INDUSTRY INSIGHTS YOUR PEERS ARE READING
According to NewEgg, its NewEgg Premier Seller Program includes increased product exposure, enhanced product lists, a "Premier" badge, and other benefits, and can only be applied for by the company's most trusted sellers with the best customer satisfaction ratings. Los Angeles-based NewEgg announced a new program today, aimed at its third party marketplace sellers. MORE
Sometimes it’s merely satisfaction; sometimes it’s a whole lot more. When I started coaching AYSO I was confused, often bewildered. The process is a ton of work and communication is precarious. I usually got my hand slapped by my division administrator for asking a question. MORE
Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year. MORE
More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. It’s a term rooted in ancient philosophy. Robert Greenleaf may have been the first to resurrect the concept in his book published in 1970. MORE
Some people draw satisfaction by pointing at you and saying, “See! In 2006 I started using Facebook and most of my friends & colleagues thought I was strange. They thought it was like MySpace and why did I need a MySpace page? MORE
Check out the latest edition of the SCribe Newsletter. Catch up on the latest news, see our upcoming event schedule, or visit the Websites of the sponsors that make this all possible. VentureNet tickets will sell out soon - so don’t wait to secure your seats! www.VentureNet.org Here are quick links to the feature articles in this issue: Term Sheet MORE
Cornerstone Engage allows companies to measure employee engagement factors, such as sentiment toward office culture and satisfaction with direct managers, according to the company. Santa Monica-based Cornerstone OnDemand has launched a number of new products today, including Cornerstone Realize, a software implementation service, and Cornerstone Engage and Cornerstone Benchmark, two products aimed at employee engagement and benchmarking. MORE
Will the requested outcome advance any of your goals – or just provide an increment of satisfaction? Are we who issue orders to associates or employees ever acting as jerks? We’d never like to think so, or we wouldn’t do it in the first place. MORE
According to the LA Times, the two are now in a "bitter fued", with Beachmint demanding a formal retraction of the story--and considering a lawsuit--after the PandoDaily hedged its coverage, and refused to retract and correct the story to the satisfaction of Beachmint. MORE
But imagine this: at the end of a project or period, you get back a client satisfaction survey with a score of 100%. This applies beyond client satisfaction surveys. MORE
The effect of your action is magnified several-fold at the output stage of your business, leading to increased customer satisfaction and increased profits. As a manager, you have a number of critical tasks that are general to your position as opposed to specific to your industry. MORE
Los Angeles-based Heal , which operates a mobile app driven, in-person, "house call" service which lets users schedule in person doctor's visits at their home or work, says it is seeing higher satisfaction, cost savings, and "significant" time savings from its patients. heal patient satisfaction house calls medical doctor demand ondemand saas mobile MORE
eHarmony also said the study was tops in terms of marital satisfaction, as well as the lowest in terms of divorce and separation. The scientific study studied the marital satisfaction and break ups from both on-line and off-line dating. One interesting tidbit of information that eHarmony did not point out in the study, but is striking, is that people who met through online services--particularly eHarmony--had much higher martial satisfaction than people who met offline. MORE
Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year. MORE
We can invent lots of metrics to measure progress for a leader, including revenue, profit, employee satisfaction, cost containment, percentage of available market, and more. There are many roads to Rio, so they say. MORE
Well, how about the satisfaction that – at least for some of our customers – we have achieved that lofty mission we set out to create way back when all this started. Repeat customers, raving fans, angry backlashers, commodity shoppers. Oh boy, what a range of loyalty these represent. MORE
However, they clearly have a long term impact on the customer’s overall satisfaction and thus their propensity to purchase additional products in the future. A version of this article previously appeared Forbes. MORE
With bad management you may even complete a project to satisfaction and on time only to find out that team members quit due to being burned out. One Thing That Great Leaders Understand I was scanning Twitter this past week and I came across these great Tweets by Michael Seibel at Y Combinator. MORE
