Celebrating the Life and Work of Tony Hsieh
Tech.Co
DECEMBER 4, 2020
Under Hsieh’s leadership, Zappos revolutionized the apparel industry, and e-commerce in general, by being one of the first to prioritize customer satisfaction and service. For example, removing the friction of mistakes and extra costs by sending a customer shoes in 3 sizes to see which fit best, with easy and free returns for everything.
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