5 Keys to a Customer Centric Organization
SoCal Tech Calendar
MARCH 6, 2009
In a recent study of 665 companies worldwide, Gartner found that less than 5 percent of businesses have successfully implemented "customer centric" approaches. The net effect is that customer-focused efforts have deteriorated during the past year. Thursday, March 12, 2009 -- 5 Keys to a Customer Centric Organization.
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