INDUSTRY INSIGHTS YOUR PEERS ARE READING
Los Angeles-based finance and accounting automation software developer BlackLine reports this morning that it added 393 new customers in 2015 and now has over 1300 customers around the world. The company said that among the new clients it added during the year were Houghton Mifflin Harcourt, Malaysia Airlines, Roku and Trivago. BlackLine said that among the biggest area of growth for the company were mid-market companies, in addition to its existing large enterprise base. MORE
yardi louisiana customer property management real estate realestate softwareSanta Barbara-based property management software developer Yardi reported a win in Louisiana this morning, with Weinstein Nelson Management. Financial impact of the win was not disclosed. Weinstein Nelson Management, which is based in Baton Rouge, is using Yardi's software for reporting, lead tracking, and renewals for its properties. READ MORE>>. MORE
If you build a great product that customers love, and have the metrics to back it up, the startup community will celebrate and support you on the merit of that alone, regardless of gender.". The post Happy Customers Make Gender Bias (Nearly) Irrelevant appeared first on John Greathouse MORE
Los Angeles-based AppOnboard , the developer of mobile app demo technology led by Jonathan Zweig, says that it now has such app developers as FoxNext Games, Game Insight, Superheart Studios, Jam City, Huuuge Games, and Simple Habit using its tools. According to the startup, those cutomers are some of the developers who are using its tools to enable Google Play Instant apps via its "App Store Demos" product, which it launched in August. MORE
Your customers know what they want more than you do. This week’s insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago. The customer would be the first to receive the new functionality in a new release. MORE
Santa Barbara-based cloud deployment software developer RightScale said Thursday that it has added three new customers, bringing its total number of software-as-a-service providers to more than 100. The firm said that Progress, Pearson Education, and Resumator are using its products to deploy and manage their software-as-a-service applications for customers in cloud environments. rightscale cloud computing software deployment customers MORE
I’m going to take that thought out into the field and validate it with my customers." I’ve spoken to dozens of customers, I have a validated customer persona, built an MVP to test key behavioral hypotheses, and the data doesn’t back what you’re saying." MORE
Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Blame the Internet for this rise in customer expectations. But don’t close your eyes to the fact that your customers have grown to expect your products or services in the form of…. MORE
Santa Barbara-based Yardi has scored a customer win in Oregon, with commercial property management company Melvin Mark Companies. Melvin Mark Companies is using Yardi's Commercial LeasingPad software, which is used for customer relationship management and deal tracking. Yardi's software is being used to replace a manual, paper-driven process for its new customer. yardi oregon commercial property management software customer MORE
Los Angeles-based BlackLine said this morning that it has named Karen Flathers as the company's new Chief Customer Officer. BlackLine said Flathers will oversee oversee the day-to-day functions of its Implementations, Support, Customer Success and Product Training departments. acquisition merger flathers karen executive officer customer chief zuora blackline MORE
Both of these time–honored methods of reaching our customers have worked for as long as there was print and radio–TV to get the message out. Spend lots and not be sure of the return on investment; or spend much less and offer some of the savings to the customer. MORE
Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. Whitcraft was most recently Chief Customer Officer at Tagged, and also was an executive at MySpace/Fox Interactive Media, in addition to serving as an executive at Yahoo. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations. MORE
Los Angeles-based legal software developer American LegalNet is reporting a new customer win this morning, with law firm Blank Rome LLP. american legalnet legal customer software docket calendarAmerican LegalNet said Blank Rome LLP has purchased its eDockets court-rules-based calendaring and docketing systems software, as well as Docket Direct local/federal court feeds and Smart Dockets court date calculator app. Financial impact of the win was not announced. MORE
The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. Brand loyalty has been championed by brands like Gucci and Tesla, who have both a dedicated customer base and “fans” who admire the out-of-reach products. MORE
