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8 Tactics To Make Service Your Competitive Advantage

Startup Professionals Musings

Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. Train and coach continuously.

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53 Questions Developers Should Ask Innovators

TechEmpower

What are your key Startup Metrics ? For customer service? Does it tap into geolocation services provided by the browser or rely on a third-party lookup table? Analytics/Metrics What key startup metrics will you need to track? What metrics will you need for future funding rounds or operations? Send messages?

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Image Metrics Spins Off Product Line

socalTECH

Santa Monica-based Image Metrics is announcing today that it is spinning off its FACEWARE product line to a new company, Faceware Technologies Inc. According to the firm, the spinout will enable each of the firms to focus on separate products and services to different markets. Financial details of the spinout were not disclosed.

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Image Metrics Names VP

socalTECH

Santa Monica-based Image Metrics , a developer of facial animation technology and services, said this weekt that it has hired Michael Crigler as its Vice President of North American Sales. Image Metrics is a developer of markerless facial animation software and related services for the film and videogame industry.

Metrics 140
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BetterWorks Adds Metrics Dashboard

socalTECH

Santa Monica-based BetterWorks , the employee fringe benefits management service, said late Friday that it has added a new company metrics dashboard to its product. According to BetterWorks, the new feature allows businesses to measure their employee spending habits and interests in fringe benefits.

Metrics 140
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Why Misunderstanding Startup Metrics Can Cost You Your Business

Both Sides of the Table

There has been a lot of public debate over the past several weeks about whether it’s a good thing to be “gross margin positive” or not and commentary always reminds me that some people at startups don’t quite understand financial metrics or even how to think about which ones are healthy. LTV is imprecise. The first input is CAC.

Metrics 150
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Image Metrics Raises $8.0M, In Reverse Merger

socalTECH

Santa Monica-based Image Metrics , a developer of facial animation software and services, has raised $8.0M According to Image Metrics, it has entered into an exchange offer with International Cellular Industries, an OTC BB firm traded as ICLA, to become a pubicly traded company. of that earned in the quarter ended December 31st.

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