Startup Professionals Musings

SEPTEMBER 1, 2023

For new entrepreneurs and startups, I recommend an initial focus on these six steps from the very beginning to set the right culture and save the tremendous cost of a transformation and risky competitive catch-up later: Start with an overriding top-down focus on customer experience. Set the expectation for continuous improvement.

Custom 106

Custom Customer Startup Competition 106

Startup Professionals Musings

DECEMBER 13, 2020

For new entrepreneurs and startups, I recommend an initial focus on these six steps from the very beginning to set the right culture and save the tremendous cost of a transformation and risky competitive catch-up later: Start with an overriding top-down focus on customer experience. Set the expectation for continuous improvement.

Custom 168

Custom Customer Services Startup 168

Startup Professionals Musings

SEPTEMBER 27, 2019

A theme I often hear from the entrepreneurs and startups I advise is that once they see that first surge of traction from customers, they can relax and enjoy life for a change. Treat employees like your most demanding customers. There is always a next level of satisfaction for you, your team, and your customers.

Ideas 77

Ideas Custom Customer Competition 77