Trending Sources

TigerText Signs Chicago Customer

socalTECH

Santa Monica-based secure messaging app developer TigerText , which provides secured text messaging for the enterprise and healthcare markets, has signed up a customer in Chicago. tigertext chicago secure messaging texting healthcare enterprise customerFinancial impact of the win was not announced. READ MORE>>.

This Startup Hacked LinkedIn To Recruit Customers & Reduce Churn

InfoChachkie

However, savvy startups can leverage LinkedIn to create a customer acquisition and a churn reduction tool. Follow The People. There’s no excuse.

Marketing Crushes Customer Experience through Data. DUN dun dun!

Tech Zulu Event

Apparently, the key to growth is the relationships that you may have with customers and suppliers. ” Is it really that disruptive though?

ReachLocal Trumpets Marketing Automation Customer List

socalTECH

ReachEdge helps small and medium sized businesses with their online marketing efforts, including managing their website, advertising, SEO, lead management, and tracking of customer acquisition efforts. reachlocal marketing automation customers leads software The product had been launched in September of 2013. READ MORE>>.

Your Customer Success Team Is Focusing On The Wrong Definition Of Success

InfoChachkie

He started by stating, “We track customer success.” Many companies create customer success teams to onboard and upsell customers.

Insights: Gaining and Maintaining High-Value Customers in Today's Marketplace

socalTECH

Read the rest of Gaining and Maintaining High-Value Customers in Today's Digital Marketplace. More.). READ MORE>>.

Customer Validation - 33 Great Articles

SoCal CTO

I’m going to take that thought out into the field and validate it with my customers." Customer Validation 101. Beware of Mentors.

Tealium Adds $35M to Expand Technology, Sharpen Customer Focus

Xconomy

Tealium, a San-Diego startup that provides online advertising tag management and marketing services for enterprise customers, has raised $35 million in a growth financing deal intended to expand its technology and market reach. We help our customers weave together all the data across all of their data streams,” Lunsford said.

If You Don’t Respect Your Customers You Won’t Be Successful

Both Sides of the Table

I spend a lot of time with startups and thus hear many companies talk about their approach to sales and their interactions with customers. From these meetings you can really tell the leaders that care deeply about their customers and those the look down on them. You’d be very wrong. Starting with a positive. Gold dust.

Custom 109

Attract A MILLION New Customers Overnight with YouTube Marketing – Literally

Tech Zulu Event

YouTube was not a hobby; it meant sales, it meant building customer relationships, it meant managing product inquires. YESTERDAY. Relatability.

E-commerce’s Changing Landscape | Customization

Tech Zulu Event

As customers shift online, retailers have no choice, to not only follow suit, but to adapt to their changing demands.

CheckAlt Scores Four New Credit Union Customers

socalTECH

Los Angeles-based CheckAlt , the developer of payment processing technology led by serial entrepreneur Shai Stern, said this week that it has signed on four new credit union customers for its mobile deposit technology. Financial impact of the win was not announced. READ MORE>>. software financial banking payment mobile union credit checkalt

Do Not Obsess On Names – Obsess On Delivering Awesome Customer Value

InfoChachkie

Instead, expeditiously pick a reasonable moniker and then get back to work delivering value to your customers. Expertcity was initially named to reflect the company’s “marketplace for services,” which enabled independent, global experts to directly access customers’ computers and fix their technical problems. Really? Name Game.

Vonjour | Connecting Your Business with Your Customers

Tech Zulu Event

Without it, the business wouldn’t have a way to connect with each other and their customers. Companies that yield bad customer service.

Customer Support Training | What is excellent customer service?

Tech Zulu Event

Excellent customer service isn’t just something that happens from company to consumer. Customer service starts within a company.

Who cares about customer loyalty?

Berkonomics

Repeat customers, raving fans, angry backlashers, commodity shoppers. Customers hate this, especially when they have a complaint.

How to Know When to Sell vs. When to Market to Customers

Both Sides of the Table

You know exactly when you want to sell to this customer and presumably it’s this quarter! Unique Selling Proposition. Compelling Event.

SG Biofuels Gains Customers

socalTECH

San Diego-based SG Biofuels , the developer of specialized seed crops for biofuels, said today that it has inked a number of customers for its hybrid Jatropha seed. Names and financial impact of the customer deals was not disclosed. SG Biofuels is backed by Life Technologies and others. READ MORE>>.

ServiceNow Customer Wins Award In Australia

socalTECH

Enterprise IT cloud sofwtare developer ServiceNow reports this morning that one of its customers has scored a big award in Australia. servicenow customer australia management software According to ServiceNow, Orica, a provider of. Orica has 15,000 employees. ServiceNow said Orica is using its product to improve its IT performance.

TouchCommerce Wins German Customer

socalTECH

Agoura Hills-based TouchCommerce , the provider of online chat services and products aimed at e-commerce retailers, reported today that it has partnered with German travel operator FTI, to provide a chat feature to FTI''s 5vorFlug brand page. Financial impact of the deal was not disclosed. READ MORE>>.

