Celebrating the Life and Work of Tony Hsieh
Tech.Co
DECEMBER 4, 2020
Under Hsieh’s leadership, Zappos revolutionized the apparel industry, and e-commerce in general, by being one of the first to prioritize customer satisfaction and service. 2012: Tony Hsieh interviewed about the Downtown Project. He knew that statistically, not all new endeavors would work out, but that was ok.
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