Interview with Dan Tamkin, Unified Dispatch
socalTECH
OCTOBER 20, 2011
Back in 2003 and 2004, we were focused on the international market, and started outsourcing to India and the Philippines for call center services. In terms of tactics, we went from 20-odd people at the company to just three people, myself and two developers. The original company found that getting IVR deployed was actually very hard.
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