Thanks to the increasing modularity of SaaS, entrepreneurs can now "snap in" a scalable solution that increases their efficiency while enhancing customer satisfaction. A version of this article previously appeared in Forbes. MORE
Such scores attempt to quantify a company’s overall customer satisfaction by asking customers, "How likely is it that you would recommend our company to a friend or colleague?" The higher a company’s NPS, allegedly the higher its customer satisfaction. MORE
Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. “You miss 100% of the shots you never take.”. Wayne Gretzky. MORE
Unlike your vision, which can’t be measured, there is a satisfaction in each step toward achievement of your goal. We’ve spent several weeks discussing your vision for success, and whether you could be the next Ford, Jobs or Musk. MORE
Santa Monica-based Happy Returns , which is helping e-commerce retailers provide a better level of customer satisfaction, is expanding its network of locations in an extension of a deal with the Paper Source. According to the two companies, they are expanding a partnership where Paper Source is hosting Return Bars in its stores. The extension means that Happy Returns' in-person return service for online retailers is now available at 125 Paper Source stores, nationwide. MORE
It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. Close. Let me illustrate this insight with a personal story. MORE
The result is industry-leading productivity, innovation, collaboration, and job satisfaction. Thursday, September 14, 2017 -- LA CEOs: Building High Performing Cultures. In this highly interactive session, Carrie Kish Partner and CEO for CultureSync,www.culturesync.net, a management consulting firm specializing in cultural change, executive coaching, and strategy, shows qualified CEO and CFOs how to upgrade their organization. The result is unprecedented collaboration and impact. MORE
Brighter said that dentists who are in health insurance networks are using the service to highlight their strengths to new patients and take advantage of its "Brighter Score", which rates dental providers based on pricing, patient satisfaction, and other factors. Santa Monica-based Brighter , the dental healthcare company led by startup veteran Jake Winebaum, said this morning that it now has almost 75,000 dentists on its marketplace. MORE
Following are some of the powerful benefits of using business management software to transform business processes in a manner that produces the type of results that will improve a company’s customer satisfaction rating. MORE
Customer perspective: Ratings of customer satisfaction, statistics of customer retention, market share and even brand strength. Learning / growth perspective: Measures of employee satisfaction, employee turnover, employee education and skill advancement. MORE
Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc. A version of this article previously appeared in Forbes. MORE
One designer, one engineer, one developer seeking to achieve a degree of perfection to meet a personal level of satisfaction is capable of derailing an entire complex project. Getting any product to market is an act composed of a series of compromises in quality, product perfection, feature-functionality, and cost effectiveness. MORE
Android Apps & Software iPhone customer satisfaction idealab incentives Marketing punchcard rewards programs MORE
The startup--led by Bernard Louvat--said the new product helps reduce call volume and increase customer satisfaction, by leading customers off traditional call center calls via online, self-service options. Agoura Hills-based TouchCommerce has launched a new product aimed at contact ceners, saying that it has launched a new product called TouchConnect. MORE
Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. MORE
Power , the consumer analytics company best known for collecting data on consumer satisfaction in the automotive industry, said it has named Bernardo Rodriguez as its new Chief Digital Officer. Costa Mesa-based J.D. Power said the new position will focus on its "digital transformation", and specifically on new product development, branding, marketing and mergers and acquisitions. Rodriguez joins the company from digital agency Huge, where he was Managing Director of Strategy. MORE
Android Apps & Software Featured iOS iPhone customer satisfaction idealab incentives Marketing punchcard rewards programs MORE
Satisfaction Related Topics socalTECH
MARCH 14, 2019
Los Angeles-based Heal , which operates a mobile app driven, in-person, "house call" service which lets users schedule in person doctor's visits at their home or work, says it is seeing higher satisfaction, cost savings, and "significant" time savings from its patients. heal patient satisfaction house calls medical doctor demand ondemand saas mobile
Tech Zulu Event
AUGUST 12, 2015
Following are some of the powerful benefits of using business management software to transform business processes in a manner that produces the type of results that will improve a company’s customer satisfaction rating.
