Startup Professionals Musings

NOVEMBER 10, 2021

Make sure that metrics and goals are set up front, and not modified as the project progresses. If you demand accountability, but expect to make every decision, both of you will fail. If key metrics and expectations rely on results from another group, then you have a conflict which prevents accountability from either group.

Startup 132

Startup Training Metrics Examples 132

Startup Professionals Musings

SEPTEMBER 22, 2023

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

JANUARY 8, 2021

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

JUNE 21, 2013

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.

Customer 92

Customer Custom Startup Services 92