Comparably Contrasts Pay Satisfaction Between Women and Men

socalTECH

Here Comes New Ideas from BPM

Tech Zulu Event

Following are some of the powerful benefits of using business management software to transform business processes in a manner that produces the type of results that will improve a company’s customer satisfaction rating.

Ideas 87

Punchcard | Rewarding Loyal and Providing Incentives

Tech Zulu Event

Android Apps & Software Featured iOS iPhone customer satisfaction idealab incentives Marketing punchcard rewards programs

Punchcard | Rewarding Loyal and Providing Incentives

Tech Zulu Event

Android Apps & Software iPhone customer satisfaction idealab incentives Marketing punchcard rewards programs

September SCribe Is Here

Technology Council

Check out the latest edition of the SCribe Newsletter. Catch up on the latest news, see our upcoming event schedule, or visit the Websites of the sponsors that make this all possible. VentureNet tickets will sell out soon - so don’t wait to secure your seats! www.VentureNet.org Here are quick links to the feature articles in this issue: Term Sheet

Missed Expectations and The Eighty Percent Acquisition Rule

Berkonomics

Study the literature about companies that have succeeded in their acquisitions, finding how and why such successes rose to the top twenty percent of all acquisitions when measured by the acquiring company CEO satisfaction ratings after a year.

Stop managers from gaming the system

Berkonomics

Customer perspective: Ratings of customer satisfaction, statistics of customer retention, market share and even brand strength. Learning / growth perspective: Measures of employee satisfaction, employee turnover, employee education and skill advancement.

There’s no second chance to create first quality.

Berkonomics

It took two long years for the company to fully recover its lost reputation after the actual problem was fixed to the satisfaction of all. Close. Let me illustrate this insight with a personal story.

Who cares about customer loyalty?

Berkonomics

Well, how about the satisfaction that – at least for some of our customers – we have achieved that lofty mission we set out to create way back when all this started. Repeat customers, raving fans, angry backlashers, commodity shoppers. Oh boy, what a range of loyalty these represent.

Custom 248

Startups Should Focus On Their Net Profit Score Not Potential Promoters

InfoChachkie

Such scores attempt to quantify a company’s overall customer satisfaction by asking customers, "How likely is it that you would recommend our company to a friend or colleague?" The higher a company’s NPS, allegedly the higher its customer satisfaction.

.Net 232

A simple test: “Are we managing like jerks?”

Berkonomics

Will the requested outcome advance any of your goals – or just provide an increment of satisfaction? Are we who issue orders to associates or employees ever acting as jerks? We’d never like to think so, or we wouldn’t do it in the first place.

The Power of the glass half empty

Berkonomics

But imagine this: at the end of a project or period, you get back a client satisfaction survey with a score of 100%. This applies beyond client satisfaction surveys.

LA CEOs: Building High Performing Cultures

SoCal Tech Calendar

The result is industry-leading productivity, innovation, collaboration, and job satisfaction. Thursday, September 14, 2017 -- LA CEOs: Building High Performing Cultures. In this highly interactive session, Carrie Kish Partner and CEO for CultureSync,www.culturesync.net, a management consulting firm specializing in cultural change, executive coaching, and strategy, shows qualified CEO and CFOs how to upgrade their organization. The result is unprecedented collaboration and impact.

Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc. A version of this article previously appeared in Forbes.

Custom 144

Cornerstone OnDemand Launches New Product Offerings

socalTECH

Cornerstone Engage allows companies to measure employee engagement factors, such as sentiment toward office culture and satisfaction with direct managers, according to the company. Santa Monica-based Cornerstone OnDemand has launched a number of new products today, including Cornerstone Realize, a software implementation service, and Cornerstone Engage and Cornerstone Benchmark, two products aimed at employee engagement and benchmarking.

How do you measure your effectiveness as a leader?

Berkonomics

We can invent lots of metrics to measure progress for a leader, including revenue, profit, employee satisfaction, cost containment, percentage of available market, and more. There are many roads to Rio, so they say.

Is ‘servant leadership’ too soft for today’s workforce?

Berkonomics

More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. It’s a term rooted in ancient philosophy. Robert Greenleaf may have been the first to resurrect the concept in his book published in 1970.

3 Reasons SaaS Savvy Entrepreneurs Don’t Build Their Own Portals

InfoChachkie

Thanks to the increasing modularity of SaaS, entrepreneurs can now "snap in" a scalable solution that increases their efficiency while enhancing customer satisfaction. A version of this article previously appeared in Forbes.

SaaS 233

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction.

.Net 184

Newegg Launches New Program For Marketplace Sellers

socalTECH

According to NewEgg, its NewEgg Premier Seller Program includes increased product exposure, enhanced product lists, a "Premier" badge, and other benefits, and can only be applied for by the company's most trusted sellers with the best customer satisfaction ratings. Los Angeles-based NewEgg announced a new program today, aimed at its third party marketplace sellers.