Santa Barbara-based software developer Yardi has signed on a customer in Singapore, which will use the company's property management and accounting software. According to Yardi, Soilbuild Group Holdings Ltd. has adopted its software to automate its financing and leasing efforts. Financial details of the win were not announced. Soilbuild has more than 4 million square feet of property under management. READ MORE>>. yardi singapore property management asia international soilbuild MORE
said it has signed on a new customer, to develop surface acoustic wave (SAW) duplexers for three different bands. Name of the customer, and financial details of the deal were not announced. Resonant said the MOU with the un-named customer will include an upfront payment to the company, and additional payments to complete the designs. Goleta-based radio filter manufacturer Resonant Inc. MORE
Los Angeles-based Triton Digital , the provider of audio advertising technology, reported a win today with Neuhoff Communications. According to Triton Digital, Neuhoff has selected the company's enterprise podast management solution, to capture, edit, and distribute content to its audience. Financial impact of the win was not announced. Nehoff Communications is the operator of 22 radio stations and related websites across central Illinois and Indiana. READ MORE>>. MORE
Repeat customers, raving fans, angry backlashers, commodity shoppers. Here’s another way to look at the ladder to an ideal customer loyalty relationship. Customers hate this, especially when they have a complaint. MORE
Then, when my manager of customer service sent a request up the line asking for funds for equipment or expanded staffing, I would understand the need, sometimes offering suggestions for improvement to try before making the investment. Start by sitting in with customer service. MORE
Los Angeles-based online technology retailer Newegg said Wednesday that it has begun using Facebook Messenger for its customer support efforts. newegg facebook messenger customer support MORE
Deka , a new startup developing custom Bluetooth headsets, said today that it has launched a crowdfunding effort to help launch the company. deka dekasounds custom printed bluetooth headset MORE
Santa Barbara-based Yardi , which develops property management and accounting software for the real estate market, reported another customer win this morning, with commercial property owner Blatteis & Schnur. Yardi did not detail the financial impact of the win. Blatteis & Schnur operates 29 multi-tenant retail properties, which it will manage with Yardi's software. MORE
Los Angeles-based Lumi , which provides the fancy, custom packaging you might see from MeUndies or FabFitFun, has raised $9M in a Series A funding, the company said on Wednesday. The company helps manage manufacturing of custom boxes and other packaging for e-commerce and other brands, using a network of suppliers. lumi custom packaging ecommerce brand branding venture capital MORE
First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and sales people rely upon when attempting to create buzz and make a mass market for a new product. MORE
However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. However, in some cases, especially with its larger customers, the company displaces a competitor. A version of this article previously appeared in Forbes. MORE
Los Angeles-based SteelHouse , which develops online retargeting and advertising software, has named Rory Mitchell as Chief Customer Officer (CCO) at the company. steelhouse chief customer offier executive retargeting advertising softwareMitchell was previously VP of Client Success at SteelHouse, where he has been for less than a year. According to SteelHouse, Mitchell has over 17 years of experience in the area, and was previously at Experian Marketing Services. MORE
Santa Monica-based MomentFeed , the developer of mobile customer analytics tools, says that it has launched a new, online-to-offline customer journey tracking tool in the latest version of its platform. makes it easier for its multi-location brand customers to track "online-to-offline journeys" and calculate the ROI of their mobile marketing efforts. momentfeed customer tracking location mobile analytics brands MORE
Santa Barbara-based property management software developer Yardi continues to add to its long list of customers, saying late last night that it has added a new customer in London. Yardi said that Triple Point Social Housing will use its Yardi Voyager software for property management, including leasing, tenant services, and accounting operations. Financial details of the win were not announced. READ MORE>>. yardi london property management software MORE
Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. tigertext chicago secure messaging texting healthcare enterprise customerTigerText said that Chicago Cardiology Institute (CCI), which treats cardiovascular disease in Illinois, has deployed the company's secure messaging products as part of a HIPAA compliance effort. MORE
Los Angeles-based TaskUs , which provides outsourced customer support and other back-end support for technology companies, said today that it has named Jarrod Johnson as Chief Customer Officer. johnson jarrod technology executive officer customer chief taskusJohnson was previously SVP of Sales at TaskUs, and will be based in the company's Dallas offices. Johnson also had served at ACS and IBM. MORE
In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. You just had to be lucky, write reasonably good code and land in an industry with some legs, and of course, treat the customer well. And I would learn customer service. MORE
Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. However, if your customers don’t post anything at all, good or bad, perhaps your pricing is too high overall. MORE
San Diego-based VizExplorer , which develops operational intelligence software used by casinos, reported a win with the Tunica-Biloxi Gaming Authority for Paragon Casino Resort, in Marksville, Louisiana. Financial details of the win were not announced. VizExplorer said the win also included its new premium consulting service. VizExplorer recently received a big round of funding from Morgan Stanley Expansion Capital. READ MORE>>. vizexplorer software casino analytics paragon resort biloxi MORE
Coull Offers Advertisers Video Skimlinks. Apologies: an incomplete draft of this article was inadvertently sent out previously via RSS. This article originally appeared on Forbes HERE. MORE
I recently experienced an amazing effort of outreach by a vice president of a large national customer asking for a meeting with the product development team of a critical supplier, one of “my” companies. MORE
It reminds us that our customers, especially early adapters, must want to continue to use our products to the extent that they “would be very disappointed” if unable to do so in the future. MORE
Customer Related Topics Berkonomics
JULY 27, 2017
Your customers know what they want more than you do. This week’s insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago. The customer would be the first to receive the new functionality in a new release.
Berkonomics
AUGUST 3, 2017
First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and sales people rely upon when attempting to create buzz and make a mass market for a new product.
Berkonomics
NOVEMBER 24, 2016
Repeat customers, raving fans, angry backlashers, commodity shoppers. Here’s another way to look at the ladder to an ideal customer loyalty relationship. Customers hate this, especially when they have a complaint.
socalTECH
AUGUST 1, 2018
Los Angeles-based SteelHouse , which develops online retargeting and advertising software, has named Rory Mitchell as Chief Customer Officer (CCO) at the company. steelhouse chief customer offier executive retargeting advertising softwareMitchell was previously VP of Client Success at SteelHouse, where he has been for less than a year. According to SteelHouse, Mitchell has over 17 years of experience in the area, and was previously at Experian Marketing Services.
socalTECH
APRIL 25, 2018
Los Angeles-based TaskUs , which provides outsourced customer support and other back-end support for technology companies, said today that it has named Jarrod Johnson as Chief Customer Officer. johnson jarrod technology executive officer customer chief taskusJohnson was previously SVP of Sales at TaskUs, and will be based in the company's Dallas offices. Johnson also had served at ACS and IBM.
socalTECH
MAY 29, 2015
Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. tigertext chicago secure messaging texting healthcare enterprise customerTigerText said that Chicago Cardiology Institute (CCI), which treats cardiovascular disease in Illinois, has deployed the company's secure messaging products as part of a HIPAA compliance effort.
SoCal CTO
OCTOBER 6, 2011
I’m going to take that thought out into the field and validate it with my customers." I’ve spoken to dozens of customers, I have a validated customer persona, built an MVP to test key behavioral hypotheses, and the data doesn’t back what you’re saying."
socalTECH
AUGUST 29, 2016
Los Angeles-based legal software developer American LegalNet is reporting a new customer win this morning, with law firm Blank Rome LLP. american legalnet legal customer software docket calendarAmerican LegalNet said Blank Rome LLP has purchased its eDockets court-rules-based calendaring and docketing systems software, as well as Docket Direct local/federal court feeds and Smart Dockets court date calculator app. Financial impact of the win was not announced.
