Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company. We all know about Zappos customer culture and their willingness to stay on a call with a customer for up to 10 hours. MORE

Without it, the business wouldn’t have a way to connect with each other and their customers. Vonjour is a contact center solution for customer service. What we’re looking to do is integrate the modes of communication which businesses communicate with their customers. MORE

PAsadena-based Guidance Software , which develops digital forensics and electronic discovery software, revealed a big list of its federal government customers today, saying that the Department of Defense (DOD), Department of Energy (DOE), Drug Enforcement Agency (DEA), Department of Justice (DOJ), Department of Treasury, Federal Bureau of Investigation (FBI), Federal Aviation Administration (FAA), United States Army, and Social Security Administration are all using the firm's software. MORE

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. Given customers & sales are the lifeblood of any organization you’d imagine everybody would respect their customers. But even here you need to care passionately about supporting your customers. MORE

Santa Monica-based EdgeCast , the content delivery network provider, is reporting this morning that it now has more than 3,000 customers using its services. EdgeCast said around 1,000 of those customers were added in the last six months, and included ShoeDazzle, Yellowbook, and AllSaints. The company said it is now carrying 4 percent of global Internet traffic, serving around 1.5 billion objects per hour via its network. MORE

Newport Beach-based JustEnough Software , a developer of a cloud-based app for managing customer demand and inventory planning, said this morning that it has been selected by a retailer. According to the company, Journelle is using its products for forecasting customer demand, planning inventory, and optimizing purchasing. Financial impact of the customer win was not disclosed. MORE

Mojave-based Virgin Galactic , the commercial spaceflight firm backed by Sir Richard Branson, has signed its 500th customer: actor and angel investor Ashton Kutcher. Branson announced Ashton Kutcher as the 500th customer on his blog Monday. MORE

Petnet’s system goes down and angers customers, Technicolor to Launch virtual and augmented reality center, Virgin Galactic Gets Flight Testing License, and more MORE

With content management systems like WordPress , getting a site up and running is no big deal. But apart from building traffic, what I find most challenging is incorporating a lead capture strategy that will actually generate some blog subscribers. MORE

As customers shift online, retailers have no choice, to not only follow suit, but to adapt to their changing demands. Similarly, Shoedazzle.com, one small move away from complete customization, makes a dashboard of choice based on particular preferences and requests. MORE

I’m going to take that thought out into the field and validate it with my customers." I’ve spoken to dozens of customers, I have a validated customer persona, built an MVP to test key behavioral hypotheses, and the data doesn’t back what you’re saying." MORE

Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. Whitcraft was most recently Chief Customer Officer at Tagged, and also was an executive at MySpace/Fox Interactive Media, in addition to serving as an executive at Yahoo. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations. MORE

YouTube was not a hobby; it meant sales, it meant building customer relationships, it meant managing product inquires. The post Attract A MILLION New Customers Overnight with YouTube Marketing – Literally appeared first on TechZulu. MORE

Repeat customers, raving fans, angry backlashers, commodity shoppers. Here’s another way to look at the ladder to an ideal customer loyalty relationship. Customers hate this, especially when they have a complaint. MORE

Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films. Netflix needs to segment their customers and charge each what is appropriate. ” customer segment. MORE

Enterprise IT cloud sofwtare developer ServiceNow reports this morning that one of its customers has scored a big award in Australia. servicenow customer australia management software According to ServiceNow, Orica, a provider of. commercial explosives and blasting systems to the mining and infrastructure markets, just received the ITSM Project of the Year Award from IT Service Management Forum (itSMF) Australia, for its user of ServiceNOw''s software-as-a-service. MORE

However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. However, in some cases, especially with its larger customers, the company displaces a competitor. A version of this article previously appeared in Forbes. MORE

ReachEdge helps small and medium sized businesses with their online marketing efforts, including managing their website, advertising, SEO, lead management, and tracking of customer acquisition efforts. ReachLocal said fifty five percent of its first clients have been prior, ReachLocal customers, and that it has been seeing the most interest in the healthcare, automotive, home services, legal and education industries. reachlocal marketing automation customers leads software MORE

Tealium, a San-Diego startup that provides online advertising tag management and marketing services for enterprise customers, has raised $35 million in a growth financing deal intended to expand its technology and market reach. In a statement last week, Tealium said it created the briefing center to help its customers understand how its services can be combined to deliver compelling experiences. MORE

