Coach Competition Pricing Satisfaction 
Startup Professionals Musings
SEPTEMBER 22, 2023
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.
Startup Professionals Musings
JANUARY 18, 2023
In this context, even “satisfied” is only a “meets-minimum,” and does not put you ahead of your competition. With pervasive access to social media, customers no longer differentiate poor product repair and replacement from a poor shopping experience or customer usage satisfaction. This results in more profits and growth for you.
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Startup Professionals Musings
JANUARY 8, 2021
Train them fully, give them authority, make them accountable, and tie their pay to customer satisfaction. It must be understandable, written down, and verifiable, with regular measurements and metrics to make it real, benchmarked against the competition. Train and coach continuously. Know your customers intimately.
Startup Professionals Musings
JULY 30, 2023
Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. In this highly competitive world, no growth means falling behind, as a business or in your career.
Startup Professionals Musings
JUNE 17, 2022
As with most investors and advisors, I always look first at some key personal characteristics and leadership strategies that I find often make you a more likely survivor and winner in the highly competitive world of businesses, both new and mature. Surround yourself with a competent team and advisors.
Startup Professionals Musings
NOVEMBER 9, 2020
Even if you were an “A-Player” in your previous organization (top 10-percent performer, high integrity, exceeds on commitments), you had peers and executives around you to provide coaching and keep you centered. In this highly competitive world, no growth means falling behind, as a business or in your career.
Startup Professionals Musings
DECEMBER 7, 2019
I found some good guidance on this subject in a new book, “ The Leader You Want To Be ,” by Amy Jen Su, a managing partner in an executive coaching and leadership development firm. I get much more satisfaction, and can provide more realistic help, in steering you through specific pricing, organizational, or competitive challenges you face.
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