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This Week in Venture Capital – Episode 3

Both Sides of the Table

I’m always grateful when people point them out. Assistly “Multi-channel customer support and management service&# – this is another industry I love and I specifically love the team at Assistly. They have done 3 startups in the customer support space and one that wasn’t.

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Interview with Jerry Jao, Retention Science

socalTECH

How to you better convert web visitors into customers? That's exactly what Retention Science (www.retentionscience.com), the latest firm out of the MuckerLab acceleartor, helps e-commerce companies do. Jerry Jao, the CEO of Retention Science, tells us how the firm is using big data to help e-commerce firms convert more customers.

Commerce 196
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What Entrepreneurs Can Learn From The Grateful Dead

InfoChachkie

Grateful Dead Bootlegs. Record executives were dumbfounded by the Grateful Dead’s strategy of encouraging their Deadhead fans to create and share bootlegs of their live performances. Instead of attending one show, the Grateful Dead’s fans routinely went to several, in some cases following the band on tour and attending dozens of shows.