Guidance Sofware Reveals Federal Customers

socalTECH

guidance software government federal customers electronic discovery digital forensicsREAD MORE>>.

OpenX Names Chief Customer Officer

socalTECH

Los Angeles-based online and mobile advertising technology provider OpenX announced this morning that it has named Tish Whitcraft as the company''s new Chief Customer Officer. OpenX said that Whitcraft will head up OpenX''s partner services team, which includes support, sales engineering, and customer operations. READ MORE>>.

Yahoo 16

JustEnough Gets Customer

socalTECH

Newport Beach-based JustEnough Software , a developer of a cloud-based app for managing customer demand and inventory planning, said this morning that it has been selected by a retailer. According to the company, Journelle is using its products for forecasting customer demand, planning inventory, and optimizing purchasing. READ MORE>>.

Virgin Galactic Signs 500th Customer

socalTECH

Branson announced Ashton Kutcher as the 500th customer on his blog Monday. Tickets on the spacecraft go for $200,000. READ MORE>>.

Are you an old school customer marketer?

Berkonomics

Both of these time–honored methods of reaching our customers have worked for as long as there was print and radio–TV to get the message out.

EdgeCast Trumpets Customer Gains

socalTECH

Santa Monica-based content delivery network provider EdgeCast Networks said Friday that it now has more than 2000 customers, or more than double the number of customers from the previous year, as of the close of 2010. The firm said those customers include AdColony, Dreamstime, SlashGear, StreamCity, and Tumblr. READ MORE>>.

The “drop dead” question for a customer survey

Berkonomics

But do include at least one specific question about your product to be sure the respondent is an actual customer. What a great test. Growth!

Netflix Redux: Is It Ever OK to Fire Your Customers?

Both Sides of the Table

Some customer segments value the DVD business and these may be more price sensitive. We need video reel to show customers that you care.

Nirvanix Targets Iron Mountain Customers

socalTECH

Nirvanix said it currently has over 1,200 companies using its cloud backup software. Nirvanix offers up backup and cloud storage services to companies.

Silicon Beach Report Aug. 1: Petnet’s System Goes Down, Angers Customers

L.A. Business Journal

Petnet’s system goes down and angers customers, Technicolor to Launch virtual and augmented reality center, Virgin Galactic Gets Flight Testing License, and more

Rubicon Project Hails Growth, New Customers

socalTECH

The startup says it added more than 200 new publishers and 100 new buyer channels for the six months ended March 31, 2013, and that its customers now include more than 500 of the world''s premium publishers, including eBay UK, Time, ABC News, the Wall Street Journal, Tribune Company, Virgin Media, People, Universal and many others.

Small Business Marketing | Get Customers versus Get Leads

Tech Zulu Event

Having paying “Customers” is what makes the cash register roar. You can even create them a custom video page using Say Hello There.

EdgeCast Reports Customer, Traffic Growth

socalTECH

Santa Monica-based EdgeCast , the content delivery network provider, is reporting this morning that it now has more than 3,000 customers using its services. EdgeCast said around 1,000 of those customers were added in the last six months, and included ShoeDazzle, Yellowbook, and AllSaints. billion objects per hour via its network.

AnyMeeting Targets Business Customers With New iPhone App

socalTECH

Orange County-based web and video conferencing tools developer AnyMeeting said Wednesday that it has launched a new, iPhone application, which is targeted at business users. According to AnyMeeting, the new iPhone app follows similar apps the company recently released for the iPad and Android. The new iPhone app is free. READ MORE>>.

Sony Online Entertainment: Customer Data Stolen

socalTECH

The revelation follows last week's hacking of Sony's PlayStation Network and other services. READ MORE>>.

TigerText Hits 250 Healthcare Customers

socalTECH

The firm, which provides secure text messaging for enterprise customers, says it more than doubled its customers in the last three months due to demand from the healthcare industry. TigerText's text messaging services are encrypted and HIPAA compliant. The company is venture backed by Easton Capital and New Science Ventures.

Fliptu Becomes Ampsy, Signs Up Darius Rucker As A Customer

socalTECH

Los Angeles-based social aggregation tool developer Fliptu said today that it has rebranded the company as Ampsy , and also integrated its software with Hootsuite. The reasoning behind the rebranding was not given. READ MORE>>. fliptu ampsy darius rucker software social marketing influencer southernstyletour

Tool 22

MindTouch Picks Up $12M For Customer Self Service Software

socalTECH

San Diego-based MindTouch , a developer of software-as-a-service tools to help companies create self-service, customer support sites, has raised $12M in a Series A funding. MindTouch's software provides customer support search tools, product information, and more to end users. READ MORE>>.

Master of Customer Acquisition, Matt Coffin, On Startups …

Both Sides of the Table

He is very hands-on and helpful – especially for any company looking into customer acquisition. The answer? Something so simple.

RightSignature, Customer Sued By RPost

socalTECH

Santa Barbara-based RightSignature , the provider of electronic signature services, as well as one of its customers--Farmers Insurance--has just been sued by competing electronic signature service RPost. RightSignature announced the addition of Farmer's Insurance as a customer in May of last year. The lawsuit Rmail Limited et al v.