping tool for finding food help.

Tool 138

Tool Help Resource Los Angeles 138

Tech.Co

FEBRUARY 23, 2022

The US Postal Service has just launched a delivery service for you. The new service officially launched on Tuesday, with over 800 Texas locations already in operation and a deadline to be active in all 50 states by the end of September — right in time for the holiday shipping rush. Helping Local Business.

Services 155

Services Press Commerce Class 155

socalTECH

SEPTEMBER 19, 2019

Los Angeles-based Centerfield , a company which provides marketing and customer acquisition to the residential services, business services, and telecommunications markets, says it has launched a new product, called Insights by Scout. Pricing on the new product was not announced. READ MORE>>.

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Startup Professionals Musings

JUNE 27, 2022

The challenge in to know when and how to ask for help, and not let bravado and ego mask anxieties. The best people know when they don’t know, and know how to find the right help. Unfortunately, too many entrepreneurs I know are terrible at finding and accepting help. Seek help or get out. You start playing the blame game.

Help 131

Help Startup Entrepreneur Mentor 131

Startup Professionals Musings

DECEMBER 22, 2021

As I talk to many of you in my role as business advisor, I still often hear the concern for maximum return to the business and stakeholders, more than a passion for sustainably enriching the lives of your customers and team. This applies to your own team, as well as customers. Make every customer experience memorable.

Customer 114

Customer Custom Satisfaction Metrics 114

socalTECH

JANUARY 14, 2016

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch's software provides customer support search tools, product information, and more to end users. READ MORE>>.

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Customer Custom Software Services 100

TechCrunch LA

MAY 3, 2022

Upgrade’s e-commerce marketplace has two sides: one that enables consumers to choose a vetted stylist and have their wig colored or customized based on their desired look. A hairstylist can help a woman feel better about themselves. Upgrade is empowering the stylist, on one hand, to help them grow their business,” she said.

Tool 179

Tool Customer Custom Marketing 179

Startup Professionals Musings

JUNE 23, 2021

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

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Customer Custom Technical Review Metrics 147

Both Sides of the Table

DECEMBER 7, 2014

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Contrast that with a VC conversation I had.

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Customer Custom Venture Capital Software Review 341

Startup Professionals Musings

DECEMBER 23, 2020

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends.

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Customer Custom Design Product 150

TechCrunch LA

APRIL 15, 2021

Beyond the physical offering, Saltbox offers integrated logistics services as well as amenities such as the rental of equipment and packing stations and access to items such as forklifts. He also believes Saltbox is “extremely well-positioned to help power and enable the next generation of great direct to consumer brands.”

Commerce 237

Commerce Help Startup Los Angeles 237

socalTECH

AUGUST 12, 2010

Calabasas-based BlackLine Systems , the financial close software provider headed by Therese Tucker, said this week that it has rolled out what it calls its "white glove service" to help their current clients. BlackLine's software is used to automate aspects of the financial close and balance sheet reconciliation for companies.

Help 140

Help Services Template Calabasas 140

Xconomy

JULY 5, 2018

The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. Brand loyalty has been championed by brands like Gucci and Tesla, who have both a dedicated customer base and “fans” who admire the out-of-reach products.

Customer 75

Customer Custom Services Technical Review 75

TechEmpower

JULY 24, 2023

Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?

Develop 520

Develop Development Technical Review SEO 520

socalTECH

MARCH 14, 2018

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model?

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Customer Custom Conference Social Media 166

Startup Professionals Musings

FEBRUARY 4, 2023

Businesses see this as the Holy Grail for finally being able to predict who, where, and when customers will buy their existing solutions, and what their future solutions must look like to be attractive. I found some help in this regard from a classic book, “ Humanizing Big Data ,” by leading consumer researcher Colin Strong.

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Custom Customer Social Media Research 115

TechCrunch LA

APRIL 14, 2021

A security lapse at online grocery delivery startup Mercato exposed tens of thousands of customer orders, TechCrunch has learned. The company fixed the data spill, but has not yet alerted its customers. Mercato raises $26M Series A to help smaller grocers compete online.

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Customer Custom Startup IP 153

TechCrunch LA

JUNE 16, 2020

Ksenia Yudina initially founded the company to provide financial planning and services to lower- and middle-class families looking for ways to start saving for their children’s education, she said. “To me the investment in UNest is a great opportunity to help my community.

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Services Capital Draper Education 235

socalTECH

APRIL 24, 2019

San Diego-based Perspectium , which develops software for service management integration, has raised $8M in its Series B funding round, according to the firm. According to Perspectium, the new funding will help it continue expansion to global markets, and launch new products. The investment came from TVC Capital. READ MORE>>.

