The Customer May Not Always Be Right, But You Had Better Listen Just The Same
Tech Zulu Event
NOVEMBER 6, 2012
The irony is that currently both these onetime best in class companies are now in deep trouble. So much so that as a society we are somewhat spoiled (but we will leave that topic to another blog) and therefore focus on attributes such as: ease of use, customer service and entertainment value as much as we do the actual product or service.
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