ChowNow said the support will be a standard feature, and will not cost additional for its current restaurant customers. Los Angeles-based ChowNow , which develops tablet-based, online ordering and marketing software for restaurants, has inked a partnership with Google , to help its restaurants accept Android Pay. According to ChowNow, its ordering apps will be updated to include Android Pay as one of the checkout options for its app. MORE

Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. tigertext chicago secure messaging texting healthcare enterprise customerTigerText said that Chicago Cardiology Institute (CCI), which treats cardiovascular disease in Illinois, has deployed the company's secure messaging products as part of a HIPAA compliance effort. MORE

Santa Monica-based content delivery network provider EdgeCast Networks said Friday that it now has more than 2000 customers, or more than double the number of customers from the previous year, as of the close of 2010. The firm said those customers include AdColony, Dreamstime, SlashGear, StreamCity, and Tumblr. The firm did not say what that customer count equaled in terms of financial performance. MORE

You know exactly when you want to sell to this customer and presumably it’s this quarter! And when I say this I’m assuming that you’re already identified the customer pain and talked about how you’re uniquely qualified to solve their business problems. MORE

San Diego-based SG Biofuels , the developer of specialized seed crops for biofuels, said today that it has inked a number of customers for its hybrid Jatropha seed. Names and financial impact of the customer deals was not disclosed. The firm said it has deals to deploy 250,000 acres ofits crop, which is designed to provide large volumes of oil to be used to develop biodiesel, bio jet fuel, and specialty chemicals. SG Biofuels is backed by Life Technologies and others. MORE

He started by stating, “We track customer success.” My initial reaction was, “Great, but I am not sure that qualifies as non-obvious” but then he quickly knocked it out of the park, adding, “We define ‘customer success’ as enabling our customers to generate more prospects and close more sales. MORE

Instead, expeditiously pick a reasonable moniker and then get back to work delivering value to your customers. Phonetically Spellable – Due to the importance of obtaining a reasonably short URL, a number of startups settle for suboptimal company and product names, resulting in spellings that challenge even the most ardent, motivated customer (e.g., The time and money spent seeking an ideal name is likely better applied to signing up customers and refining your value proposition. MORE

The startup says it added more than 200 new publishers and 100 new buyer channels for the six months ended March 31, 2013, and that its customers now include more than 500 of the world''s premium publishers, including eBay UK, Time, ABC News, the Wall Street Journal, Tribune Company, Virgin Media, People, Universal and many others. Los Angeles-based Rubicon Project says today that it is one of the "fastest growing ad technology companies in history". MORE

Having paying “Customers” is what makes the cash register roar. An entrepreneur having low self worth is the number one deterrent for a potential customer not buying into what you are selling. Now that we know how to create customers, how do people find us in the first place? MORE

Los Angeles-based CheckAlt , the developer of payment processing technology led by serial entrepreneur Shai Stern, said this week that it has signed on four new credit union customers for its mobile deposit technology. Financial impact of the win was not announced. MORE

Agoura Hills-based TouchCommerce , the provider of online chat services and products aimed at e-commerce retailers, reported today that it has partnered with German travel operator FTI, to provide a chat feature to FTI''s 5vorFlug brand page. Financial impact of the deal was not disclosed. The company said that it will provide its TouchChat solution on the 5vorFlug site, which sells package tours and last minute travel to consumers in Germany. READ MORE>>. MORE

Coull Offers Advertisers Video Skimlinks. Apologies: an incomplete draft of this article was inadvertently sent out previously via RSS. This article originally appeared on Forbes HERE. MORE

Today's contribution comes from Jaspar Weir , co-founder of Santa Monica-based TaskUs : Customers know what they want. In fact, eighty-nine percent of companies expect customer experience to be the most important factor as they compete for business in 2016, according to research firm Gartner. MORE

San Diego-based Nirvanix , the cloud storage firm, is targeting customers of Iron Mountain , after Iron Mountain said it will stop offerings its own cloud storage services. MORE

Los Angeles-based streaming television- and video-provider Hulu has selected San Antonio, Texas, as the site for a new customer service center, the company said on Thursday. Silicon Beach companies appear to be been using Texas as a convenient, low cost area for their customer service operations: this week, Santa Monica-based TaskUs also said it is opening up a customer support site in Texas, and Snapchat also has operations there. MORE

Apparently, the key to growth is the relationships that you may have with customers and suppliers. Why aren’t more companies capturing this kind of information to deliver a more personalized experience to their customers and/or prospects? MORE

Read the rest of Gaining and Maintaining High-Value Customers in Today's Digital Marketplace. MORE