NewEgg 109

eHarmony: We're Number One For Online Marriages

socalTECH

eHarmony also said the study was tops in terms of marital satisfaction, as well as the lowest in terms of divorce and separation. The scientific study studied the marital satisfaction and break ups from both on-line and off-line dating. One interesting tidbit of information that eHarmony did not point out in the study, but is striking, is that people who met through online services--particularly eHarmony--had much higher martial satisfaction than people who met offline.

Achieve Greatness for Yourself, Become Far More Useful to Others

Eric Greenspan

Sometimes it’s merely satisfaction; sometimes it’s a whole lot more. When I started coaching AYSO I was confused, often bewildered. The process is a ton of work and communication is precarious. I usually got my hand slapped by my division administrator for asking a question.

Coach 138

J.D. Powers Sets Chief Digital Officer

socalTECH

Power , the consumer analytics company best known for collecting data on consumer satisfaction in the automotive industry, said it has named Bernardo Rodriguez as its new Chief Digital Officer. Costa Mesa-based J.D. Power said the new position will focus on its "digital transformation", and specifically on new product development, branding, marketing and mergers and acquisitions. Rodriguez joins the company from digital agency Huge, where he was Man‌aging Director of Strategy.

TouchCommerce Takes On Contact Centers

socalTECH

The startup--led by Bernard Louvat--said the new product helps reduce call volume and increase customer satisfaction, by leading customers off traditional call center calls via online, self-service options. Agoura Hills-based TouchCommerce has launched a new product aimed at contact ceners, saying that it has launched a new product called TouchConnect.

Why You Should Put Yourself Out There and Try New Products

Both Sides of the Table

Some people draw satisfaction by pointing at you and saying, “See! In 2006 I started using Facebook and most of my friends & colleagues thought I was strange. They thought it was like MySpace and why did I need a MySpace page?

Manage your bottlenecks!

Berkonomics

The effect of your action is magnified several-fold at the output stage of your business, leading to increased customer satisfaction and increased profits. As a manager, you have a number of critical tasks that are general to your position as opposed to specific to your industry.

Happy Returns Expands In Person Returns At Paper Source

socalTECH

Santa Monica-based Happy Returns , which is helping e-commerce retailers provide a better level of customer satisfaction, is expanding its network of locations in an extension of a deal with the Paper Source. According to the two companies, they are expanding a partnership where Paper Source is hosting Return Bars in its stores. The extension means that Happy Returns' in-person return service for online retailers is now available at 125 Paper Source stores, nationwide.

A Startup’s Net Profit Score Is More Important Than Its Net Promoter Score

InfoChachkie

Created by consultants to generate additional fees, such scores attempt to rate a company’s overall customer satisfaction. The higher your company’s NPS, allegedly the higher your customer satisfaction. “You miss 100% of the shots you never take.”. Wayne Gretzky.

.Net 194

Better is the Enemy of Good Enough.

Berkonomics

One designer, one engineer, one developer seeking to achieve a degree of perfection to meet a personal level of satisfaction is capable of derailing an entire complex project. Getting any product to market is an act composed of a series of compromises in quality, product perfection, feature-functionality, and cost effectiveness.

Car Door Slam Or Spare Tire? Should Startups Build For Buyers Or Users?

InfoChachkie

However, they clearly have a long term impact on the customer’s overall satisfaction and thus their propensity to purchase additional products in the future. A version of this article previously appeared Forbes.

SaaS 144

Beachmint, PandoDaily Battle Over Story

socalTECH

According to the LA Times, the two are now in a "bitter fued", with Beachmint demanding a formal retraction of the story--and considering a lawsuit--after the PandoDaily hedged its coverage, and refused to retract and correct the story to the satisfaction of Beachmint.

Brighter: More Than 75,000 Dentists Now On Platform

socalTECH

Brighter said that dentists who are in health insurance networks are using the service to highlight their strengths to new patients and take advantage of its "Brighter Score", which rates dental providers based on pricing, patient satisfaction, and other factors. Santa Monica-based Brighter , the dental healthcare company led by startup veteran Jake Winebaum, said this morning that it now has almost 75,000 dentists on its marketplace.

You Are Never Too Old To Learn To Surf (aka: Don’t Be Afraid To Suck)

InfoChachkie

It wasn''t until I turned 50 that I fully adopted basketball legend John Wooden''s definition of victory: "Success is peace of mind which is a direct result of self-satisfaction in knowing you did your best to become the best you are capable of becoming.".

Quest Software Stockholders Give Nod To Dell Acquisition

socalTECH

Quest said the closing of the transaction is still subject to the satisfaction and waiver of remaining closing conditions. The $2.4 billion acquisition of Aliso Viejo-based Quest Software has been approved by Quest's stockholders, the firm said Tuesday afternoon, after a meeting of the company's stockholders. The approval is one more step along a lengthy approval process for the acquisition, which was originally announced in July.

HomeHero, Cedars-Sinai Link On Patient Transition Program

socalTECH

According to HomeHero and Cedars-Sinai, the new program will help transition patients from the hospital to home, with the goal of reducing inpatient readmissions, raising patient satisfaction and improving health outcomes. Santa Monica-based HomeHero , the home care technology and services startup founded by Kyle Hill and Mike Townsend, has linked up with Cedars-Sinai to launch a new program called Safe Transition Home.