Coach Customer Design Satisfaction 
Startup Professionals Musings
SEPTEMBER 22, 2023
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.
Startup Professionals Musings
JANUARY 8, 2021
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience has not improved. You have to start with hiring only people who are willing and able to make serious customer service happen.
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Startup Professionals Musings
NOVEMBER 25, 2022
By contrast, Edison persevered and designed a working light bulb after thousands of failures. You will learn to recognize that some friends and colleagues are always downers, and get their satisfaction from snuffing out your aspirations through negative thinking. Don’t let anyone kill your dreams and passion.
Startup Professionals Musings
JUNE 21, 2013
Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. You have to start with hiring only people who are willing and able to make serious customer service happen.
Startup Professionals Musings
JUNE 18, 2017
If team members and customers can’t relate to your purpose, or don’t agree with it, your business will not thrive. It’s important to involve your team in the definition of purpose, and agree it is consistent with a viable business model, including opportunity, customer need, and a positive return.
Startup Professionals Musings
JULY 18, 2015
Treat a startup as a customer, not a client. A client relationship suggests that the consultant is in charge, whereas the customer designation recognizes the more modern model of the customer in control. It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers.
Startup Professionals Musings
APRIL 8, 2013
Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” The best way to be clear about them is to regularly engage team members, customers, and suppliers. Design your organization for what it needs to win. People follow what you do, not what you say.
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