Tech Zulu Event
APRIL 14, 2012
Android Apps & Software Featured iOS iPhone customer satisfaction idealab incentives Marketing punchcard rewards programs
Tech Zulu Event
APRIL 14, 2012
Android Apps & Software iPhone customer satisfaction idealab incentives Marketing punchcard rewards programs
Technology Council
SEPTEMBER 4, 2008
Check out the latest edition of the SCribe Newsletter. Catch up on the latest news, see our upcoming event schedule, or visit the Websites of the sponsors that make this all possible. VentureNet tickets will sell out soon - so don’t wait to secure your seats! www.VentureNet.org Here are quick links to the feature articles in this issue: Term Sheet
Berkonomics
JULY 21, 2016
Customer perspective: Ratings of customer satisfaction, statistics of customer retention, market share and even brand strength. Learning / growth perspective: Measures of employee satisfaction, employee turnover, employee education and skill advancement.
Berkonomics
JANUARY 3, 2019
Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year.
Berkonomics
JANUARY 3, 2019
Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year.
Berkonomics
AUGUST 24, 2017
It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. Close. Let me illustrate this insight with a personal story.
Both Sides of the Table
FEBRUARY 18, 2019
With bad management you may even complete a project to satisfaction and on time only to find out that team members quit due to being burned out. One Thing That Great Leaders Understand I was scanning Twitter this past week and I came across these great Tweets by Michael Seibel at Y Combinator.
Berkonomics
NOVEMBER 24, 2016
Well, how about the satisfaction that – at least for some of our customers – we have achieved that lofty mission we set out to create way back when all this started. Repeat customers, raving fans, angry backlashers, commodity shoppers. Oh boy, what a range of loyalty these represent.
InfoChachkie
MARCH 23, 2015
Such scores attempt to quantify a company’s overall customer satisfaction by asking customers, "How likely is it that you would recommend our company to a friend or colleague?" The higher a company’s NPS, allegedly the higher its customer satisfaction.
Berkonomics
SEPTEMBER 8, 2016
Will the requested outcome advance any of your goals – or just provide an increment of satisfaction? Are we who issue orders to associates or employees ever acting as jerks? We’d never like to think so, or we wouldn’t do it in the first place.
Berkonomics
APRIL 21, 2016
But imagine this: at the end of a project or period, you get back a client satisfaction survey with a score of 100%. This applies beyond client satisfaction surveys.
SoCal Tech Calendar
SEPTEMBER 8, 2017
The result is industry-leading productivity, innovation, collaboration, and job satisfaction. Thursday, September 14, 2017 -- LA CEOs: Building High Performing Cultures. In this highly interactive session, Carrie Kish Partner and CEO for CultureSync,www.culturesync.net, a management consulting firm specializing in cultural change, executive coaching, and strategy, shows qualified CEO and CFOs how to upgrade their organization. The result is unprecedented collaboration and impact.
InfoChachkie
AUGUST 22, 2016
Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc. A version of this article previously appeared in Forbes.
socalTECH
JUNE 6, 2017
Cornerstone Engage allows companies to measure employee engagement factors, such as sentiment toward office culture and satisfaction with direct managers, according to the company. Santa Monica-based Cornerstone OnDemand has launched a number of new products today, including Cornerstone Realize, a software implementation service, and Cornerstone Engage and Cornerstone Benchmark, two products aimed at employee engagement and benchmarking.
Berkonomics
MARCH 31, 2016
We can invent lots of metrics to measure progress for a leader, including revenue, profit, employee satisfaction, cost containment, percentage of available market, and more. There are many roads to Rio, so they say.
Berkonomics
AUGUST 4, 2016
More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. It’s a term rooted in ancient philosophy. Robert Greenleaf may have been the first to resurrect the concept in his book published in 1970.
InfoChachkie
SEPTEMBER 21, 2015
Thanks to the increasing modularity of SaaS, entrepreneurs can now "snap in" a scalable solution that increases their efficiency while enhancing customer satisfaction. A version of this article previously appeared in Forbes.