Berkonomics
DECEMBER 10, 2015
Both of these time–honored methods of reaching our customers have worked for as long as there was print and radio–TV to get the message out. Spend lots and not be sure of the return on investment; or spend much less and offer some of the savings to the customer.
socalTECH
MAY 2, 2018
San Diego-based VizExplorer , which develops operational intelligence software used by casinos, reported a win with the Tunica-Biloxi Gaming Authority for Paragon Casino Resort, in Marksville, Louisiana. Financial details of the win were not announced. VizExplorer said the win also included its new premium consulting service. VizExplorer recently received a big round of funding from Morgan Stanley Expansion Capital. READ MORE>>. vizexplorer software casino analytics paragon resort biloxi
Eric Greenspan
MAY 29, 2010
Using social media to increase your company’s touch and reach with each of your customers may be the most important reason to jump in to this game changing strategy. However, if your customers don’t post anything at all, good or bad, perhaps your pricing is too high overall.
InfoChachkie
JULY 16, 2012
Coull Offers Advertisers Video Skimlinks. Apologies: an incomplete draft of this article was inadvertently sent out previously via RSS. This article originally appeared on Forbes HERE.
socalTECH
OCTOBER 3, 2016
Los Angeles-based BlackLine said this morning that it has named Karen Flathers as the company's new Chief Customer Officer. BlackLine said Flathers will oversee oversee the day-to-day functions of its Implementations, Support, Customer Success and Product Training departments. acquisition merger flathers karen executive officer customer chief zuora blackline
socalTECH
AUGUST 11, 2016
Santa Barbara-based Yardi has scored a customer win in Oregon, with commercial property management company Melvin Mark Companies. Melvin Mark Companies is using Yardi's Commercial LeasingPad software, which is used for customer relationship management and deal tracking. Yardi's software is being used to replace a manual, paper-driven process for its new customer. yardi oregon commercial property management software customer
socalTECH
APRIL 7, 2016
Los Angeles-based online technology retailer Newegg said Wednesday that it has begun using Facebook Messenger for its customer support efforts. newegg facebook messenger customer support
SoCal Tech Calendar
JUNE 7, 2016
yardi louisiana customer property management real estate realestate softwareSanta Barbara-based property management software developer Yardi reported a win in Louisiana this morning, with Weinstein Nelson Management. Financial impact of the win was not disclosed. Weinstein Nelson Management, which is based in Baton Rouge, is using Yardi's software for reporting, lead tracking, and renewals for its properties. READ MORE>>.
Berkonomics
JUNE 11, 2015
In my case as a young software entrepreneur, I had a different approach: Fail Locally, one customer at a time. You just had to be lucky, write reasonably good code and land in an industry with some legs, and of course, treat the customer well. And I would learn customer service.
socalTECH
NOVEMBER 8, 2016
Santa Barbara-based Yardi , which develops property management and accounting software for the real estate market, reported another customer win this morning, with commercial property owner Blatteis & Schnur. Yardi did not detail the financial impact of the win. Blatteis & Schnur operates 29 multi-tenant retail properties, which it will manage with Yardi's software.
Berkonomics
NOVEMBER 19, 2015
Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Blame the Internet for this rise in customer expectations. But don’t close your eyes to the fact that your customers have grown to expect your products or services in the form of….
socalTECH
OCTOBER 25, 2012
Santa Barbara-based cloud deployment software developer RightScale said Thursday that it has added three new customers, bringing its total number of software-as-a-service providers to more than 100. The firm said that Progress, Pearson Education, and Resumator are using its products to deploy and manage their software-as-a-service applications for customers in cloud environments. rightscale cloud computing software deployment customers
Berkonomics
AUGUST 21, 2014
It reminds us that our customers, especially early adapters, must want to continue to use our products to the extent that they “would be very disappointed” if unable to do so in the future.
socalTECH
DECEMBER 7, 2016
Santa Monica-based MomentFeed , the developer of mobile customer analytics tools, says that it has launched a new, online-to-offline customer journey tracking tool in the latest version of its platform. makes it easier for its multi-location brand customers to track "online-to-offline journeys" and calculate the ROI of their mobile marketing efforts. momentfeed customer tracking location mobile analytics brands
socalTECH
FEBRUARY 2, 2018
Santa Barbara-based property management software developer Yardi continues to add to its long list of customers, saying late last night that it has added a new customer in London. Yardi said that Triple Point Social Housing will use its Yardi Voyager software for property management, including leasing, tenant services, and accounting operations. Financial details of the win were not announced. READ MORE>>. yardi london property management software
Xconomy
JULY 5, 2018
The “empathy economy” will help define the new reality of human and machine interactions in the customer service industry. Brand loyalty has been championed by brands like Gucci and Tesla, who have both a dedicated customer base and “fans” who admire the out-of-reach products.
