Startup Professionals Musings

SEPTEMBER 22, 2023

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Train and coach continuously. Know your customers intimately.

Competition 99

Competition Services Startup Training 99

Startup Professionals Musings

JANUARY 8, 2021

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Train and coach continuously. Know your customers intimately.

Startup 154

Startup Training Customer Custom 154

Startup Professionals Musings

JUNE 18, 2017

Today I find that some entrepreneurs, are putting all their focus on a social or environmental cause, and perhaps naively expect that purpose alone will lead to a sustainable business. Design a structure flexible enough for change. Hire, coach, and train everyone on the team to focus on communication.

Satisfaction 56

Satisfaction Customer Custom Startup 56

Startup Professionals Musings

JUNE 21, 2013

Young entrepreneurs and startups, in particular, often remain naively unfocused, despite their passion, of what it takes to provide the high-quality service expected. It’s a tough job, and inexperienced entrepreneurs just don’t know where to start, and how to do it. Train and coach continuously. Know your customers intimately.

Customer 92

Customer Custom Startup Services 92

Startup Professionals Musings

JULY 18, 2015

A client relationship suggests that the consultant is in charge, whereas the customer designation recognizes the more modern model of the customer in control. It also highlights all aspects of required customer service, satisfaction, loyalty and referrals to peers. Treat a startup as a customer, not a client.

Services 100

Services Startup Software Review Social Media 100

Startup Professionals Musings

APRIL 8, 2013

One of the big advantages of being an entrepreneur and starting your company from scratch is that you get to set the culture, which is much easier than changing the culture of an existing business. Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Train all the time.

Startup 101

Startup Training Study Customer 101

Startup Professionals Musings

MARCH 4, 2012

One of the big advantages of being an entrepreneur and starting your company from scratch is that you get to set the culture, which is much easier than changing the culture of an existing business. Mission statements tend to be narrow, business oriented statements such as “Be the leader in customer satisfaction.” Train all the time.

Training 109

Training Startup Study Customer 109