InfoChachkie
NOVEMBER 18, 2010
Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction.
socalTECH
APRIL 11, 2016
According to NewEgg, its NewEgg Premier Seller Program includes increased product exposure, enhanced product lists, a "Premier" badge, and other benefits, and can only be applied for by the company's most trusted sellers with the best customer satisfaction ratings. Los Angeles-based NewEgg announced a new program today, aimed at its third party marketplace sellers.
Both Sides of the Table
MARCH 6, 2016
Some people draw satisfaction by pointing at you and saying, “See! In 2006 I started using Facebook and most of my friends & colleagues thought I was strange. They thought it was like MySpace and why did I need a MySpace page?
socalTECH
JUNE 4, 2013
eHarmony also said the study was tops in terms of marital satisfaction, as well as the lowest in terms of divorce and separation. The scientific study studied the marital satisfaction and break ups from both on-line and off-line dating. One interesting tidbit of information that eHarmony did not point out in the study, but is striking, is that people who met through online services--particularly eHarmony--had much higher martial satisfaction than people who met offline.
Eric Greenspan
APRIL 3, 2016
Sometimes it’s merely satisfaction; sometimes it’s a whole lot more. When I started coaching AYSO I was confused, often bewildered. The process is a ton of work and communication is precarious. I usually got my hand slapped by my division administrator for asking a question.
socalTECH
AUGUST 8, 2017
Power , the consumer analytics company best known for collecting data on consumer satisfaction in the automotive industry, said it has named Bernardo Rodriguez as its new Chief Digital Officer. Costa Mesa-based J.D. Power said the new position will focus on its "digital transformation", and specifically on new product development, branding, marketing and mergers and acquisitions. Rodriguez joins the company from digital agency Huge, where he was Managing Director of Strategy.
socalTECH
MAY 1, 2014
The startup--led by Bernard Louvat--said the new product helps reduce call volume and increase customer satisfaction, by leading customers off traditional call center calls via online, self-service options. Agoura Hills-based TouchCommerce has launched a new product aimed at contact ceners, saying that it has launched a new product called TouchConnect.
Berkonomics
MAY 2, 2013
The effect of your action is magnified several-fold at the output stage of your business, leading to increased customer satisfaction and increased profits. As a manager, you have a number of critical tasks that are general to your position as opposed to specific to your industry.
InfoChachkie
NOVEMBER 18, 2010
Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. “You miss 100% of the shots you never take.”. Wayne Gretzky.
Berkonomics
JULY 26, 2012
One designer, one engineer, one developer seeking to achieve a degree of perfection to meet a personal level of satisfaction is capable of derailing an entire complex project. Getting any product to market is an act composed of a series of compromises in quality, product perfection, feature-functionality, and cost effectiveness.
InfoChachkie
MARCH 16, 2016
However, they clearly have a long term impact on the customer’s overall satisfaction and thus their propensity to purchase additional products in the future. A version of this article previously appeared Forbes.
socalTECH
JULY 17, 2013
According to the LA Times, the two are now in a "bitter fued", with Beachmint demanding a formal retraction of the story--and considering a lawsuit--after the PandoDaily hedged its coverage, and refused to retract and correct the story to the satisfaction of Beachmint.
socalTECH
MAY 9, 2016
Brighter said that dentists who are in health insurance networks are using the service to highlight their strengths to new patients and take advantage of its "Brighter Score", which rates dental providers based on pricing, patient satisfaction, and other factors. Santa Monica-based Brighter , the dental healthcare company led by startup veteran Jake Winebaum, said this morning that it now has almost 75,000 dentists on its marketplace.
socalTECH
AUGUST 28, 2018
Santa Monica-based Happy Returns , which is helping e-commerce retailers provide a better level of customer satisfaction, is expanding its network of locations in an extension of a deal with the Paper Source. According to the two companies, they are expanding a partnership where Paper Source is hosting Return Bars in its stores. The extension means that Happy Returns' in-person return service for online retailers is now available at 125 Paper Source stores, nationwide.
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