Berkonomics
AUGUST 18, 2016
Then, when my manager of customer service sent a request up the line asking for funds for equipment or expanded staffing, I would understand the need, sometimes offering suggestions for improvement to try before making the investment. Start by sitting in with customer service.
InfoChachkie
DECEMBER 9, 2013
If you build a great product that customers love, and have the metrics to back it up, the startup community will celebrate and support you on the merit of that alone, regardless of gender.". The post Happy Customers Make Gender Bias (Nearly) Irrelevant appeared first on John Greathouse
socalTECH
FEBRUARY 15, 2018
Los Angeles-based Lumi , which provides the fancy, custom packaging you might see from MeUndies or FabFitFun, has raised $9M in a Series A funding, the company said on Wednesday. The company helps manage manufacturing of custom boxes and other packaging for e-commerce and other brands, using a network of suppliers. lumi custom packaging ecommerce brand branding venture capital
socalTECH
MAY 28, 2014
Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. Whitcraft was most recently Chief Customer Officer at Tagged, and also was an executive at MySpace/Fox Interactive Media, in addition to serving as an executive at Yahoo. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations.
socalTECH
JANUARY 16, 2018
Santa Barbara-based software developer Yardi has signed on a customer in Singapore, which will use the company's property management and accounting software. According to Yardi, Soilbuild Group Holdings Ltd. has adopted its software to automate its financing and leasing efforts. Financial details of the win were not announced. Soilbuild has more than 4 million square feet of property under management. READ MORE>>. yardi singapore property management asia international soilbuild
InfoChachkie
SEPTEMBER 20, 2016
However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. However, in some cases, especially with its larger customers, the company displaces a competitor. A version of this article previously appeared in Forbes.
socalTECH
MARCH 9, 2016
said it has signed on a new customer, to develop surface acoustic wave (SAW) duplexers for three different bands. Name of the customer, and financial details of the deal were not announced. Resonant said the MOU with the un-named customer will include an upfront payment to the company, and additional payments to complete the designs. Goleta-based radio filter manufacturer Resonant Inc.
socalTECH
OCTOBER 18, 2018
Los Angeles-based AppOnboard , the developer of mobile app demo technology led by Jonathan Zweig, says that it now has such app developers as FoxNext Games, Game Insight, Superheart Studios, Jam City, Huuuge Games, and Simple Habit using its tools. According to the startup, those cutomers are some of the developers who are using its tools to enable Google Play Instant apps via its "App Store Demos" product, which it launched in August.
socalTECH
SEPTEMBER 19, 2017
Los Angeles-based Triton Digital , the provider of audio advertising technology, reported a win today with Neuhoff Communications. According to Triton Digital, Neuhoff has selected the company's enterprise podast management solution, to capture, edit, and distribute content to its audience. Financial impact of the win was not announced. Nehoff Communications is the operator of 22 radio stations and related websites across central Illinois and Indiana. READ MORE>>.
socalTECH
SEPTEMBER 23, 2013
Deka , a new startup developing custom Bluetooth headsets, said today that it has launched a crowdfunding effort to help launch the company. deka dekasounds custom printed bluetooth headset
socalTECH
FEBRUARY 11, 2016
Los Angeles-based finance and accounting automation software developer BlackLine reports this morning that it added 393 new customers in 2015 and now has over 1300 customers around the world. The company said that among the new clients it added during the year were Houghton Mifflin Harcourt, Malaysia Airlines, Roku and Trivago. BlackLine said that among the biggest area of growth for the company were mid-market companies, in addition to its existing large enterprise base.
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