Trending Sources

Here Comes New Ideas from BPM

Tech Zulu Event

Following are some of the powerful benefits of using business management software to transform business processes in a manner that produces the type of results that will improve a company’s customer satisfaction rating.

Ideas 28

Comparably Contrasts Pay Satisfaction Between Women and Men

socalTECH

Punchcard | Rewarding Loyal and Providing Incentives

Tech Zulu Event

Android Apps & Software Featured iOS iPhone customer satisfaction idealab incentives Marketing punchcard rewards programs

Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

Sure You Track Satisfaction, But Whose Success Are You Monitoring? These teams gauge customer satisfaction by tracking net promoter scores, customer churn, renewal rates, etc. A version of this article previously appeared in Forbes.

Startups Should Focus On Their Net Profit Score Not Potential Promoters

InfoChachkie

Such scores attempt to quantify a company’s overall customer satisfaction by asking customers, "How likely is it that you would recommend our company to a friend or colleague?" The higher a company’s NPS, allegedly the higher its customer satisfaction.

.Net 93

Brighter: More Than 75,000 Dentists Now On Platform

socalTECH

Brighter said that dentists who are in health insurance networks are using the service to highlight their strengths to new patients and take advantage of its "Brighter Score", which rates dental providers based on pricing, patient satisfaction, and other factors. Santa Monica-based Brighter , the dental healthcare company led by startup veteran Jake Winebaum, said this morning that it now has almost 75,000 dentists on its marketplace.

PC Mall Opens Daily Deals Site

socalTECH

PC Mall said that its focus with OnSale is helping provide long term profitability and satisfaction to its merchant partners. Torrance-based PC Mall , the IT solutions provider and catalog retailer, said today that it has officially opened up its OnSale daily deals business.

Car Door Slam Or Spare Tire? Should Startups Build For Buyers Or Users?

InfoChachkie

However, they clearly have a long term impact on the customer’s overall satisfaction and thus their propensity to purchase additional products in the future. A version of this article previously appeared Forbes.

SaaS 42

You Can’t Teach People To Be Entrepreneurs, But Entrepreneurs Can Be Taught

InfoChachkie

I am proud that students who express satisfaction with my classes also note that they involve a significant time commitment. A version of this article previously appeared in Forbes.

A simple test: “Are we managing like jerks?”

Berkonomics

Will the requested outcome advance any of your goals – or just provide an increment of satisfaction? Are we who issue orders to associates or employees ever acting as jerks? We’d never like to think so, or we wouldn’t do it in the first place.

You Are Never Too Old To Learn To Surf (aka: Don’t Be Afraid To Suck)

InfoChachkie

It wasn''t until I turned 50 that I fully adopted basketball legend John Wooden''s definition of victory: "Success is peace of mind which is a direct result of self-satisfaction in knowing you did your best to become the best you are capable of becoming.".

Betterworks Plans Expansion To OC, San Diego, Austin, and NYC

socalTECH

Booyah, Brightroll, Chegg, Evernote, Dailybooth, Formspring, Get Satisfaction, Inner Circle Labs, Klout, Miso, Nokia, Parisoma, Plancast and Twilio. Santa Monica-based BetterWorks , the provider of a technology based, employee fringe benefits programs, said today that it is planning to expand to Orange County, San Diego, Austin, and New York in the next month.

Echo Labs Wins “Quick Pitch” Contest with Digital Hybrid Microscope

Xconomy

Founder Jill Bigelow (who is not related to me) said the brace includes a removable heat or ice pack feature that provides increased mobility, mood, and birth satisfaction.

Nervana’s $400M+ Buyout Reflects Key Tech Trend in Machine Learning

Xconomy

On the day after Intel announced its acquisition of San Diego machine learning startup Nervana Systems, investor Steve Jurvetson told me he was feeling a sense of satisfaction about a call he made three years ago, and how it has been playing out.

Nine Startup Tips From Walt Disney

InfoChachkie

Even if you fail to achieve your financial goals, at least you will have the satisfaction of doing something you enjoy and you will never have to ask yourself, " What If? " Note: This is an installment in the Iconic Advice series.

Tips 128

Don’t Do Tequila Shots With Your Mentor

InfoChachkie

Be Sharing - Mentors are often motivated by the satisfaction they derive from vicariously sharing in your success. A version of this article previously appeared on Forbes. Note: This is part II of a series exploring the power of mentorships. Access part I HERE.

Who cares about customer loyalty?

Berkonomics

Well, how about the satisfaction that – at least for some of our customers – we have achieved that lofty mission we set out to create way back when all this started. Repeat customers, raving fans, angry backlashers, commodity shoppers. Oh boy, what a range of loyalty these represent.

What I Learned In 2015: Lief Morin, KeyInfo

socalTECH

His role is to ensure KeyInfo retains its technological leadership and remains focused on client satisfaction.

Punchcard | Rewarding Loyal and Providing Incentives

Tech Zulu Event

Android Apps & Software iPhone customer satisfaction idealab incentives Marketing punchcard rewards programs

Why You (And Your Employees) Have To Work

InfoChachkie

After an exhausting and exhilarating 13-years as a senior startup executive, I looked back on my career with satisfaction, having helped several companies create significant wealth, including: Computer Motion: IPO and later sold to Intuitive Surgical $148 million.

How to Deliver More Software Projects On Time

Both Sides of the Table

For engineering it focuses one’s energy on a critical date and there is the satisfaction of being able to see the immediate results of your hard work in front of a large audience. There’s an old joke in software development, “How much time does it take to design software?”

