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Silicon Beach Report for July 22: Birchbox Runs Customer Service Test on Snapchat

L.A. Business Journal

Birchbox runs customer service test on Snapchat, Free Reign Entertainment launches Shattered Skies, and Easypose expands on-demand yoga instruction.

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Southwest Airlines Offers DISH TV For Free, Thanks To Row 44

socalTECH

Southwest Airlines and satellite television provider DISH said today that they will begin offering free, live TV and on-demand TV access to Southwest Airlines customers. The new service comes thanks to a local company, Westlake Village-based Row 44 , which offers up in-flight entertainment and connectity systems. READ MORE>>.

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Big tech companies are looking at Hollywood as the next stage in their play for the cloud

TechCrunch LA

This week, both Microsoft and Google made moves to woo Hollywood to their cloud computing platforms in the latest act of the unfolding drama over who will win the multi-billion dollar business of the entertainment industry as it moves to the cloud. “I n media and entertainment there are lots of isolated studios around the world.

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Schlep & Fetch: Delivering Anything and Everything, On Demand

socalTECH

On-demand, delivery startup Schlep and Fetch (www.schlepandfetch.com) wants to be the place you contact first to get practically anything delivered for you, whether that's a food order or something you forgot to pick up from home. Bryson Strauss: We are an on-demand delivery service. I'm also an entertainment and music writer.

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Viasat Drops Speed Limits On In-flight Internet For Business Aviation

socalTECH

Carlsbad, California-based satellite Internet provider Viasat says it has removed the speed limits on its Ka-band in-flight Internet for its business aviation customers. The company said it has lifted those speed restrictions, due to growing demand for applications including video-conferencing and high-definition video streaming.

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Triton Digital Acquires Omny Studio

socalTECH

Los Angeles-based Triton Digital , a provider of advertising services and technology for the online radio streaming, digital audio and podcasting markets, has acquired Omny Studio , a developer of a podcast and on-demand audio publishing platform. Financial terms of the acquisition were not annoucned. READ MORE>>.

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Hard Decisions Require Empathy

Both Sides of the Table

In the words of my friend and a CEO with whom I work, “Yeah, I know I need to make some cuts because our demand has changed, but I want to do this with a scalpel and not with an axe.” He produced a very detailed analysis of his customer base and which would be affected. It was the thoughtful response of an empathetic leader.

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