Services 113

Services Tool San Diego Software 113

TechCrunch LA

JULY 9, 2019

Doctours , a Los Angeles-based online platform for booking trips and treatments for medical and dental care around the world, is expanding its services to 35 countries. The company also offers specialized medical tourism insurance to all of its customers, according to O’Shaughnessy. O’Shaughnessy wrote in an email.

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Customer Custom Training Los Angeles 225

TechCrunch LA

JULY 23, 2019

Can subscriptions and everyday payments be used to help build or rebuild a credit score? The service, which launched earlier this month, is one of the slew of new ideas coming from businesses that are angling to help build up credit scores for folks who can’t (or won’t) get a credit card, or who are rebuilding their credit.

Services 201

Services Netflix Los Angeles Help 201

socalTECH

SEPTEMBER 6, 2019

El Segundo-based online postage provider Stamps.com said late Thursday that it has launched a new, international shipping service with GlobalPost, which will help ease its customer's uncertainty about possible international shipping disruptions due to the possibility of the United States leaving the Universal Postal Union (UPU).

El Segundo 113

El Segundo Services Competition Customer 113

TechCrunch LA

JULY 29, 2019

Los Angeles-based Ordermark , the online delivery management service for restaurants founded by the scion of the famous, family-owned Canter’s Deli, said it has raised $18 million in a new round of funding. We’ve been gratified to see positive results come in from our restaurant customers nationwide,” said Alex Canter, in a statement.

Services 195

Services Los Angeles Sales Funding 195

socalTECH

JANUARY 4, 2019

El Segundo-based Basepaws , a new DNA testing startup, says it is launching a brand new service which will offer direct-to-consumer DNA testing for cats, providing owners with information about the ancestry and health and habits of their pet. The company is formally launching its testing service at CES next week.

El Segundo 113

El Segundo Services Startup Customer 113

Eric Greenspan

MAY 29, 2010

Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. Social media can help bridge a long standing gap between customers and the companies they trust with their hard earned cash. 40,000) to join me on Facebook.

Social Media 214

Social Media Customer Custom Media 214

Startup Professionals Musings

MAY 28, 2017

With the advent of the Internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. They expect you to be there, to know their history as a customer, and to treat them with priority and respect.

Customer 57

Customer Custom Services Social Media 57

socalTECH

NOVEMBER 30, 2021

Los Angeles-based youth transportatoin service HopSkipDrive announced this morning that it will invest $2M in free ride credits, to help solve a school bus driver shortage.

Custom 113

Custom Customer Education Los Angeles 113

Startup Professionals Musings

JUNE 5, 2019

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.

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Customer Custom Company Companies 84

socalTECH

MARCH 25, 2019

Los Angeles-based Scoobeez , a new startup offering up on-demand, door-to-door logistics and delivery services, says it is expanding its services across Los Angeles. The company said it is focused on helping in the transportation, logistics, food and beverage and retail industries. READ MORE>>.

Demand 113

Demand Services Los Angeles Startup 113

Startup Professionals Musings

MARCH 19, 2022

With the power of the Internet, and the impact of the recent pandemic , the world of business services, such as accounting and marketing, have gone more and more remote. Yet the value of real relationships, as with consumer customers, has become critical to your business services growth and success.

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Services Technical Review Social Media Case Study 121

TechEmpower

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 295

Generative AI TechEmpower CTO Hire Outsource Development 295

Startup Professionals Musings

JANUARY 11, 2020

They forget that adapting their company and themselves as their customers evolve is the key to long-term survival. Think of Blockbuster and Toys ‘R’ Us , both of whom missed customer changes and the move to online. Create an overt strategy to react to emerging customer trends. Remember when you were a startup?

Customer 143

Customer Custom Examples IBM 143

socalTECH

JANUARY 15, 2014

In a world where consumers use texting more than they actually talk to someone on the phone, businesses have been notably slow to communicate via texting with their customers. According to Zingle, its text-messaging "concierge" product, which helps hotels communicate directly with their customers via texting. READ MORE>>.

Services 149

Services Startup San Diego Customer 149

socalTECH

MAY 14, 2013

Los Angeles-based content delivery network provider NetDNA is powering a web performance optimization service for WordPress blog owners this morning. NetDNA said that W3 Total Cache , which develops a plug-in for the popular WordPress web publishing software, is using its MaxCDN services to help its customers with optimizing WordPress sites.

Services 185

Services Blogging Web Sites 185

TechCrunch LA

FEBRUARY 20, 2020

million , received special dispensations from NASA to test its rockets at a facility in Alabama, will launch vehicles from Cape Canaveral and has signed up an early customer in Momentus , which provides satellite tug services in orbit. Over the past four years, Relativity href="[link] has raised $185.7

SpaceX 173

SpaceX Venture Capital Help Snapchat 173