Startup Professionals Musings
SEPTEMBER 22, 2023
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price. Know your customers intimately.
Startup Professionals Musings
JANUARY 18, 2023
With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. This means real customer value emphasis in all interactions and marketing, versus low price and price concessions. Inflexible processes.
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Startup Professionals Musings
JANUARY 8, 2021
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. Train and coach continuously. In the past, competitive advantage was all about economies of scale, advertising power, and service versus price. Know your customers intimately.
Startup Professionals Musings
JULY 30, 2023
Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. As an A-Player or an entrepreneur, the focus of work must not be on hours spent, but time and cost savings without micro-management.
Startup Professionals Musings
JUNE 17, 2022
You need other people with skills that complement yours, are not “yes” people, and have relevant experience rather than a low price-tag. Too many business people let the daily challenges cause them to revert to emotional and autocratic demands, failure to communicate, and inability to coach and mentor team members.
Startup Professionals Musings
NOVEMBER 9, 2020
Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. As an A-Player or an entrepreneur, the focus of work must not be on hours spent, but time and cost savings without micro-management.
Startup Professionals Musings
DECEMBER 7, 2019
I found some good guidance on this subject in a new book, “ The Leader You Want To Be ,” by Amy Jen Su, a managing partner in an executive coaching and leadership development firm. I get much more satisfaction, and can provide more realistic help, in steering you through specific pricing, organizational, or competitive challenges you face.
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