TaskUs Names Chief Customer Officer

socalTECH

Los Angeles-based TaskUs , which provides outsourced customer support and other back-end support for technology companies, said today that it has named Jarrod Johnson as Chief Customer Officer. johnson jarrod technology executive officer customer chief taskusJohnson was previously SVP of Sales at TaskUs, and will be based in the company's Dallas offices. Johnson also had served at ACS and IBM.

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American LegalNet Wins Customer

socalTECH

Los Angeles-based legal software developer American LegalNet is reporting a new customer win this morning, with law firm Blank Rome LLP. american legalnet legal customer software docket calendarAmerican LegalNet said Blank Rome LLP has purchased its eDockets court-rules-based calendaring and docketing systems software, as well as Docket Direct local/federal court feeds and Smart Dockets court date calculator app. Financial impact of the win was not announced.

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TigerText Signs Chicago Customer

socalTECH

Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. tigertext chicago secure messaging texting healthcare enterprise customerTigerText said that Chicago Cardiology Institute (CCI), which treats cardiovascular disease in Illinois, has deployed the company's secure messaging products as part of a HIPAA compliance effort.

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Yardi Wins Customer In London

socalTECH

Santa Barbara-based property management software developer Yardi continues to add to its long list of customers, saying late last night that it has added a new customer in London. Yardi said that Triple Point Social Housing will use its Yardi Voyager software for property management, including leasing, tenant services, and accounting operations. Financial details of the win were not announced. READ MORE>>. yardi london property management software

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Newegg Adds Facebook Messenger For Customer Support

socalTECH

Los Angeles-based online technology retailer Newegg said Wednesday that it has begun using Facebook Messenger for its customer support efforts. newegg facebook messenger customer support

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Signal Sciences Signs Up New Customer

socalTECH

Culver City-based Signal Sciences , the web defense software developer led by Andrew Peterson, said on Thurday that it has signed up a new customer, One Medical. Financial details of the customer win were not announced. According to Signal Sciences, One Medical will use its Web Protection Platform (WPP) for threat protection and security for its cloud applications. Signal Sciences is venture backed by CRV; the company's founders were previously on the engineering team at Etsy.

Yardi Adds New Customer

socalTECH

Santa Barbara-based Yardi , which develops property management and accounting software for the real estate market, reported another customer win this morning, with commercial property owner Blatteis & Schnur. Yardi did not detail the financial impact of the win. Blatteis & Schnur operates 29 multi-tenant retail properties, which it will manage with Yardi's software.

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Yardi Wins Customer In Singapore

socalTECH

Santa Barbara-based software developer Yardi has signed on a customer in Singapore, which will use the company's property management and accounting software. According to Yardi, Soilbuild Group Holdings Ltd. has adopted its software to automate its financing and leasing efforts. Financial details of the win were not announced. Soilbuild has more than 4 million square feet of property under management. READ MORE>>. yardi singapore property management asia international soilbuild

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Yardi Wins Customer In Louisiana

SoCal Tech Calendar

yardi louisiana customer property management real estate realestate softwareSanta Barbara-based property management software developer Yardi reported a win in Louisiana this morning, with Weinstein Nelson Management. Financial impact of the win was not disclosed. Weinstein Nelson Management, which is based in Baton Rouge, is using Yardi's software for reporting, lead tracking, and renewals for its properties. READ MORE>>.

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MomentFeed Adds New Customer Tracking Tools

socalTECH

Santa Monica-based MomentFeed , the developer of mobile customer analytics tools, says that it has launched a new, online-to-offline customer journey tracking tool in the latest version of its platform. makes it easier for its multi-location brand customers to track "online-to-offline journeys" and calculate the ROI of their mobile marketing efforts. momentfeed customer tracking location mobile analytics brands

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A Conversation With Appetize's Kevin Anderson On Getting Customer Service Right

socalTECH

As part of the lead in to the conference, and as a part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What has been the biggest lesson you've learned in retaining and keeping customers? Whether that's our help desk, our account managers, or even the sales guys, to a certain degree, we put the customer first.We

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Triton Digital Wins New Customer

socalTECH

Los Angeles-based Triton Digital , the provider of audio advertising technology, reported a win today with Neuhoff Communications. According to Triton Digital, Neuhoff has selected the company's enterprise podast management solution, to capture, edit, and distribute content to its audience. Financial impact of the win was not announced. Nehoff Communications is the operator of 22 radio stations and related websites across central Illinois and Indiana. READ MORE>>.

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Customer Validation - 33 Great Articles

SoCal CTO

I’m going to take that thought out into the field and validate it with my customers." I’ve spoken to dozens of customers, I have a validated customer persona, built an MVP to test key behavioral hypotheses, and the data doesn’t back what you’re saying."

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Cohu Wins Automotive Customer In Europe

socalTECH

Poway-based semiconductor equipment supplier Cohu has acquired a "major" European automotive customer for its products, the company said late Tuesday. Name of the customer, and size of the deal, were not announced. According to Cohu, the un-named automotive customer is using its MATRiX tri-temperature pick-and-place handler combined with its multi-beam test contactors.

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Resonant Wins New Customer

socalTECH

said it has signed on a new customer, to develop surface acoustic wave (SAW) duplexers for three different bands. Name of the customer, and financial details of the deal were not announced. Resonant said the MOU with the un-named customer will include an upfront payment to the company, and additional payments to complete the designs. Goleta-based radio filter manufacturer Resonant Inc.

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Find your “teacher customer.”

Berkonomics

Your customers know what they want more than you do. This week’s insight came from personal experience and from a good friend who advanced the notion of the “teacher-customer” years ago. The customer would be the first to receive the new functionality in a new release.

