Startup Professionals Musings
NOVEMBER 25, 2022
By contrast, Edison persevered and designed a working light bulb after thousands of failures. You will learn to recognize that some friends and colleagues are always downers, and get their satisfaction from snuffing out your aspirations through negative thinking. Don’t let anyone kill your dreams and passion.
Startup Professionals Musings
SEPTEMBER 22, 2023
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. Make sure you know and communicate well exactly what you mean by high-quality service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Startup Professionals Musings
JANUARY 8, 2021
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. Make sure you know and communicate well exactly what you mean by high-quality service.
Startup Professionals Musings
JUNE 18, 2017
Design a structure flexible enough for change. Hire, coach, and train everyone on the team to focus on communication. Part of employee satisfaction is having a well-understood purpose, but they also have to enjoy the execution. A focus on one without the other doesn’t bring personal satisfaction, or financial gain.
Startup Professionals Musings
JULY 18, 2015
A client relationship suggests that the consultant is in charge, whereas the customer designation recognizes the more modern model of the customer in control. It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers. Treat a startup as a customer, not a client.
Startup Professionals Musings
APRIL 8, 2013
Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Design your organization for what it needs to win. Training is coaching, rather than criticizing, to improve the outcome next time. Be clear about what you stand for, inside and outside your company.
Startup Professionals Musings
JUNE 21, 2013
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. Make sure you know and communicate well exactly what you mean by high-quality service.
Expert insights. Personalized for you.
122 
Let's personalize your content