Insights: Turning Soft on Social Entrepreneurship

socalTECH

But I remember her dedication and something more I could sense: she was enjoying a supreme sense of satisfaction as she fulfilled her ambitious dreams.

SaaS Subcriptions Are Great – TranSaaSional Pricing Is Better

InfoChachkie

The goal of these meetings should be twofold: (i) to remain apprised of changes within your customer''s organization that might allow you to deliver additional value, and (ii) to stay apprised of the customer''s satisfaction level and reduce the risk they may abandon you for an alternative solution.

SaaS 45

One Book Every Entrepreneur Should Own

Both Sides of the Table

They gain satisfaction and status from knowing “stuff” and one-upping other men in sharing and debating facts. Brad Feld seems to write books faster than I can read and write about them.

Is ‘servant leadership’ too soft for today’s workforce?

Berkonomics

More important, a servant leader involves employees in the process of decision–making, focusing upon the performance and satisfaction of employees. It’s a term rooted in ancient philosophy. Robert Greenleaf may have been the first to resurrect the concept in his book published in 1970.

September SCribe Is Here

Technology Council

Check out the latest edition of the SCribe Newsletter. Catch up on the latest news, see our upcoming event schedule, or visit the Websites of the sponsors that make this all possible. VentureNet tickets will sell out soon - so don’t wait to secure your seats! www.VentureNet.org Here are quick links to the feature articles in this issue: Term Sheet

A Major Step In Gender Equality – Rentable Bridesmaid Dresses

InfoChachkie

We keep our eye on a handful of metrics, but we’re focused on customer satisfaction. A version of this article previously appeared on Forbes. Always the bridesmaid? While it still emotionally sucks, at least it will no longer break the bank; that is, if Kelsey Doorey has it her way.

Startup Children – How To Parent An Entrepreneur (Part II) - Sales Advice From Dr. Seuss

InfoChachkie

his commission, the Prospect’s satisfaction and his company’s revenue) more than compensates him for the short-term discomfort associated with a rejection born of ignorance. Note: This is part II of a five part series.

Sales 43

Startup Lessons From The Beatles’ Biggest Failure

InfoChachkie

Years later the Beatles recalled their rejection by Decca with bitter satisfaction. A version of this article previously appeared on Inc. The words "failure" and "the Beatles" seldom appear in the same sentence.

The Evolution of the App Stores

Xconomy

In announcing the reviews API, Google presented customer case studies of numerous publishers who shared a lot of evidence that talking to their customers has significantly improved their app ratings, customer satisfaction, and retention.

10 Reasons To Start A Company In An Economic Downturn

InfoChachkie

The bargain that yields mutual satisfaction is the only one that is apt to be repeated.”.

LeanLA Presents: Beware of False Prophets

Tech Zulu Event

He gave his talk (with plenty of jokes and punchlines to keep it light-hearted) with a level of certainty of someone who’s given similar advice to many others, on some cases been ignored, and probably had the satisfaction of having a few ‘I told you so’s.

Better Business Bureau? For who?

Eric Greenspan

Even better, we resolved all of them to full satisfaction and refunded all monies requested. How many BBB logos are there? What is the Better Business Bureau? It’s not a government agency. It’s not policed by a government agency. It’s not even run like a top down corporation.

Interview with Mike Whitmire, CEO and Co-founder, FloQast

socalTECH

If you read our reviews and customer satisfaction scores, it's very clear we've found product market fit. For today's interview, we sat down and talked with Mike Whitmire , the CEO and Co-founder of Los Angeles-based FloQast (www.floqast.com), a developer of financial close management software for enterprise accounting. Mike tells us about the company, who uses its software, as well as how he was initially turned away from the Amplify.LA

Better is the Enemy of Good Enough.

Berkonomics

One designer, one engineer, one developer seeking to achieve a degree of perfection to meet a personal level of satisfaction is capable of derailing an entire complex project. Getting any product to market is an act composed of a series of compromises in quality, product perfection, feature-functionality, and cost effectiveness.

Newegg Launches New Program For Marketplace Sellers

socalTECH

According to NewEgg, its NewEgg Premier Seller Program includes increased product exposure, enhanced product lists, a "Premier" badge, and other benefits, and can only be applied for by the company's most trusted sellers with the best customer satisfaction ratings. Los Angeles-based NewEgg announced a new program today, aimed at its third party marketplace sellers.

At The Pool Pivots to Mobile Only & Ditches Common Interests to Proximity

Tech Zulu Event

A new study from the University of Michigan psychologist Ethan Kross shows that online social media is having a significantly negative effect contributing to loneliness and reducing overall life-satisfaction.

7 Startup Lessons from NBA Finals

Tech Zulu Event

Such an approach will increase overall satisfaction of your startup team as you empower these leaders with the influence to affect the bottom line.

Coach 31

Interview with Jeb Spencer, TVC Capital

socalTECH

Last week, El Segundo-based Accordent Technologies , a developer of webcasting and presentation services and software, was acquired by Polycom, in a $50M deal. The firm's investor was San Diego-based TVC Capital , which invested only $4M in total in Accordent before it was acquired.

HomeHero, Cedars-Sinai Link On Patient Transition Program

socalTECH

According to HomeHero and Cedars-Sinai, the new program will help transition patients from the hospital to home, with the goal of reducing inpatient readmissions, raising patient satisfaction and improving health outcomes. Santa Monica-based HomeHero , the home care technology and services startup founded by Kyle Hill and Mike Townsend, has linked up with Cedars-Sinai to launch a new program called Safe Transition Home.