nps Product Related Topics 
Startup Professionals Musings
AUGUST 4, 2017
Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Exploit your product and service differences. You must be able to highlight these differences between your products and services, and those of your competitors.
InfoChachkie
MARCH 23, 2015
A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction. Turning Promoters Into Profits. Wrong Question.
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InfoChachkie
NOVEMBER 18, 2010
Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.
InfoChachkie
NOVEMBER 18, 2010
Net Promoter Scores (NPS) are the darling of many Big Dumb Company (BDC) product marketing and customer support executives. The higher your company’s NPS, allegedly the higher your customer satisfaction. Rather than blindly follow this advice, consider measuring your NPS after unpleasant customer interactions, via a web form.
Startup Professionals Musings
APRIL 26, 2015
Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Exploit your product and service differences. You must be able to highlight these differences between your products and services, and those of your competitors.
Startup Professionals Musings
MARCH 11, 2014
Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Exploit your product and service differences. You must be able to highlight these differences between your products and services, and those of your competitors.
Startup Professionals Musings
DECEMBER 22, 2021
A popular set of metrics for customer views is the New Promoter System ( NPS ), available from Bain & Company. You need to incent and reward your leaders and teams to continuously experiment with new ways to delight customers with innovative products and services. Regularly invent new ways to delight customers.
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