Startup Professionals Musings

OCTOBER 8, 2018

As a long-time advisor to entrepreneurs and business owners, I rarely find someone who doesn’t proclaim that the business world is changing rapidly, with new technology, new customer expectations, and new cultures. Others still routinely have phone hold queues for customer contact that can last up to an hour, with no alternative options.

Technical Review 84

Technical Review Customer Custom Startup 84

Startup Professionals Musings

JULY 25, 2018

In fact, most see a more direct relationship between customers and their business success, so employee focus by default will end up in third place. Once this product-first, customer-second, and employee-last culture is set, it is extremely hard to change. Establish metrics on the culture, as well as the product. Start today.

Metrics 57

Metrics Startup Netflix Customer 57

Startup Professionals Musings

JANUARY 9, 2019

Yet if you run a business, you know things won’t get done, and most customers won’t buy, unless they trust you. According to current reports , both your employees and your customers have to feel they know you, and you know them, before levels of trust can accrue. Make sure your team and your customers have a role.

Customer 92

Customer Custom Mentor Training 92