InfoChachkie

MARCH 3, 2011

BuddyHelp was launched in this proto-Internet environment and was immediately used by businesses to provide hands-on technical support. At companies such as SaskTel, Gateway and Cablevision, customer support agents used BuddyHelp to access their customers’ computers and handle their technical support issues.

Customer 162

Customer Custom Technical Support Startup 162

InfoChachkie

MARCH 9, 2015

Anyone, including well-healed, large companies, could offer state-of-the-art technical support for free. In the spirit of the “land grab” mentality of the day, we encouraged usage of our screen sharing technology with no thought applied to how we would convert such users into paying customers.

Technical Support 100

Technical Support Customer Custom Demand 100

Startup Professionals Musings

DECEMBER 24, 2014

Here is just a sampling to give you the idea: Software as a service (SaaS). These range from extended warranties, to home delivery and setup, to on-site technical support. The authors outlined the multitude of services that every company should consider offering, whether they be startups or more mature organizations.

Services 101

Services Startup Outsource Technical Support 101

SoCal Delicious

JANUARY 20, 2010

On CBS MoneyWatch: Why Debit Cards Are Dangerous BNET Business Network: BNET TechRepublic ZDNet ZDNet Members login Newsletters Site Assistance RSS Feeds Home News & Blogs Videos White Papers Downloads Reviews Popular Enterprise Web 2.0 For those building Web sites or using social media tools, these standards will be the stamp of approval.

Web 29

Web Technical Review Web 2.0 Social Media 29