Startup Professionals Musings

SEPTEMBER 22, 2023

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

JANUARY 8, 2021

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

JUNE 21, 2013

Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. A well-designed service delivery process will make you easy to do business with. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

APRIL 8, 2013

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Design your organization for what it needs to win. Training is coaching, rather than criticizing, to improve the outcome next time. Be clear about what you stand for, inside and outside your company.

Startup 101

Startup Training Study Customer 101

Startup Professionals Musings

MARCH 4, 2012

Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Design your organization for what it needs to win. Training is coaching, rather than criticizing, to improve the outcome next time. Be clear about what you stand for, inside and outside your company.

Training 109

Training Startup Study Customer 109

InfoChachkie

OCTOBER 24, 2011

In this study, the subjects were required to suffer extreme embarrassment, before they were allowed to join a discussion group that, by design, offered little value to its members. John Wooden, US basketball coach. The bargain that yields mutual satisfaction is the only one that is apt to be repeated.”. Measure Thrice, Cut Once.

Company 257

Company Companies Startup Study 257