Yardi Wins Customer In Vancouver

socalTECH

Santa Barbara-based real estate management software developer Yardi reports a customer win in Vancouver, British Columbia, saying that it has signed up Wesgroup Properties to its web-based property management and accounting platform. The financial impact of the win was not announced. Yardi said Wesgroup Properties is using its Yardi Voyager 7S software, and was already a Yardi client. Wesgroup Properties manages more than 2.2

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BlackLine Tops 1300 Customers

socalTECH

Los Angeles-based finance and accounting automation software developer BlackLine reports this morning that it added 393 new customers in 2015 and now has over 1300 customers around the world. The company said that among the new clients it added during the year were Houghton Mifflin Harcourt, Malaysia Airlines, Roku and Trivago. BlackLine said that among the biggest area of growth for the company were mid-market companies, in addition to its existing large enterprise base.

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Yardi Wins Customer In The UK

socalTECH

Santa Barbara-based property management software developer Yardi said it has signed up a customer in the UK. According to Yardi, it has been selected by Westcourt Group, a regional property development company based in the town of Harrogate North Yorkshire. Financial details of the win were not announced. READ MORE>>. yardi property management software westcourt international realestate real estate

QAD Wins Customer In The UK

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Santa Barbara-based enterprise resource planning software developer QAD says this morning that it has signed up a new customer in the UK, Snell Advanced Media (SAM), to manage its business processes company-wide. enterprise resource planning business process management international customer

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RightScale Adds New Customers

socalTECH

Santa Barbara-based cloud deployment software developer RightScale said Thursday that it has added three new customers, bringing its total number of software-as-a-service providers to more than 100. The firm said that Progress, Pearson Education, and Resumator are using its products to deploy and manage their software-as-a-service applications for customers in cloud environments. rightscale cloud computing software deployment customers

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OpenX Names Chief Customer Officer

socalTECH

Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. Whitcraft was most recently Chief Customer Officer at Tagged, and also was an executive at MySpace/Fox Interactive Media, in addition to serving as an executive at Yahoo. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations.

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Hulu Opens Up Customer Service Site In Texas

socalTECH

Los Angeles-based streaming television- and video-provider Hulu has selected San Antonio, Texas, as the site for a new customer service center, the company said on Thursday. Silicon Beach companies appear to be been using Texas as a convenient, low cost area for their customer service operations: this week, Santa Monica-based TaskUs also said it is opening up a customer support site in Texas, and Snapchat also has operations there.

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Nimble's Jon Ferrara On Retaining And Keeping Customers

socalTECH

As part of our sponsor relationship with the conference, we're running a series of interviews with speakers from the conference about their experience in the area of recurring revenues, customer service, and similar topics. What's the biggest lesson you've learned about retaining and keeping your customers using the subscription model? I believe that if you listen to your customers, they'll tell you everything that you need to know in order to help them grow.

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Insights: Five Customer-Focused Trends for Companies in 2016

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Today's contribution comes from Jaspar Weir , co-founder of Santa Monica-based TaskUs : Customers know what they want. In fact, eighty-nine percent of companies expect customer experience to be the most important factor as they compete for business in 2016, according to research firm Gartner.

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This Startup Hacked LinkedIn To Recruit Customers & Reduce Churn

InfoChachkie

However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. However, in some cases, especially with its larger customers, the company displaces a competitor. A version of this article previously appeared in Forbes.

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TigerText Tops 3,000 Healthcare Customers

socalTECH

Santa Monica-based TigerText , the developer of a secure text messaging solutions which has seen widespread adoption in the healthcare industry, said it now has over 3,000 healthcare customers, after adding over 300 healthcare organizations in 2015.

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OpenX Wins Canadian Customer

socalTECH

Los Angeles-based OpenX said Tuesday that it has signed a Canadian telecommunications and media company, Quebecor , has a customer. OpenX said Quebecor Media is using its Ad Server technology platform, to manage and monetize its digital advertising inventory. Financial details of the win were not disclosed. Quebecor's properties include Canoe.ca, Elle Canada, and Elle Quebec. READ MORE>>. openx canada advertising server technology

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Coull Entrepreneurs Get More Customers

InfoChachkie

Coull Offers Advertisers Video Skimlinks. Apologies: an incomplete draft of this article was inadvertently sent out previously via RSS. This article originally appeared on Forbes HERE.

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MindTouch Picks Up $12M For Customer Self Service Software

socalTECH

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch's software provides customer support search tools, product information, and more to end users. mindtouch venture capital customer self service portal saas

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Greatly exceed early customer expectations.

Berkonomics

First customers are critical. Your first customers for any product or service form your reference base, the important group of allies that your marketing and sales people rely upon when attempting to create buzz and make a mass market for a new product.

Custom Software

SoCal Tech Calendar

Wednesday, May 16, 2012 -- Custom Software. For many companies, custom software provides the edge they need. Improved productivity and efficiency leading to cost reductions, easier to use services leading to increased customer satisfaction and retention, a new needed product or service that is not available anywhere else. Custom developed software can provide all that and more. Techbiz Connection.

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Appetize Wins Customer In Minneapolis

socalTECH

Los Angeles-based Appetize , which develops tablet-based, enterprise Point-of-Sale hardware and software for venues, said on Thursday that it has scored a win in Minneapolis. The company said that the new, U.S. Bank Statdium in downtown Minneapolis will use the company's products as its exclusive, POS solution. The new stadium is home to the Minnesota Vikings. Financial impact of the win was not announced.

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