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Reflections On 2017: Peter Cowen, Sutton Capital Partners

socalTECH

What was the biggest personal lesson you learned from 2017? Techand the markets overall--has enjoyed a surprisingly long stretch of prosperity. Are there any technology innovations, gadgets, devices, software that particularly caught your eye in 2017? To start the day earlier and value routine in the morning.

Capital 124
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Dave Plans To Hit Public Markets Via SPAC

socalTECH

The company was launched in 2017, and now says it has over 10 million customers. Dave offers up an app which provides help with banking, financial insights, overdraft protection, building credit and finding side gigs. million members.

Marketing 113
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6 Keys to Marketing Customer Experience vs Products

Startup Professionals Musings

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” You have to hear your customer’s dreams, goals, passions, and aspirations.

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Customer Trust Is An Opportunity With A Huge Payback

Startup Professionals Musings

There are others, like Norton LifeLock , acquired in 2017 by Symantec for $2.3 Market your solution and user benefits, not the mysterious technology behind it. I know companies who collect sensitive data from consumers all the time, and still seem to keep a trusted image (Amazon.com, Ebay). Don’t take shortcuts on these.

Customer 137
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A year in review: productboard’s top 10 posts from 2017

socalTECH

Read on for our top posts from 2017! ?? Here’s why that should scare you… In recent years the pace of the market has accelerated dramatically. Anyone could submit an idea, and others in the customer community could participate by upvoting and commenting on the ideas they liked best! Still prioritizing features in a spreadsheet?

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7 Rules for Providing Exceptional Customer Service

Startup Professionals Musings

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. The old days of routing a customer to a single phone queue for any request will quickly kill any brand loyalty or advocate referral.

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7 Groups Of Difficult Customers Test Every Business

Startup Professionals Musings

Have you ever noticed that some of your business owner friends get all the bad customers, and yours all seem fairly reasonable? I’m always amazed that, in my role as a business advisor, bad customers somehow seem to gang up on certain businesses. The reality is that we all make mistakes, so no customer is always right.