Startup Professionals Musings

SEPTEMBER 22, 2023

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

JANUARY 8, 2021

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

JUNE 21, 2013

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price.

Customer 92

Customer Custom Startup Services 92