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Hire a consultant; ignore the advice!

Berkonomics

Several years ago, we were hired by one of the largest companies in the industry (yet another Fortune 50) to perform a top-to-bottom audit of their processes across 27 facilities, and recommend measures to increase efficiency, increase income, better the customer experience, and of course, decrease costs while also increasing the quality of service.

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Alorica Plans To Hire More Than 33,000

socalTECH

Irvine-based outsource customer support and experience services provider Alorica claims it plans to hire more than 33,000 people, saying it has added more than 20 new clients in the first half of the year. The company already has operations in 14 countries, employing 100,000 providing customer experience services to brands.

Outsource 113
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6 Keys To A Winning Business Model For Your Customers

Startup Professionals Musings

Proof of any business model starts with a finished product or solution, sold to a new customer for full price, with high satisfaction for the value received. Customer support is more than handling exceptions. Your challenge is to present a total business solution to the right customer set to build your credibility and momentum.

Customer 109
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8 Ways To Ensure Customer Interactions Are Memorable

Startup Professionals Musings

Yet, as a business consultant, I often find minimal focus on improving employee engagement and assessing their customer-facing performance. For example, I commonly see metrics to keep track of revenue per employee, overtime, and absenteeism, but I don’t often see measures of overall customer satisfaction with individual employees.

Customer 147
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Here Is How To Win Today With The Customer In Control

Startup Professionals Musings

Today’s customers are much more in control of their buying decision, as they have more choices and more information than ever before. Bloom’s classic book, “ The New Experts: Win Today's Newly Empowered Customers.” This is a key moment where your customer acquisition costs go way down, and your profits go way up.

Customer 146
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Tech Companies Are Hiring Staff… Then Rescinding the Offers

Tech.Co

A number of tech companies have made the headlines this week for hiring new members of staff, only to rescind such offers before they start. Along with rescinded job offers, swathes of other tech companies have taken similar measures to cut costs, including pausing hiring and laying off staff. Sign up for Tech.co's newsletter today.

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Have you made the mistake of hiring too soon?

Berkonomics

Many executives and managers have made the mistake of using the financial and sales forecast to plan and execute hiring of new employees – so that they could be trained and up to speed when the demand arrives. Although hiring early does add to overhead by bringing employees aboard before they.

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