Hard Decisions Require Empathy
Both Sides of the Table
APRIL 1, 2020
In the words of my friend and a CEO with whom I work, “Yeah, I know I need to make some cuts because our demand has changed, but I want to do this with a scalpel and not with an axe.” He produced a very detailed analysis of his customer base and which would be affected. It was the thoughtful response of an empathetic leader.
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