Startup Professionals Musings
NOVEMBER 5, 2021
If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. Not just degrees, but loading up on books, business journals, and blogs that your top executive favors. You attitude and the clothes you wear assert your authority to subordinates, peers, the media, and customers.
InfoChachkie
MARCH 23, 2015
A version of this article previously appeared in the Wall Street Journal. A company''s Net Promoter Score (NPS) is a beloved metric slavishly tracked and reported by product marketing and customer support executives of both established and nascent enterprises. The higher a company’s NPS, allegedly the higher its customer satisfaction.
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Startup Professionals Musings
JANUARY 18, 2019
If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. Not just degrees, but loading up on books, business journals, and blogs that your top executive favors. You attitude and the clothes you wear assert your authority to subordinates, peers, the media, and customers.
Startup Professionals Musings
AUGUST 8, 2014
Customer-facing services, like call centers, should rarely be outsourced. You cant isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. Look at internal services versus external services. Marty Zwilling.
Startup Professionals Musings
SEPTEMBER 6, 2013
If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. Not just degrees, but loading up on books, business journals, and blogs that your top executive favors. You attitude and the clothes you wear assert your authority to subordinates, peers, the media, and customers.
Startup Professionals Musings
JANUARY 14, 2017
If you see a customer service problem hurting the company, step up proactively with a proposal to fix it. Not just degrees, but loading up on books, business journals, and blogs that your top executive favors. You attitude and the clothes you wear assert your authority to subordinates, peers, the media, and customers.
Startup Professionals Musings
JANUARY 20, 2016
Customer-facing services, like call centers, should rarely be outsourced. You can’t isolate your customers from language idiosyncrasies and empowerment issues, per reduced customer satisfaction highlighted a while back by the Wall Street Journal. Look at internal services versus external services.
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