Class Competition Sales Satisfaction 
Startup Professionals Musings
MAY 9, 2022
Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition. No more gamed employee satisfaction surveys.
Startup Professionals Musings
SEPTEMBER 1, 2023
The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint. Your competition is global, so today’s customers are demanding world-class service. Set the expectation for continuous improvement.
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Startup Professionals Musings
DECEMBER 13, 2020
The challenge is to transform and hardwire your entire team to think in these terms, rather than the default focus on distinct towers of product quality, closing the sale, or fixing a complaint. Your competition is global, so today’s customers are demanding world-class service. Set the expectation for continuous improvement.
Startup Professionals Musings
AUGUST 16, 2019
Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition. No more gamed employee satisfaction surveys.
Startup Professionals Musings
AUGUST 27, 2017
Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition. No more gamed employee satisfaction surveys.
Startup Professionals Musings
DECEMBER 29, 2014
Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to out-behave and outperform your competition. No more gamed employee satisfaction surveys.
Startup Professionals Musings
SEPTEMBER 1, 2013
Outbehave Your Competition to Create Customers for Life ,” offers eight key principles for defining and managing the experience to keep it consistent and profitable: Keep every employee on stage, delivering an experience. They have to outbehave and outperform your competition. No more gamed employee satisfaction surveys.
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