Startup Professionals Musings
JANUARY 8, 2023
Look at internal services versus external services. Customer-facing services, like call centers, should rarely be outsourced. Internal services, like marketing and accounting, are more manageable and have less customer visibility. But customers are not looking yet another homogeneous product or service, so be careful.
Startup Professionals Musings
APRIL 13, 2020
Look at internal services versus external services. Customer-facing services, like call centers, should rarely be outsourced. Internal services, like marketing and accounting, are more manageable and have less customer visibility. But customers are not looking yet another homogeneous product or service, so be careful.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Startup Professionals Musings
AUGUST 8, 2014
Look at internal services versus external services. Customer-facing services, like call centers, should rarely be outsourced. Internal services, like marketing and accounting, are more manageable and have less customer visibility. But customers are not looking for yet another homogeneous product or service, so be careful.
Startup Professionals Musings
JANUARY 20, 2016
Look at internal services versus external services. Customer-facing services, like call centers, should rarely be outsourced. Internal services, like marketing and accounting, are more manageable and have less customer visibility. But customers are not looking yet another homogeneous product or service, so be careful.
Both Sides of the Table
JANUARY 2, 2016
I am not writing about this out of the blue – this seems to be the topic of the day in my social stream based on blogs written, retweets rendered and attaboys handed out. But this often requires relatively large sums of money and it implies writing a check in a company whose future is uncertain. That might actually seem fair.
Expert insights. Personalized for you.
114 
Let's personalize your content