Startup Professionals Musings

JANUARY 5, 2020

As an advisor to entrepreneurs, I find that I often have to remind them that the world of customers has changed since they started their last business. Supplement this feedback with more formal modern satisfaction surveys, like the Net Promoter Score. Yet all of these do very little unless you follow-up and act on the input.

Customer 133

Customer Custom Social Media Startup 133

Startup Professionals Musings

MARCH 17, 2017

They flocked to businesses like Apple, when influencer Steve Jobs was at the helm, and anxiously await the next moves from visible entrepreneurs, including Mark Zuckerberg and Elon Musk. Entrepreneurs who are clearly willing to give as well as take in business become influencers because people feel the urge to reciprocate.

Social Media 58

Social Media Customer Custom Entrepreneur 58

Startup Professionals Musings

FEBRUARY 8, 2015

Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this “always connected” age are about more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keeping satisfaction high. business customer loyalty entrepreneur startup'

Customer 100

Customer Custom Satisfaction Social Media 100

Startup Professionals Musings

OCTOBER 11, 2013

Many startups and mature businesses have not yet adapted to the fact that customer satisfaction in this “always connected” age is more than product and service quality. But to engender loyalty, you have to be delivering a good experience and keep satisfaction high. entrepreneur startup Larry Freed customer experience growth'

Customer 97

Customer Custom Satisfaction Social Media 97