Interview with Dan Tamkin, Unified Dispatch
socalTECH
OCTOBER 20, 2011
The idea was they were going to create their own interactive voice response (IVR) technology, which we would keep in house and allow us to open up a nationwide call center to handle taxi calls. Back in 2003 and 2004, we were focused on the international market, and started outsourcing to India and the Philippines for call center services.
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